Training Specialist at The Prestige Cosmetics Group

Duties & Responsibilities    

Strategic Training Implementation

• Development and implementation of effective training strategies, including digital, which enhance the Company’s ability to deliver high quality knowledge and excellent customer service.
• Ensure the training plan is aligned with the company sales and marketing strategy. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Beauty Consultants and other stakeholders
• Ensure the training strategy enables and supports the Company to achieve the annual set budget.
• Ensure the development of focused, disciplined, loyal Beauty Consultants with customer service as a key pillar, and develop a team who maintains a consistently high level of service.
• Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
• Ensure educating and coaching of in-store teams to increase overall retail sales and customer growth.
• Organise and execute well planned workshops and monitor the effectiveness on an on-going basis to drive sales.
• Take responsibility for the Training budget as provided by the National Operations Manager.
• Oversee the store tools of the trade regarding customer service i.e. Tablets/VR tools.
• Co-ordinate new store staff onboarding of 2/3 days.
• Co-ordinate all brand training for new staff.
• Co-ordinate compliance training for staff.
• Arrange refresher brand training per store/personal needs as well as for all stores for all new brands
• Manage ongoing brand training at key times in the year per an agreed schedule with the brands - whether it be per store or per brand all stores and ahead of peak trade
• Co-ordinate and execute brand incentive training – launch and tracking
• Manage commission – communication of monthly brand targets and reconciliation of payments.

Communication and Mentoring

• Show the ability to mentor and train digitally and “in store” by demonstrating and transferring product and sales skills to your team.
• Motivate and inspire store teams through leading by example.
• Foster a respectful and productive work environment which leads to teamwork and creates a passion for the Company.
• Ability to convey information simply and clearly too all stakeholders in a way that helps people to deliver higher results.
• Ability to produce concise, accessible written material in the form of presentations, feedback reports, training calendars and other reporting requirements.
• Derive and set knowledge assessments to ensure a minimum pass rates.
• Ability to adjust communication style accordingly to recipient’s needs.

Administration and Reporting

• Monthly monitoring of by door performance, understanding of brand splits in order to identify growth opportunities and manage challenges.
• Establish and maintain an effective working relationship with all levels of retailer store management.
• Ensure that all training events and workshops are executed at a high standard with quantitative feedback to management.
• Show initiative in analysing and improving business processes.
• Plan and conduct trade visits with National Operations Manager to ensure a clear understanding of sales, customer and team.

Teamwork

• Team player with a self-motivated attitude that delivers results.
• Ability to develop positive working relationships with all stakeholders.
• Ability to ensure deadlines are prioritized and met.
• Ensure compliance to all policies, procedures & values in the business.
• Display a proactive and persistent approach in all aspects of your role.

Minimum Requirements

• Matric
• Strong formal knowledge on cosmetics, brands, training
• Retail experience in Beauty is essential
• Must have experience as a Make-Up Artist
• Valid driver’s license and own car – willing to travel nationally (Cape Town and KZN) and internationally as required.
• Strong verbal, written and presentation communication skills
• Excellent interpersonal and relationship building skills
• 3 years relevant experience
• Working knowledge of MS Office/Excel/PowerPoint
• Must have own vehicle
• Must be willing to travel locally and internationally