Travel Concierge at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Quoting, managing and making tour operating bookings including flights, transfers, restaurant reservations, as well as accommodation bookings.
• Help clients and agents identify the ideal travel itinerary based on their plans and requirements.
• Regularly maintain a good relationship with our clients and agents.
• Provide all relevant and essential information to the clients regarding their travel.
• Sell the appropriate tour package to the right client.
• Negotiate any customizations or modifications requested and accommodate to the best level possible.
• Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
• Creating and managing all travel logistics and file handling, including financial aspects.

Requirements

What You Bring:

• Destination knowledge, including accommodation, transfers and flights.
• Strong verbal and written communication skills.
• Excellent customer service orientation.
• High level of computer literacy.
• The ability to work effectively in a pressurized environment.
• The ability to work well within a team environment and without supervision.
• Attention to detail and strong administrative skills.
• Exceptional telephone etiquette and mannerisms required.