Senior Specialist Online User Experience x2 at Vodacom

Role Purpose

• The purpose of the role is to ensure that through user research, information architecture and UX design, Vodacom delivers an exceptional User Experience for customers through the Website and Mobile Application Channels.  This role requires solid experience with user interface design, usability, user experience, web development technologies, and interfacing these technologies with front end user interface system.
   

Your responsibilities will include:

• Works closely with the Chapter Lead to design and direct high-quality user interfaces and experiences;
• Endorses the use of design frameworks and toolkits, and drives consistency and effectiveness amongst teams championing user-centred design and ensures adherence to “Source” governance standards and guidelines;
• Continuously searches for improvements and design innovation to apply to the product/platform which advances the customer experience and works with the squad/team to implement them successfully;
• Defines design deliverables and accurately estimates the scope and timeline for delivering the work in a fast-paced environment;
• Creates online/digital customer journeys aimed at reaching specific business outcomes to understand “happy” and “sad” journey paths / user-flows;
• in driving forward the product goals and metrics.

The ideal candidate for this role will have:

• Matric is essential 
• Degree/Diploma in one or more of these disciplines : Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
• Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
• Masters in Psychology, Social Sciences advantageous

OR

• Matric is essential 
• 8 years working experience in one or more of these disciplines : Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
• Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
• User-centered design, interaction design, information architecture, or similar.
• Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
• User Research Techniques and disciplines such as usability testing and contextual inquiries.
• Wireframes and Prototyping of user interfaces
• Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous

Closing date for applications: 29 September 2021

• The base location for this role is Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.