UX Specialist at CNA International Executive Search

About the job

A leading client of CNA International South Africa is looking for an experience and seasoned UX Specialist.

Role Purpose Elicit and/or translate business and customer needs / problems into detailed user experience prototypes, applying user behaviour principles and trends, working with a cross functional team to deliver on the user experience requirements of an evolving business in a flexible and agile way.

END-TO-END USER EXPERIENCE AND SERVICE DESIGN EXECUTION

•  Be the accountable party in ensuring ideal customer journey deliverables, in executing unique and innovative digital solutions and experiences.
•  Understand and represent the customer's requirements and needs throughout the product development lifecycle.
•  Collaborate with resources and internal stakeholders to ensure design requirements adequately reflect the defined business processes and fully support all components of the functional business requirements.
•  Be a hands-on user-design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
•  Follow and embed a User Centred Design approach to execute on new business requirements as well as improve the overall experience.
•  Represent the user experience team in providing feedback to business while incorporating market analysis, customer feedback, various platform-specific metrics, and usability findings into designs.
•  Translate business requirements into user centric designs through interviews, document analysis, requirements workshops, surveys, user testing and research
•  Conduct user research such as usability testing and competitor reviews.
•  Drive for synergy across wireframes and prototyping of user interfaces, while providing clear User Experience and design direction.
•  Developing conventional diagrams, wireframes, prototypes, and visual mock-ups.
•  Designing the interface, interaction flow and key UX decisions for cross-device and cross-platform solutions.
•  Manage, track, and report on the effectiveness of new design principles and successful uptake of new features.
•  Promote and educate the importance of Customer & User Experience to internal and external teams.

QUALIFICATIONS

•  Matric (essential)
•  Minimum of a Bachelor's Degree (essential)
•  Certified Usability Analyst (CUA) or similar certification would be desirable.

EXPERIENCE

•  3 to 5 years UX experience
•  Financial services experience is an advantage
•  Proven product development experience