Job Opportunities at Vodacom

Role Purpose

• As a User Experience (UX) Design Leader, you help define and drive the future of Vodacom’s design’s practice. You will look after and manage a team of Designers, embrace and bring out their unique strengths, while playing a mentorship role to help propel them forward. You will be tasked with shaping the direction of UX research team at Vodacom.In this role, you are a great team leader and manager, you have demonstrated extreme maturity and emotional intelligence in challenging situations. Furthermore, you have earned the respect of your peers, and you are someone they can look up to and respect without question or hesitation.
   

Your responsibilities will include:

• The Consumer wing of the business is the largest in the organization, the Web Consumer DL therefore has the very important task of setting e-Commerce guardrails for the entire Vodacom website, that will be consumed by other parts of the business.
• Directly responsible for the research team looking at proposition validation, research and user testing.
• Work with product managers, data analytics, designers, and content strategists to identify user experience research focus areas and develop comprehensive testing plans.
• Deliver insights, findings, and design recommendations based on research and usability best practices to colleagues within your working group and across the organization.
• Support our product teams continuous delivery approach with a research structure that fosters and encourages a continuous consumer feedback loop.
   

The ideal candidate for this role will have:

• A relevant BA/BSc Degree (e.g. Computer Science, Psychology, User Centered Design (UCD)) or advanced Design certification a must.

Technical knowledge:

• Knowledge of prevalent development practices, techniques and tools.
• Exceptional understanding of fundamental design principles (typography, layout, grid systems, hierarchy, colour, composition) a must.
• Industry knowledge pertinent to portfolio.
• Strong command of interaction and visual design capabilities.
• Knowledge in Usability Engineering & UXD Methods.
• 7-10 years of experience in Digital Design broken up in the following way:
• 5+ years experience in the craft and practice of UCD, designing workflows, interactions and user interfaces for interactive applications on different screens and devices, as well as immersion in user research and testing.
• 2+ years proven track record of leading, guiding and or mentoring other Designers in delivering successful digital products.

Job Knowledge

• Demonstrate knowledge of estimating, designing, executing, and reporting on research activities using the most appropriate method, including, but not limited to, moderated and unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys, proposition validation, prototyping and contextual inquiries.
• Good understanding of prototyping and design tools such as Figma and Framer.
• Excellent communication skills- ability to communicate both internally and with clientele in a professional manner and develop relationships.
• Strong teamwork and collaboration skills.
• Demonstrate people management traits such as Emotional Intelligence, self-mastery and servant leadership.

Closing date for applications: 29 September 2021

• The base location for this role is Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

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Role Purpose

As a User Experience (UX) Design Leader, you help define and drive the future of Vodacom’s design’s practice.You will look after and manage a team of Designers, embrace and bring out their unique strengths, while playing a mentorship role to help propel them forward. You will collaborate with leaders (UX, Engineering, etc.) or other feature teams and create innovative experiences on Vodacom’s ecommerce platforms. In this role, you are a great team leader and manager, you have demonstrated extreme maturity and emotional intelligence in challenging situations. Furthermore, you have earned the respect of your peers, and you are someone they can look up to and respect without question or hesitation.
 

Your responsibilities will include:

• The Consumer wing of the business is the largest in the organization, the Web Consumer DL therefore has the very important task of setting e-Commerce guardrails for the entire Vodacom website, that will be consumed by other parts of the business.
• Directly responsible for the experience quality and innovation of the solutions being formulated within the eCommerce Design team.
• Articulates the problems to be solved, and directs the experience design team towards possible tools and methodologies in solving them.
• Ensures that guardrails, standards and process governing the Design CoE are applied and executed within the team.
• Represents the Design function in stakeholder interactions, removing all possible impediments for Designers in the team, including handling courageous conversations.
• Maintains and ensures the integrity of the Vodacom Design Language, and ensures this is applied within the team.
• Drives decision-making around pattern selection for design pattern libraries based on professional knowledge and understanding of usability issues and best practices.
• Responsible for intra-divisional collaboration with others within the company's user experience community to ensure a cohesive experience across all teams, mentor Designers in team and help them achieve team and personal developmental goals.
• Lead internal and external design reviews where relevant, and supports the Design team in presenting concepts to senior management when needed.
• Responsible for intra and cross-team collaboration, engagement and knowledge sharing.
• Advocates and applies the principles of Psychological Safety that are set at CoE level are adhered to in the team.

