Training Specialist at Discovery Limited

Job Purpose

• The Training Specialist is responsible for delivering and accrediting learning solutions that enable new and existing employees and contractors to perform at their best.  This role includes end-to-end planning, facilitation and evaluation of training programmes, including system training and new product launches.  The Training Specialist also identifies, researches, and sources appropriate internal and external learning solutions to address the evolving needs of the Wellness Solutions Team.

Key Outputs / Job Responsibilities may include but are not limited to

• Researching and sourcing external/internal training programs to meet the cost training needs. Presenting and sharing data driven insights in a meaningful way, to inform strategy.
• Conducting each component of the training cycle within the business units i.e. training needs, analysis, design, development, delivery, assessment and measurement.  Enhance people performance as well as protocol/standard operating updates.
• Identify knowledge and skills gap within the Wellness Solutions Team with targeted training solutions to close the gaps.
• Development of both existing and new staff in the area.
• Increase the skill levels of the business unit through targeted training interventions, including coaching.
• Deliver training sessions to a wide range of stakeholders internally and externally.
• Schedule and plan learning sessions in accordance with the business unit requirements
• Conduct formal preparation for training
• Provide formative and summative assessment feedback.
• Complete all required administration and evaluate training interventions
• Obtain a completed reaction evaluation from all learners
• Maintain accurate and complete training assessment records
• Provide timely and regular feedback to management and team leaders on training, coaching, induction, trends identified, training needs.
• Attend and or chair key forums
• Develop and implement quality measures and audit methodologies
• Keep abreast of best industry practices e.g. digital learning
• Be responsible for developing and maintaining all training material for the business
• Support the business with ad hoc projects as and when required.

Minimum Requirements

• Minimum 3 years’ experience in customer services’ environment
• Minimum 1-2 years’ training experience in healthcare.
• Proven track record of successful implementation of training initiatives
• Experience with managing strategic relationships
• Industry knowledge of Scheme and Non-Scheme products
• Experience working with stakeholders (internal and external)
• Presentation skills
• Experience working with electronic medical systems and operational reporting tools.

Advantageous

• Experience in the Corporate Wellness Industry
• Start-up experience
• Discovery Group Products knowledge
• High level understanding of Discovery Health systems

 Qualifications

• Clinical qualification which includes conducting wellness assessment as part of the qualification’s scope
• Qualification in training/facilitation or coaching (advantageous)
• HPCSA/SANC (advantageous)

Technical skills

• MS Office, Excel and Power Point
• Experience managing and analysing data
• Power BI
• Digital learning platforms