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  • Posted: Dec 23, 2025
    Deadline: Not specified
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  • G Adventures has been a world leader and innovator in sustainable adventure travel since 1990. We invite you to explore a world of tours infused with inspiration and excitement that will take you off the beaten track into the real heart of the destination. Our approach to travel provides small groups and independent travellers the rare opportunity to connect...
    Read more about this company

     

    Travel Consultant (Night Shift), Cape Town

    Role and Responsibilities

    • Meet or exceed monthly sales targets while delivering outstanding customer service KPIs
    • Respond to traveler and agent enquiries over phone and email, guiding them toward their perfect trip
    • Display care, compassion, and calmness in every interaction — especially when solving issues or handling changes
    • Provide a uniquely G Adventures experience that stands out, even overnight
    • Work efficiently and accurately using internal systems, booking tools, and procedures

    How your Mission is Achieved:

    • Ask great questions to understand each traveller’s needs, preferences, and motivations
    • Match and sell the right trip, along with any additional services to enhance their journey
    • Follow established procedures and policies to reduce risk and booking errors
    • Be a cultural champion — living and breathing the G Adventures Core Values, no matter the hour
    • Build strong connections with fellow GCOs globally, and with the travellers whose lives you help change
    • Support operational excellence during night hours, keeping things running smoothly.

    Requirements:

    • Minimum 1 year of front-line sales experience (ideally with revenue targets and service KPIs)
    • A love of sales, travel, and connecting people with life changing experiences
    • Experience with GDS systems (preferred but not essential)
    • Excellent verbal and written communication skills
    • Confident problem-solving and complaint resolution abilities
    • Extensive geographical knowledge and/or personal travel experience
    • Comfortable working independently overnight while remaining connected to the global team
    • Previous night shift experience advantageous 
    • Ability to work rotating weekends and night shifts on a 4-days-on, 3-days-off schedule
    • Flexibility is required as shift times will vary 
    • Proficient in using multiple computer systems with speed and accuracy
    • Passionate about working in a values-led environment and contributing to a global culture
    • Have transport available to commute to our offices as required

    We are looking to for a next group of GCOs to start approx at the end of Feb 2026

    What Do We Offer You?

    • Competitive Total Rewards Package, including exclusive travel perks!
    • Additional days off, including on your birthday!
    • Vacation time for you to recharge
    • Enhanced Parental Leave
    • Meaningful Employee Recognition Program
    • Learning and Growth Opportunities
    • Employee Resource Groups

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to G Adventures on gadventures.wd3.myworkdayjobs.com to apply

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