Career Opportunities at Sandvik

​The Role

• To facilitate/transfer learning to ensure capability according to required unit standard.
• To identify skills and knowledge gaps through effective performance gap/needs analysis methodology.
• Close the skills and knowledge gaps though on the job coaching and training.
• Participate in needs analysis and optimization initiatives to enhance the customers benefit of Sandvik equipment.
• Coordinate effective Feedback and reporting to both internal and external customers.
• This service is rendered to Sandvik Mining clients (internal & external), according to the following standards and requirements: Sandvik Mining requirements, OEM limitations, SETA and SHEQ standards.

Key Performance Areas

• Conduct training/ Transfer learning according lesson plan.
• Submit for record keeping of all assessments, lesson plans & control documents.
• Review for update and help for editing of learning material and give feedback on learning material update and development.
• Give input to design and the update of lesson plans (i.e. instructional content, practice requirements, lesson scripts, required lesson aids, course map/procedure/summary).
• Complete & submit training reports as per schedule.
• Interpret and execute written learning objective/outcomes.
• Detailed candidate improvement feedback report.
• Identify obstacles to learning and take appropriate action.
• Conduct pre-test and establish actual learning needs/gaps.
• Assess learner capability in action (on-the-job).
• Optimize on the learner’s knowledge/skills and improve the learner’s performance on the job.
• Legal compliance.
• Identify all SHEQ obstacles and take appropriate action.
• Give Feedback and recommendations on systems and processes that hinders the learner's performance.

Required Profile

• Matric (Grade 12) or equivalent Qualification 
• Proven experience in working on TMM Machine
• Minimum 3 years of experience & proven competence as Operator or Equipment Specialist on Sandvik products
• Indigenous language competence (excluding English)
• English language proficiency
• Basic Computer Literacy
• Code 08 License and own transport
• Ability to work with minimum supervision
• Ability to function as part of a team
• Basic Report Writing
• Experience in on-the-job skills transfer
• Critical Thinking and problem-solving skills

Added Advantages

• Mining Qualification (Blasting Ticket / Competent A Mining)
• Trade Certificate with proven 3 years’ experience as Sandvik Equipment Specialist.
• Experience in Underground Drills High and Low Profile
• Experience in operating the machines underground.
• Assessors certificate

go to method of application »

Key Responsiblities 

• Provide on-site technical assistance to resolve issues.
•  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
•  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
•  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
•  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
•  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
•  Review spare parts recommendations with Parts BLM organization
•  Provide information on accuracy of Machine Life Operating Costs (MLOC)
•  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

go to method of application »

Key Responsiblities 

• Provide on-site technical assistance to resolve issues.
•  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
•  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
•  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
•  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
•  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
•  Review spare parts recommendations with Parts BLM organization
•  Provide information on accuracy of Machine Life Operating Costs (MLOC)
•  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

go to method of application »

Key Responsiblities 

• Provide on-site technical assistance to resolve issues.
•  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
•  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
•  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
•  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
•  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
•  Review spare parts recommendations with Parts BLM organization
•  Provide information on accuracy of Machine Life Operating Costs (MLOC)
•  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

go to method of application »

Key Responsiblities 

• Provide on-site technical assistance to resolve issues.
•  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
•  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
•  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
•  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
•  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
•  Review spare parts recommendations with Parts BLM organization
•  Provide information on accuracy of Machine Life Operating Costs (MLOC)
•  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

go to method of application »

Key Responsiblities 

• Provide on-site technical assistance to resolve issues.
•  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
•  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
•  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
•  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
•  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
•  Review spare parts recommendations with Parts BLM organization
•  Provide information on accuracy of Machine Life Operating Costs (MLOC)
•  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

go to method of application »

Key Responsiblities 

• Provide on-site technical assistance to resolve issues.
•  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
•  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
•  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
•  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
•  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
•  Review spare parts recommendations with Parts BLM organization
•  Provide information on accuracy of Machine Life Operating Costs (MLOC)
•  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

go to method of application »

Key Responsiblities 

• Provide on-site technical assistance to resolve issues.
•  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
•  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
•  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
•  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
•  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
•  Review spare parts recommendations with Parts BLM organization
•  Provide information on accuracy of Machine Life Operating Costs (MLOC)
•  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

go to method of application »

Key Responsiblities 

• Provide on-site technical assistance to resolve issues.
•  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
•  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
•  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
•  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
•  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
•  Review spare parts recommendations with Parts BLM organization
•  Provide information on accuracy of Machine Life Operating Costs (MLOC)
•  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

go to method of application »

Key Responsiblities 

• Provide on-site technical assistance to resolve issues.
•  Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
•  Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
•  Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
•  Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
•  Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
•  Review spare parts recommendations with Parts BLM organization
•  Provide information on accuracy of Machine Life Operating Costs (MLOC)
•  Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.