Travel Administrator at Clicks Group

Introduction

• Job Purpose: To provide efficient, professional, and cost-effective administration of the Group’s travel function by coordinating domestic, regional, and international travel arrangements, maintaining booking systems and supplier relationships, and ensuring compliance with travel policies and service standards.

Job description

Job Objectives:

• Coordinate domestic, regional, and international business travel arrangements in line with approved processes and service standards.
• Maintain and administer the online travel booking system, ensuring accurate traveller profiles, approvals, and booking records.
• Support travel bookers, personal assistants, and users with day-to-day travel queries, booking changes, and operational issues.
• Prepare travel comparisons and recommendations within required timelines and according to business specifications.
• Ensure compliance with the Group Travel Policy and assist with the communication, maintenance, and enforcement of travel procedures.
• Coordinate air travel, accommodation, car rental, shuttle, parking, and conferencing arrangements as required.
• Monitor suppliers’ performance against service level expectations and follow up on traveller complaints or service-related issues.
• Maintain accurate administrative documentation, supplier databases, approvals, and travel-related records.
• Assist with travel-related budget queries, cost-saving initiatives, and general reporting where required.
• Manage administrative processes related to traffic fine recoveries, rental vehicle matters, and payroll-linked travel deductions where applicable.
• Provide support for executive or VIP travel arrangements and assist with training and communication for travel users and bookers when needed.

Minimum requirements

Qualifications and Experience:

• Grade 12 / Matric.
• Relevant certificate or diploma in administration, travel, tourism, or a related field.
• 3-5 years’ experience in a travel, administration, or customer support environment would be advantageous.
• Experience working with online travel booking systems would be beneficial.
• Experience in supplier coordination or travel vendor administration would be an advantage.
• Sound Financial experience.

Essential Competencies:

• Strong planning, prioritisation, and organisational skills.
• Effective verbal and written communication skills.
• Good interpersonal skills with a customer-service orientation.
• Strong computer literacy and the ability to work across travel and administrative systems.
• Ability to follow procedures, meet deadlines, and deliver accurate work under pressure.
• Attention to detail and strong problem-solving ability.
• Ability to work independently while collaborating effectively with internal and external stakeholders.
• Professional, reliable, adaptable, and able to manage multiple priorities.
• High levels of accountability, integrity, and service focus.