User Experience Lead (Africa) at KPMG South Africa

Responsibilities

Your responsibilities will include:
Strategy

•  Provide technical UX support to the Africa digital transformation team
•  Work with relevant functional areas and service lines across the Firm to deliver on client engagement and sales initiatives
•  Leverage local and global KPMG artefacts, SMEs, and other network assets to advance the firm’s UX agenda
•  Manage, coach and grow the UX team
•  Research products or services to understand audience and market positioning
•  Understand the psychology and motivation of users to position the product or service in a way that supports this
•  Structure and label information architecture and wireframe to demonstrate look and feel of the experience
•  Create prototypes of websites, applications, or products to further demonstrate user experience
•  Participate in the development and publication of thought leadership

Client Impact

•  Lead the design of seamless, intentional experiences for customer, employee and partner ecosystems of clients across Africa
•  Develop and implement user experience strategies that align with business objectives and deliver measurable results
•  Provide leadership and guidance to cross-functional teams to ensure the successful delivery of user experience projects
•  Promote awareness of KPMG’s User Experience capabilities and artefacts
•  Identify business opportunities across Africa and develop new client relationships to expand the business and ensure a rich pipeline
•  Develop practice through thought leadership, sales enablement and training
•  Identify and evaluate emerging user experience trends that can position clients for better competitive advantage
•  Champion a data-driven approach to understanding user behaviour, buying preferences and patterns which can inform an effective user experience strategy
•  Test the user experience and iron out any issues before launch

Finance

•  Deliver on targets and goals (including sales goals)
•  Provide annual budget input for the area of responsibility for approval and integration into service line/ growth area budget
•  Manage the annual budget, including costs for designated area

Requirements:

Qualifications Experience & Skills
You’re a strong candidate if you have:

•   At least 10 years or more experience in user experience design
•  Proven track record of developing and implementing successful user experience strategies
•  Hands-on and solid background in conceptualizing, designing, and creating first-class product experiences for consumers
•  Exceptional customer-focus with expert knowledge of ecommerce, usability and experience design
•  Demonstrable experience in delivering fun, innovative and cross-device/responsive interface designs that have delivered commercial success
•  Proven experience with prototyping tools such as Figma and Adobe XD
•  Expert knowledge of visual design tools
•  Good understanding of platform constraints, browsers and accessibility guidelines
•  Experience with optimising websites for mobile devices, social merchandising and user-generated content
•  Strong leadership skills and experience managing cross-functional teams
•  Experience in monitoring and driving product development from creation of design concepts to the final launch of the product as well as post-launch monitoring and analysis
•  Self-starter and able to work independently including across multiple priorities and complex matrixed roles and responsibilities
•  Confident, tactful and able to effectively influence others and deal effectively with senior leaders
•  Strong communicator, including listening skills with an ability to translate insights across business and technology teams and to develop and present new ideas and conceptualize new approaches and solutions
•  Strong team and work ethic, comfortable with ambiguity, change and challenge
•  Comes from a digitally focused or relevant industry background with experience of working with digital/technology solutions and experience of managing projects for internal or external clients
•  Have a demonstrable knowledge of innovation principles, frameworks and practices
•  Sector experience in retail, telco, and financial services will be an added advantage
•  Proven track record of the design thinking ethos of human centred design and ability to adopt it to solve client issues
•  Strong understanding of agile methodology in product development