VAPS Broker Sales Consultant at Telesure Investment Holdings (TIH)

Introduction

• The VAPS Broker Sales Consultant contributes to the organizational goals by achieving sales through effective contact management whilst maintaining high quality standards and ensuring long term relationships with customers

Specification
Job Objectives/Outputs

• Effectively manage contacts from start to finish with customers, regardless of the data distribution channel.
• Contribute to the achievement of organizational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales targets etc.).
• Deliver efficient customer service levels through effective call management.
• Achieve operational requirements and service delivery through effective time and attendance management.
• Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
• Understand the customers’ unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction.
• Responsible for individual actions and the delivery of high quality standards.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Knowledge and Experience Requirements
Essential
Level of Education:

• Grade 12 (Standard 10)
• The appropriate FAIS accreditation and RE

Desirable
Experience:

• At least 2- 3 years sales experience, preferably in the short term insurance industry

Essential
Knowledge of:

• Short term Insurance industry - Broker

Skills

• Computer literacy
• Good communication skills (verbal and written)
• Interpersonal skills

Closing date:10/02/2020