Vacant Positions at The Prestige Cosmetics Group

Duties & Responsibilities    

Strategic Training Implementation

• Development and implementation of effective training strategies, including digital, which enhance the Company’s ability to deliver high quality knowledge and excellent customer service.
• Ensure the training plan is aligned with the company sales and marketing strategy. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Beauty Consultants and other stakeholders
• Ensure the training strategy enables and supports the Company to achieve the annual set budget.
• Ensure the development of focused, disciplined, loyal Beauty Consultants with customer service as a key pillar, and develop a team who maintains a consistently high level of service.
• Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
• Ensure educating and coaching of in-store teams to increase overall retail sales and customer growth.
• Organise and execute well planned workshops and monitor the effectiveness on an on-going basis to drive sales.
• Take responsibility for the Training budget as provided by the National Operations Manager.
• Oversee the store tools of the trade regarding customer service i.e. Tablets/VR tools.
• Co-ordinate new store staff onboarding of 2/3 days.
• Co-ordinate all brand training for new staff.
• Co-ordinate compliance training for staff.
• Arrange refresher brand training per store/personal needs as well as for all stores for all new brands
• Manage ongoing brand training at key times in the year per an agreed schedule with the brands - whether it be per store or per brand all stores and ahead of peak trade
• Co-ordinate and execute brand incentive training – launch and tracking
• Manage commission – communication of monthly brand targets and reconciliation of payments.

Communication and Mentoring

• Show the ability to mentor and train digitally and “in store” by demonstrating and transferring product and sales skills to your team.
• Motivate and inspire store teams through leading by example.
• Foster a respectful and productive work environment which leads to teamwork and creates a passion for the Company.
• Ability to convey information simply and clearly too all stakeholders in a way that helps people to deliver higher results.
• Ability to produce concise, accessible written material in the form of presentations, feedback reports, training calendars and other reporting requirements.
• Derive and set knowledge assessments to ensure a minimum pass rates.
• Ability to adjust communication style accordingly to recipient’s needs.

Administration and Reporting

• Monthly monitoring of by door performance, understanding of brand splits in order to identify growth opportunities and manage challenges.
• Establish and maintain an effective working relationship with all levels of retailer store management.
• Ensure that all training events and workshops are executed at a high standard with quantitative feedback to management.
• Show initiative in analysing and improving business processes.
• Plan and conduct trade visits with National Operations Manager to ensure a clear understanding of sales, customer and team.

Teamwork

• Team player with a self-motivated attitude that delivers results.
• Ability to develop positive working relationships with all stakeholders.
• Ability to ensure deadlines are prioritized and met.
• Ensure compliance to all policies, procedures & values in the business.
• Display a proactive and persistent approach in all aspects of your role.

Minimum Requirements

• Matric
• Strong formal knowledge on cosmetics, brands, training
• Retail experience in Beauty is essential
• Must have experience as a Make-Up Artist
• Valid driver’s license and own car – willing to travel nationally (Cape Town and KZN) and internationally as required.
• Strong verbal, written and presentation communication skills
• Excellent interpersonal and relationship building skills
• 3 years relevant experience
• Working knowledge of MS Office/Excel/PowerPoint
• Must have own vehicle
• Must be willing to travel locally and internationally

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KEY RESPONSIBILITIES:

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are always maintained according to brand standards

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAMWORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

go to method of application »

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Set targets for self and team
• Drive achievement of sales targets for team (weekly and monthly)
• Achieve own sales target
• Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
• Increase Ranking in store
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5
• Drive brand incentives to achieve targets

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Ensure that the team members maintain counter hygiene according to brand standards at all times
• Merchandising of stock according to merchandising guidelines
• Submit competitor analysis reports to RDM

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
• Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build in-store relationships with all levels of store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
• Weekly and Monthly top 5 competitors submitted to RDM
• Analyse sales and competitor reports to identify trends and sales opportunities
• Counter schedules set to meet staffing needs
• Manage leave applications
• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM

TEAM/STAFF MANAGEMENT

• Assist the RDM in the recruitment of new team members
• Induct new staff members
• Identify training needs for team members
• Coach, train and oversee the development of team members
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Submit role play and coaching tracking forms monthly to RDM
• Oversee and drive a healthy team moral and culture
• Manage conflict on counter
• Ensure sufficient staffing requirements
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
• Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
• Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Previous in store Counter Manager experience
• Certificate in Beauty/Make-Up is advantageous