Underwriter: Accident & Health - SHA Risk Specialists at Santam Insurance

What will you do?
 

• This career opportunity is available at SHA Risk Specialists a division of Santam for the Underwriter: Accident & Health, who will be based in Johannesburg: Illovo.

What will make you successful in this role?
 

Underwriting and Monitoring Duties

• Underwrite new business, which may be complex in nature, including all tasks associated therewith but not limited to risk evaluation and assessment, coverage analysis, pricing and wording negotiations within underwriting authority.
• Refer and acquire sign-off relating to matters falling outside of own authority, in accordance with authority matrix.
• Analyse claims experience.
• Follow up on new business quotes done
• In-person engagement with strategic broker partners on high value / complex renewals
• Daily administration of Binders and Outsourcing Agreements 
• In conjunction with Business Head and Underwriting Head, reviewing and underwriting of binders and outsource arrangements rates to ensure the profitability and governance of these structured solutions
• Auditing of these arrangements on a Quarterly basis, or as agreed per Agreement, to ensure compliance with agreed rates, wording and conditions.
• Auditing on a yearly basis with Santam Niche Compliance
• Undertake Client Liaison meeting on a regular basis
• Attend to and keep general filing up to date.
   

Marketing

• Visit brokers to discuss renewals and new business with a focus to build relationships and develop market presence.
• Feedback on market intelligence.
• Broker/Client Product Specific Training and Presentations
   

Client Liaison (Internal and External)

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Liaise with Santam Niche Regulatory and Santam Group Compliance.
• Manage and maintain successful business relationships with relevant clients. 
• Ensure that clients are provided with consistent superior service and products.
• Handle and resolve all relevant client queries within authority levels and liaise with service providers where appropriate.
• Work in conjunction with all internal resources and support structures to achieve desired business outcomes.
• Work closely with Niche Regulatory 
   

Financial

• Meet budget responsibility for a book of business.
• Monitor renewals, lapsed policies and new business with monthly report back.
   

Strategic Input

• Provide strategic input for relevant business area if and when required.
   

General Administration

• Draw standard reports if and when required
• Handle accounts queries where required.
• Attend to daily administrative routine tasks in accordance with organisational standards, processes, procedures and mandates
• Attend to the typing of general correspondence if and when necessary.

Qualification and Experience

• Matric
• Insurance related qualification or current studies a preference
• FAIS compliant - RE
• PST Certified
• COB Commercial certified
• 3 years Underwriting experience
• Non-Life Insurer Compliance experience in a compliance role preferable
• Knowledge / Experience (This is not a trainee position and A&H or related product knowledge a preference.)
• Facultative Reinsurance Experience

Skills

• Systemic Thinking and strong communication
• Technical proficiency and proven underwriting track record in relevant line(s) of business
• Retention Strategy Financial Acumen
• Track record for handling high pressure work environment
• Computer Literacy
• Audit and Scheme experience
• Administrative Skills
• Analysis and Judgement
• Attention to Detail
• Client Orientation 
• Conflict Resolution
• Communication Skills including negotiation
• Initiative
• Managing work and delegation
• Teamwork
• Interpersonal Skills
• Organisational Awareness
• Self-Starter

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently