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  • Posted: Sep 22, 2021
    Deadline: Not specified
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    Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
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    Specialist: Reporting Analytics

    Role Purpose

    • Implementation of an EBU/CBU/App analytical services framework and strategy to support the reporting requirements of all the business areas within predefined SLA’s. To deliver all required Enterprise reporting, market/competitor intelligence and insights to support the Enterprise management team decision making. To deliver self-initiated insights and campaign reporting to support Enterprise, CVM/direct marketing campaigns & sales leads. To implement and manage a robust digital analytics framework through the use of Tealium and Adobe Stack across Web, Mobile and App. To translate business requirements into analytics specifications that speaks to a variety of languages that can be understood by Web applications, Tealium & Adobe. 

    Your responsibilities will include:

    • Understand the analytical information needs of business: Proactively lead and identify areas of Enterprise customer behaviour, channel behaviour and commercial base performance (inflow, base, recommitment, outflow) that require understanding. Proactively gather reporting and analysis requests from the business and product owners
    • Translate business requirements into analytical implementation specifications that speak in a variety of languages that can be understood by Web applications, Tealium & Adobe Analytics.
    • Execute owned media campaign ideas into A/B, Multivariate & Experience test. Use Personalisation and Targeting to optimise conversion rate, provide simplification, optimise drop off rates and drive landing page improvements. Uploading offline data into Target to enable one to one personalised campaigns. Providing solutions to match online and offline data.
    • Create compelling actionable insight that significantly improves our knowledge of Digital customer and channel behaviour, and opens new commercially viable opportunities for Churn, Revenue and Margin improvement
    • Implementation of EBU/CBU/App analytical services framework and strategy to support all the business areas reporting requirements within predefined SLA’s & managing the resources effectively along with recommendations for reporting technologies

    The ideal candidate for this role will have:

    • Matric essential 
    • Relevant 3 year Qualification IT/BSc/Bcom (Web/Process Improvement/ Information Systems/Informatics/Computer Sciences)
    • Minimum of 3 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
    • Javascript 
    • Web Page structures
    • Basic ITIL Foundation
    • Agile Methodologies
    • SQL / Python
    • Reporting tools such as Qlikview /Adobe/Google Analytics
    • Service Management tools such as Remedy/HP Service Desk
    • Business requirements specification writing

    OR

    • Matric essential 
    • Relevant short courses/certificates
    • Minimum of 5 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
    • Javascript 
    • Web Page structures
    • Basic ITIL Foundation
    • Agile Methodologies
    • SQL / Python
    • Reporting tools such as Qlikview /Adobe/Google Analytics
    • Service Management tools such as Remedy/HP Service Desk
    • Business requirements specification writing


    Closing date for applications: 29 September 2021

    The base location for this role is Midrand, Vodacom Campus
    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
    Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

    Method of Application

    Interested and qualified? Go to Vodacom on careers.vodafone.com to apply

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