At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
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Perform assurance on the transmission network and standby duties.
Assisting to resolve P1 to P4 failures by engaging with high level support and ATNE to correct these failures as they appear within specified timelines in core, edge & access domain Engage with support teams to correct hardware failures and alarms in the transport domain to ensure and improve network quality
Provide transmission assurance support to & from Field Force Outsource for Edge and Access infrastructure
Conduct Special investigations on high-impact network performance on cases reported internally.
Handle escalations from Vodacom business Platinum customers, its partners and VB special projects.
Escalate and follow up issues with NOC and relevant backend teams.
Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
Ensure that all faults are fixed within the relevant SLA.
Lead junior engineers on high escalated faults and drive to resolution in conjunction with other departments.
To use reports from OSS platforms to identify issues and failures that need corrective action.
Provide transmission assurance support to Operations, NMG & EBU Edge and Access infrastructure
To take ownership for TX Network Performance and to restoral P1 to P4 failures by correcting alarms
Liaise with vendors and fibre providers for resolution of the network faults within the agreed timelines
Perform scheduled preventive maintenance for proactive support for global customers.
QUALIFICATIONS & EXPERIENCE
Matric (Essential)
Minimum 3-year Degree/Diploma or in Engineering
3 - 5 years’ work experience in telecoms industry specific to Transmission Assurance (Maintenance) and Transmission Systems
Expert knowledge & experience in the Microwave, Fiber, Router, Synchronisation and Switches technologies specific to Nokia, Huawei Infinera/Tellabs/Coriant, Nera, SIAE, Hughes, Radwin,
Symmetric, Nokia and application thereof
TDM, ATM, PDH, SDH, C/W/DWDM, IP/MPLS, MEF, TX architecture, IP & TX Protocols knowledge and application
IP experience in Layer 1 to 4 of OSI stack and Standards in IEEE, ITU, MEF, Optical, radio frequency
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