The ideal candidate for this role will have:

• A relevant BA/BSc Degree (e.g. Computer Science, Psychology, User Centered Design (UCD)) or advanced Design certification a must.
• Knowledge of prevalent development practices, techniques and tools.
• Exceptional understanding of fundamental design principles (typography, layout, grid systems, hierarchy, colour, composition) a must.
• Industry knowledge pertinent to portfolio.
• Strong command of interaction and visual design capabilities.
• Good understanding of prototyping and design tools such as Figma and Framer.
• Knowledge in Usability Engineering & UXD Methods.
• Working experience with e-commerce platforms, such as Magento.
• Working experience with analytics tools such as Adobe analytics and content squared.
• 7-10 years of experience in Digital Design broken up in the following way:
• 5+ years experience in the craft and practice of UCD, designing workflows, interactions and user interfaces for interactive applications on different screens and devices, as well as immersion in user research and testing.
• 2+ years proven track record of leading, guiding and or mentoring other Designers in delivering successful digital products.
• Immersion and exposure to e-Commerce in the Telecommunication space, and an understanding of Telecomms specific nuances (e.g. Contract types, deals, etc.) advantageous.
• Immersion and exposure to e-Commerce Design in other fields outside Telecomms (e.g. Retail, Consumer Electronics, etc.) highly advantageous.
• An understanding of online shopping behavior, persuasive design principles, and a proven track record in building consumer shopping experiences that have delivered tangible retail success across multiple categories and wide variety of products.
• A deep understanding of e-Commerce and retail trends, best practices and industry wide competitive consumer experiences.
• Proven experience in distilling requirements and insights from gathered data points, marketing, cross-channel, etc. and developing these into cohesive and actionable ideas for improving the shopping experience.

Closing date for applications: 29 September 2021

• The base location for this role is Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.

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Role Purpose

• The purpose of the role is to ensure that through user research, information architecture and UX design, Vodacom delivers an exceptional User Experience for customers through the Website and Mobile Application Channels.  This role requires solid experience with user interface design, usability, user experience, web development technologies, and interfacing these technologies with front end user interface system.
   

Your responsibilities will include:

• Works closely with the Chapter Lead to design and direct high-quality user interfaces and experiences;
• Endorses the use of design frameworks and toolkits, and drives consistency and effectiveness amongst teams championing user-centred design and ensures adherence to “Source” governance standards and guidelines;
• Continuously searches for improvements and design innovation to apply to the product/platform which advances the customer experience and works with the squad/team to implement them successfully;
• Defines design deliverables and accurately estimates the scope and timeline for delivering the work in a fast-paced environment;
• Creates online/digital customer journeys aimed at reaching specific business outcomes to understand “happy” and “sad” journey paths / user-flows;
• in driving forward the product goals and metrics.

The ideal candidate for this role will have:

• Matric is essential 
• Degree/Diploma in one or more of these disciplines : Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
• Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
• Masters in Psychology, Social Sciences advantageous

OR

• Matric is essential 
• 8 years working experience in one or more of these disciplines : Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
• Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
• User-centered design, interaction design, information architecture, or similar.
• Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
• User Research Techniques and disciplines such as usability testing and contextual inquiries.
• Wireframes and Prototyping of user interfaces
• Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous

Closing date for applications: 29 September 2021

• The base location for this role is Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

go to method of application »

Role Purpose

• The purpose of this role is for the incumbent to manage Radio Access Network (RAN) projects related to the successful implementation of technology projects considering 1) Quality, 2) Capacity and 3) Coverage.
• Management of project finance and Capex budgets.
• The incumbent will also be expected to manage the project throughout the lifecycle and report to senior management on the progress as and when required.

