UX Design Lead: eCommerce at Vodacom

Role Purpose

As a User Experience (UX) Design Leader, you help define and drive the future of Vodacom’s design’s practice.You will look after and manage a team of Designers, embrace and bring out their unique strengths, while playing a mentorship role to help propel them forward. You will collaborate with leaders (UX, Engineering, etc.) or other feature teams and create innovative experiences on Vodacom’s ecommerce platforms. In this role, you are a great team leader and manager, you have demonstrated extreme maturity and emotional intelligence in challenging situations. Furthermore, you have earned the respect of your peers, and you are someone they can look up to and respect without question or hesitation.
 

Your responsibilities will include:

• The Consumer wing of the business is the largest in the organization, the Web Consumer DL therefore has the very important task of setting e-Commerce guardrails for the entire Vodacom website, that will be consumed by other parts of the business.
• Directly responsible for the experience quality and innovation of the solutions being formulated within the eCommerce Design team.
• Articulates the problems to be solved, and directs the experience design team towards possible tools and methodologies in solving them.
• Ensures that guardrails, standards and process governing the Design CoE are applied and executed within the team.
• Represents the Design function in stakeholder interactions, removing all possible impediments for Designers in the team, including handling courageous conversations.
• Maintains and ensures the integrity of the Vodacom Design Language, and ensures this is applied within the team.
• Drives decision-making around pattern selection for design pattern libraries based on professional knowledge and understanding of usability issues and best practices.
• Responsible for intra-divisional collaboration with others within the company's user experience community to ensure a cohesive experience across all teams, mentor Designers in team and help them achieve team and personal developmental goals.
• Lead internal and external design reviews where relevant, and supports the Design team in presenting concepts to senior management when needed.
• Responsible for intra and cross-team collaboration, engagement and knowledge sharing.
• Advocates and applies the principles of Psychological Safety that are set at CoE level are adhered to in the team.

The ideal candidate for this role will have:

• A relevant BA/BSc Degree (e.g. Computer Science, Psychology, User Centered Design (UCD)) or advanced Design certification a must.
• Knowledge of prevalent development practices, techniques and tools.
• Exceptional understanding of fundamental design principles (typography, layout, grid systems, hierarchy, colour, composition) a must.
• Industry knowledge pertinent to portfolio.
• Strong command of interaction and visual design capabilities.
• Good understanding of prototyping and design tools such as Figma and Framer.
• Knowledge in Usability Engineering & UXD Methods.
• Working experience with e-commerce platforms, such as Magento.
• Working experience with analytics tools such as Adobe analytics and content squared.
• 7-10 years of experience in Digital Design broken up in the following way:
• 5+ years experience in the craft and practice of UCD, designing workflows, interactions and user interfaces for interactive applications on different screens and devices, as well as immersion in user research and testing.
• 2+ years proven track record of leading, guiding and or mentoring other Designers in delivering successful digital products.
• Immersion and exposure to e-Commerce in the Telecommunication space, and an understanding of Telecomms specific nuances (e.g. Contract types, deals, etc.) advantageous.
• Immersion and exposure to e-Commerce Design in other fields outside Telecomms (e.g. Retail, Consumer Electronics, etc.) highly advantageous.
• An understanding of online shopping behavior, persuasive design principles, and a proven track record in building consumer shopping experiences that have delivered tangible retail success across multiple categories and wide variety of products.
• A deep understanding of e-Commerce and retail trends, best practices and industry wide competitive consumer experiences.
• Proven experience in distilling requirements and insights from gathered data points, marketing, cross-channel, etc. and developing these into cohesive and actionable ideas for improving the shopping experience.

Closing date for applications: 29 September 2021

• The base location for this role is Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.