Travel Consultant (Night Shift), Cape Town at G Adventures

Role and Responsibilities

• Meet or exceed monthly sales targets while delivering outstanding customer service KPIs
• Respond to traveler and agent enquiries over phone and email, guiding them toward their perfect trip
• Display care, compassion, and calmness in every interaction — especially when solving issues or handling changes
• Provide a uniquely G Adventures experience that stands out, even overnight
• Work efficiently and accurately using internal systems, booking tools, and procedures

How your Mission is Achieved:

• Ask great questions to understand each traveller’s needs, preferences, and motivations
• Match and sell the right trip, along with any additional services to enhance their journey
• Follow established procedures and policies to reduce risk and booking errors
• Be a cultural champion — living and breathing the G Adventures Core Values, no matter the hour
• Build strong connections with fellow GCOs globally, and with the travellers whose lives you help change
• Support operational excellence during night hours, keeping things running smoothly.

Requirements:

• Minimum 1 year of front-line sales experience (ideally with revenue targets and service KPIs)
• A love of sales, travel, and connecting people with life changing experiences
• Experience with GDS systems (preferred but not essential)
• Excellent verbal and written communication skills
• Confident problem-solving and complaint resolution abilities
• Extensive geographical knowledge and/or personal travel experience
• Comfortable working independently overnight while remaining connected to the global team
• Previous night shift experience advantageous 
• Ability to work rotating weekends and night shifts on a 4-days-on, 3-days-off schedule
• Flexibility is required as shift times will vary 
• Proficient in using multiple computer systems with speed and accuracy
• Passionate about working in a values-led environment and contributing to a global culture
• Have transport available to commute to our offices as required

We are looking to for a next group of GCOs to start approx at the end of Feb 2026

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups