Jobs at G Adventures

What you'll be doing:

Team Leadership & Staff Management

• Maintain the full CEO lifecycle framework including recruitment pipeline, onboarding, shadow coaching, development, and offboarding.
• Maintain engagement among tour staff, G Reps, local office and global G Adventures teams by leading regional tour staff engagement initiatives.
• Provide day-to-day leadership of the tour staff team, working closely with Operations to ensure clear priorities, consistent communication and aligned decision making.
• Serve as the primary point of contact for all business inquiries and challenges related to tour staff management in the region.
• Manage and coordinate all actions related to tour staff performance issues, ensuring timely resolution.
• Lead the tour staff performance, including quarterly reviews, regular 1:1s and ongoing coaching, ensuring performance documentation and improvement plans are kept up to date.
• Manage and coordinate all actions related to tour staff performance issues, ensuring timely resolution.
• Lead monthly performance check-ins and maintain structured documentation

Recruitment, Onboarding & Training

• Manage the end-to-end recruitment process for tour staff, including forecasting needs, reviewing applications, sourcing candidates, conducting interviews, and finalising contracts.
• Oversee and manage tour staff training programs, including Forums, Wanderer programs (virtual, hybrid, and in-person), National Geographic Journeys, Overlanding driver training and other specialised training.
• Oversee all administrative onboarding duties for new and returning tour staff in systems such as Workday and Polaris.
• Maintain a regional skills matrix and ensure optimal match between CEO competencies and trip requirements.
• Coordinate remedial training plans and link training outcomes to performance outcomes.
• Tailor recruitment, training, and performance management programs to meet the diverse needs of multiple brands.
• Support regional travel style training and compliance requirements.

Operations, Scheduling & Budget Management

• Manage the tour staff scheduling process, including forecasting regional staffing needs and approving final schedules.
• Oversee monthly audits of Workday, Polaris, compliance documents and Equals Cards
• Manage CEO relocations, swaps, allowance rules, and days-off accommodation processes.
• Oversee swag stock control and ordering cycles.
• Develop and manage the tour leader administration (overhead) budget, ensuring alignment with company targets and operational needs.
• Ensure timely and accurate submission of all tour staff-related financial information, including allowances, expenses, and payroll, while working with the tour staff accounts payable team to resolve discrepancies.
• Implement and maintain regional tour staff policies and procedures, ensuring consistency, compliance and clear communication of changes to all tour staff.

Crisis & Incident Management

• Coordinate ground support for logistical challenges and emergencies during trips; assist local Operations teams and Manager, Tour Staff with Critical Incident Management.
• Conduct structured CEO debriefs after incidents and ensure follow-up actions are completed.
• Ensure SOP and brand-standard compliance in all operational decisions involving Tour Staff.
• Review Critical Incident reports in a timely and thorough manner, ensuring follow up actions, CEO debriefs and documentation are completed as per CIM SOPs.
• Provide support during emergencies by liaising with local operations team, suppliers, DMCs and brands - ensuring consistent and accurate communication.
• Participate in emergency phone rotation and respond to crises outside of regular working hours when required

Communication, Collaboration & Brand Representation

• Represent G Adventures and client brands appropriately across the region to maintain brand standards.
• Represent Tour Staff in cross-functional process improvements across Ops, Fleet, Product, Buying and Finance.
• Produce monthly Tour Staff reporting including KPIs, trends, issues, and recommendations.
• Support collaboration with Operations and other departments to address regional and brand-specific tour staff needs.
• Maintain and report on key Tour Staff KPIs (days worked, NPS, performance, CIM patterns, recruitment pipeline, budget adherence) and lead continuous improvement initiatives based on these insights.

Skills & Experience

• Minimum of 5 years’ experience in tourism operations.
• At least 2 years in a management role within the travel industry.
• Proven people management and project management experience.
• Experience designing and delivering training with a flexible and motivational approach.
• Advanced proficiency in English, both written and verbal.
• Strong knowledge of Microsoft Excel, Word, Google Suite, and social media platforms.
• Excellent office administration, problem-solving, and organizational skills.
• High attention to detail and accuracy.
• Exceptional customer service and communication abilities.
• Previous experience as a Tour Guide is a plus

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

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What You'll be Doing

Threat Detection, Monitoring & Incident Response

• Monitor and analyze security logs, alerts, and vulnerabilities in real time to detect anomalous or malicious activity.
• Analyze identity-related security events (e.g., impossible travel, session hijacking, brute force attempts) within Okta and correlated SIEM logs.
• Oversee alert management, including triaging and escalation processes for on-call coverage.
• Develop and maintain use cases, detection rules, and alerts in security monitoring platforms (e.g., SIEM) to enhance visibility and coverage.
• Configuration and tuning to ensure the SIEM is ingesting signals from all relevant sources, including Identity Provider (IdP) logs.
• Identify and assess threat campaigns and suspicious activity, leading or supporting investigations into security breaches, policy violations, identity compromise events and anomalous behavior.
• Coordinate incident response processes, perform root cause analysis, and recommend long-term mitigations to prevent recurrence.
• Develop and maintain runbooks for common incident scenarios, including account takeover and credential compromise.
• Participate in proactive defense initiatives, including blue-team exercises, tabletop simulations, and security audits, to improve preparedness and identify potential threats.
• Provide clear, actionable insights to relevant teams to support timely prevention, detection, and resolution of security incidents.

