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  • Posted: Dec 16, 2025
    Deadline: Not specified
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  • The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
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    UX Designer

    • Responsible for designing intuitive, accessible, and visually engaging digital experiences with a strong user focus. This role includes conducting user research, turning insights into wireframes and prototypes, and collaborating with cross-functional teams to deliver solutions that align user needs with business goals while shaping product direction through evidence-based design decisions.

    Job Description
    User Research & Analysis

    • Plan and conduct user research using methods such as interviews, surveys, contextual inquiries, and usability testing.
    • Analyse qualitative and quantitative data to uncover user needs, pain points, and behavioural patterns.
    • Develop user personas, scenarios, and journey maps to inform design decisions.
    • Stay informed about industry trends, competitor products, and emerging technologies.
    • Conduct research within regulated environments (e.g., financial, telco), ensuring user experience aligns with compliance and security standards.
    • Map omni-channel experiences across products, platforms, and partner ecosystems.

    Experience Design & Prototyping

    • Translate research insights and business requirements into wireframes, mock-ups and interactive prototypes that drive measurable outcomes.
    • Design intuitive user flows and navigation structures that support task completion and engagement.
    • Create and maintain design documentation including interaction specifications and annotated wireframes.
    • Iterate designs based on stakeholder feedback, usability testing, and performance metrics.
    • Design seamless cross-product journeys that integrate payments, identity, and connectivity services.
    • Collaborate with product and engineering to simplify complex financial or telco processes into intuitive digital experiences.

    Visual Design & Systems

    • Apply visual design principles to ensure clarity, consistency, and aesthetic appeal across interfaces.
    • Contribute to and maintain design systems, style guides, and component libraries.
    • Ensure designs are responsive and optimized for various devices and screen sizes.
    • Collaborate with engineering to ensure design fidelity in implementation.
    • Ensure visual and interaction design align with relevant brand, compliance, and accessibility guidelines.

    Collaboration & Delivery

    • Ensure compliance with accessibility standards (e.g., WCAG) and inclusive design practices.
    • Conduct heuristic evaluations and usability audits to identify areas for improvement.
    • Advocate for user-centred design principles throughout the product lifecycle.
    • Monitor user journey performance through analytics and feedback loops, identifying opportunities for optimisation.
    • Collaborate with Data and Product teams to run experiments and measure the impact of UX changes
    • Partner with compliance, risk, and data teams to balance usability with regulatory and security requirements.
    • Support product managers with UX input into discovery, prioritization, and go-to-market planning.

    Documentation & Governance

    • Maintain organised records of research findings, design iterations and decision logs.
    • Contribute to UX governance by documenting best practices and design guidelines.
    • Participate in design reviews and contribute to continuous improvement of UX processes.

    Job Requirements

    • Proficiency in design and prototyping tools (e.g. Figma, Sketch, Adobe XD)
    • Strong understanding of user-cantered design principles and methodologies
    • Experience working in agile or cross-functional product teams.
    • Portfolio demonstrating UX design and problem-solving approach.
    • Bachelor’s degree in human-Computer Interaction, Design, Psychology or related field - or equivalent practical experience with a strong portfolio demonstrating user-centred design expertise.
    • 5–8+ years of proven experience in UX design, product design, or interaction design, with a strong track record of delivering successful digital products end-to-end.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Ignition Group on ignitionjobs.mcidirecthire.com to apply

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