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  • Posted: Mar 1, 2023
    Deadline: Not specified
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    Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. Specialties Tools for metal cutting, machinery and tools for rock excavation, ...
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    Underground Drill Product Master - Cape Town

    Key Responsiblities 

    • Provide on-site technical assistance to resolve issues.
    •  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
    •  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
    •  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
    •  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
    •  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
    •  Review spare parts recommendations with Parts BLM organization
    •  Provide information on accuracy of Machine Life Operating Costs (MLOC)
    •  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

    Method of Application

    Interested and qualified? Go to Sandvik on sandvik.wd3.myworkdayjobs.com to apply

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