Security Operations, Risk Management & Compliance

• Conduct comprehensive network and system vulnerability assessments, track identified vulnerabilities throughout their lifecycle, and coordinate timely remediation and follow-up with responsible teams.
• Ensure patch management processes are executed promptly in coordination with impacted stakeholders.
• Manage and secure the Okta IdP environment, including configuration of policies for MFA, SSO, and Adaptive Authentication.
• Oversee Identity Lifecycle Management (provisioning/deprovisioning) to ensure least-privilege access and prevent unauthorized access.
• Implement and tune Identity Threat Protection mechanisms to block high-risk sign-in attempts automatically.
• Track new vulnerability lifecycle from discovery to closure.
• Implement, configure, tune, and manage security tools and solutions, including EDR platforms, firewalls, and IDS/IPS systems, to align with organizational needs and security standards.
• Continuously review and update internal security policies, incident response procedures, and disaster recovery plans to reflect evolving threats and compliance requirements.
• Conduct risk assessments of systems, services, and third-party tools, and collaborate with leadership to implement new security initiatives, frameworks, and compliance controls.
• Monitor and maintain adherence to regulatory and industry-standard security frameworks through internal audits and control tests.
• Evaluate and test disaster recovery and data backup plans to ensure operational effectiveness.
• Conduct access review of high-risk applications.
• Support penetration testing efforts and coordinate remediation of findings.
• Run internal phishing simulations and support company-wide security awareness and training initiatives.

Collaboration, Communication & Knowledge Sharing

• Partner with infrastructure, engineering, and compliance teams to implement secure solutions and ensure secure system design.
• Provide guidance and support to team members during complex security challenges, and document operational procedures, tools, and incident handling processes to enable knowledge transfer and skills development.
• Collaborate with IT and HR teams to automate and secure onboarding and offboarding workflows within Okta.
• Communicate security risks, incidents, and prevention strategies effectively to technical and non-technical stakeholders, and serve as a point of contact for employee-reported security issues, escalating as appropriate.

Security Asset & Policy Management

• Maintain an up-to-date inventory and documentation of critical security tools, systems, processes, and policies, ensuring they are operational, accurate, and accessible for cybersecurity and incident management purposes.
• Ensure all security controls, procedures, and technologies are aligned with organizational policies and regulatory requirements.

Skills & Experience

• 3+ years of experience in a cybersecurity or security analyst role.
• Industry security certifications would be a plus: CompTIA Security+, CompTIA CySA+, ISC2 SSCP, CISSP, AWS Cloud Practitioner, AWS Solutions Architect.
• Hands-on experience with incident response, including investigating and resolving cyber security breaches.
• In-depth knowledge of cloud architecture and security, specifically with AWS and Azure.
• Familiarity with cloud-native security monitoring tools e.g. GuardDuty, Security Hub, Azure Sentinel.
• Proven experience administering and securing Okta environments (Workforce Identity, Universal Directory, MFA, Lifecycle Management).
• Hands-on experience with Identity Protection strategies, including Conditional Access policies and detecting identity-based attacks.
• Experience with endpoint security in Windows and Mac environments.
• Demonstrated experience in vulnerability management, including patching and remediation efforts.
• Proven track record of monitoring and managing security incidents, ensuring rapid response and compliance with security protocols.
• Practical experience working with security frameworks such as OWASP, MITRE ATT&CK, NIST, SOC2, and ISO27001.
• Expertise in using and managing cybersecurity tools like EDR, WAF, SIEM, Log Management, and Cloud Security Platforms.
• Advanced understanding of computer networking protocols such as TCP/IP, OSI, DNS, SSL/TLS, HTTP/S, and SAML.
• Proficiency in conducting security assessments, including vulnerability scanning, penetration testing and security risk analysis
• Skilled in web application security testing, network intrusion detection, data protection and security monitoring tools.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Highly organized, with the ability to handle competing priorities and deadlines in a fast-paced environment.
• Strong critical thinking and problem-solving abilities, capable of identifying issues and proposing effective solutions under pressure.
• Ability to collaborate effectively with both technical and non-technical teams, ensuring clear and actionable communication.

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

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Role and Responsibilities

• Meet or exceed monthly sales targets while delivering outstanding customer service KPIs
• Respond to traveler and agent enquiries over phone and email, guiding them toward their perfect trip
• Display care, compassion, and calmness in every interaction — especially when solving issues or handling changes
• Provide a uniquely G Adventures experience that stands out, even overnight
• Work efficiently and accurately using internal systems, booking tools, and procedures

How your Mission is Achieved:

• Ask great questions to understand each traveller’s needs, preferences, and motivations
• Match and sell the right trip, along with any additional services to enhance their journey
• Follow established procedures and policies to reduce risk and booking errors
• Be a cultural champion — living and breathing the G Adventures Core Values, no matter the hour
• Build strong connections with fellow GCOs globally, and with the travellers whose lives you help change
• Support operational excellence during night hours, keeping things running smoothly.

Requirements:

• Minimum 1 year of front-line sales experience (ideally with revenue targets and service KPIs)
• A love of sales, travel, and connecting people with life changing experiences
• Experience with GDS systems (preferred but not essential)
• Excellent verbal and written communication skills
• Confident problem-solving and complaint resolution abilities
• Extensive geographical knowledge and/or personal travel experience
• Comfortable working independently overnight while remaining connected to the global team
• Previous night shift experience advantageous 
• Ability to work rotating weekends and night shifts on a 4-days-on, 3-days-off schedule
• Flexibility is required as shift times will vary 
• Proficient in using multiple computer systems with speed and accuracy
• Passionate about working in a values-led environment and contributing to a global culture
• Have transport available to commute to our offices as required

We are looking to for a next group of GCOs to start approx at the end of Feb 2026

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups