UX Design Lead: Research and Design at Vodacom

Role Purpose

• As a User Experience (UX) Design Leader, you help define and drive the future of Vodacom’s design’s practice. You will look after and manage a team of Designers, embrace and bring out their unique strengths, while playing a mentorship role to help propel them forward. You will be tasked with shaping the direction of UX research team at Vodacom.In this role, you are a great team leader and manager, you have demonstrated extreme maturity and emotional intelligence in challenging situations. Furthermore, you have earned the respect of your peers, and you are someone they can look up to and respect without question or hesitation.
   

Your responsibilities will include:

• The Consumer wing of the business is the largest in the organization, the Web Consumer DL therefore has the very important task of setting e-Commerce guardrails for the entire Vodacom website, that will be consumed by other parts of the business.
• Directly responsible for the research team looking at proposition validation, research and user testing.
• Work with product managers, data analytics, designers, and content strategists to identify user experience research focus areas and develop comprehensive testing plans.
• Deliver insights, findings, and design recommendations based on research and usability best practices to colleagues within your working group and across the organization.
• Support our product teams continuous delivery approach with a research structure that fosters and encourages a continuous consumer feedback loop.
   

The ideal candidate for this role will have:

• A relevant BA/BSc Degree (e.g. Computer Science, Psychology, User Centered Design (UCD)) or advanced Design certification a must.

Technical knowledge:

• Knowledge of prevalent development practices, techniques and tools.
• Exceptional understanding of fundamental design principles (typography, layout, grid systems, hierarchy, colour, composition) a must.
• Industry knowledge pertinent to portfolio.
• Strong command of interaction and visual design capabilities.
• Knowledge in Usability Engineering & UXD Methods.
• 7-10 years of experience in Digital Design broken up in the following way:
• 5+ years experience in the craft and practice of UCD, designing workflows, interactions and user interfaces for interactive applications on different screens and devices, as well as immersion in user research and testing.
• 2+ years proven track record of leading, guiding and or mentoring other Designers in delivering successful digital products.

Job Knowledge

• Demonstrate knowledge of estimating, designing, executing, and reporting on research activities using the most appropriate method, including, but not limited to, moderated and unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys, proposition validation, prototyping and contextual inquiries.
• Good understanding of prototyping and design tools such as Figma and Framer.
• Excellent communication skills- ability to communicate both internally and with clientele in a professional manner and develop relationships.
• Strong teamwork and collaboration skills.
• Demonstrate people management traits such as Emotional Intelligence, self-mastery and servant leadership.

Closing date for applications: 29 September 2021

• The base location for this role is Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.