TravelHub Team Lead at Travelstart

About the Role

• The TravelHub Team Lead is responsible for leading and guiding the Sales Team (ZA & NG markets) to ensure excellent customer service, drive SLA adherence, and optimise operational sales processes. The role focuses on achieving sales targets, improving team efficiency, and providing training and guidance as a subject matter expert.

Key Responsibilities:

• Team Leadership & Sales Performance
• Set and monitor sales targets (daily, weekly, monthly).
• Achieve 95% on-time ticketing (B2B & B2C).
• Improve sales conversion rates and reduce errors.
• Monitor and reduce sick leave in the team.
• Operational Efficiency & Process Improvement
• Optimise sales quotation processes.
• Ensure effective communication and cooperation across teams.
• Track and improve productivity metrics.
• Quality Control & Compliance
• Maintain high communication standards (verbal & written).
• Ensure adherence to airline fare rules and ticketing accuracy.
• Provide accurate quotations for amendments/cancellations
• Strengthen supplier relationships.
• Coaching & Performance Management
• Identify training needs and implement performance improvement plans
• Support team development through coaching and mentorship.
• Regularly review and refine work processes for efficiency.

Required Skills & Competencies
Functional Competencies:

• Expertise in Amadeus & fare rules.
• Strong knowledge of travel industry best practices.
• Familiarity with MS Office, G-Suite, and customer management systems.
• Understanding of relevant regulations (POPI Act, Consumer Protection Act).

Behavioural Competencies:

• Sales-driven mindset with strong leadership skills.
• Excellent communication and customer service orientation.
• Problem-solving, decision-making, and adaptability.
• Ability to motivate and collaborate within a team.

Experience & Qualifications

• Leadership: 2+ years in a leadership role (preferably in travel & sales).
• Industry: 6+ years in the travel industry.
• Management: Middle management experience preferred.
• Technical Skills: Amadeus expertise and understanding of fare rules.
• Education: Grade 12 (Tertiary qualification advantageous).