Your responsibilities will include

• Manage RAN projects throughout the project lifecycle and develop plans to address communication, risks, quality and resources associated with projects.
• Strategically manage/co-ordinate and liaise with supporting departments to ensure successful delivery of the project.
• Provide project management support to division and other groups to ensure projects are prioritized accordingly.
• Support SCM and Engineering team’s during contract negotiations.
• Vendor and contract management.
• Facilitate installation specifications and product decisions.
• Ensure that a long term end-to-end approach is adopted to align programmes/projects.
• Identify and implement efficiencies initiatives to aid cost reduction, improve time to market and quality.

The ideal candidate for this role will have:

• Education & Experience:
• A relevant B. Degree, Diploma in Engineering or equivalent qualification (Essential)
• A diploma or certificate in Project Management (Desirable)
• 5 years overall  experience, inclusive of:
• 3yrs Telecommunications Experience (Essential)
• 3yrs project management experience (Essential) 
• At least 2 years’ experience in a Leadership role.

Job Knowledge:

• Radio access networks (2G, 3G, and LTE)
• General transmission and mobile core networks
• Telecommunication
• Contract management
• Project management
• Finance / budgeting

Job Related Skills:

• Negotiation skills
• Conflict management skills
• Problem Solving skills
• Co-ordination skills
• Analytical skills
• Decision making skills
• Facilitation skills
• Project management skills
• People management skills
• Time management skills
• Interpersonal skills
• Business acumen

Technical skills
Closing date for applications: 28 September 2021

• The base location for this role is Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.

go to method of application »

Role Purpose

• Implementation of an EBU/CBU/App analytical services framework and strategy to support the reporting requirements of all the business areas within predefined SLA’s. To deliver all required Enterprise reporting, market/competitor intelligence and insights to support the Enterprise management team decision making. To deliver self-initiated insights and campaign reporting to support Enterprise, CVM/direct marketing campaigns & sales leads. To implement and manage a robust digital analytics framework through the use of Tealium and Adobe Stack across Web, Mobile and App. To translate business requirements into analytics specifications that speaks to a variety of languages that can be understood by Web applications, Tealium & Adobe. 

Your responsibilities will include:

• Understand the analytical information needs of business: Proactively lead and identify areas of Enterprise customer behaviour, channel behaviour and commercial base performance (inflow, base, recommitment, outflow) that require understanding. Proactively gather reporting and analysis requests from the business and product owners
• Translate business requirements into analytical implementation specifications that speak in a variety of languages that can be understood by Web applications, Tealium & Adobe Analytics.
• Execute owned media campaign ideas into A/B, Multivariate & Experience test. Use Personalisation and Targeting to optimise conversion rate, provide simplification, optimise drop off rates and drive landing page improvements. Uploading offline data into Target to enable one to one personalised campaigns. Providing solutions to match online and offline data.
• Create compelling actionable insight that significantly improves our knowledge of Digital customer and channel behaviour, and opens new commercially viable opportunities for Churn, Revenue and Margin improvement
• Implementation of EBU/CBU/App analytical services framework and strategy to support all the business areas reporting requirements within predefined SLA’s & managing the resources effectively along with recommendations for reporting technologies

The ideal candidate for this role will have:

• Matric essential 
• Relevant 3 year Qualification IT/BSc/Bcom (Web/Process Improvement/ Information Systems/Informatics/Computer Sciences)
• Minimum of 3 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
• Javascript 
• Web Page structures
• Basic ITIL Foundation
• Agile Methodologies
• SQL / Python
• Reporting tools such as Qlikview /Adobe/Google Analytics
• Service Management tools such as Remedy/HP Service Desk
• Business requirements specification writing

OR

• Matric essential 
• Relevant short courses/certificates
• Minimum of 5 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
• Javascript 
• Web Page structures
• Basic ITIL Foundation
• Agile Methodologies
• SQL / Python
• Reporting tools such as Qlikview /Adobe/Google Analytics
• Service Management tools such as Remedy/HP Service Desk
• Business requirements specification writing

Closing date for applications: 29 September 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.