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  • Posted: May 24, 2021
    Deadline: Not specified
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  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
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    VIP IT Support Engineer

    Job Summary

    • Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

    Job Description

    • This role is for an advanced desktop support engineer.  Must be able to provide highly technical, high-care, one-touch IT Support to high profile clients. 
    • Since this role is the first line of defense for employees when technology has problems, it requires advanced operational knowledge of end user hardware, including laptops/PCs, smartphones, tablets and printers and IT accessories.  It includes the network components such as switches and routers. The candidate must be able to setup an office or home office location. 
    • After the hardware, the next place problems might occur is the operating system, so candidates must have advanced knowledge of Windows, MacOS, iOS and Android. 
    • Some of the common software tools used to manage systems are Microsoft Windows Server, Microsoft Active Directory and Exchange. 
    • While every company has many different software applications, the most common by far are applications such as Outlook, Office and Teams, browsers, Cisco and Jabber.  Must be able to support all Cloud access and storage across a range of devices
    • Must be able to support hardware and software network connectivity tools across LAN, Wi-Fi and LTE.  This role must be familiar with common network components such as routers, firewalls, and gateways.   Candidates should also be familiar with network topology and practices such as subnetting, virtual networks/VLANs and quality of service (QoS).  Common network protocols that are used on the job include DNS, SSL, DHCP and TCP/IP.  Candidates should have foundational knowledge in network security including backend functions like firewall configuration and frontend functions like endpoint antivirus.  Candidate must have knowledge of VPN connectivity tools like Zscaler and Cisco. 
    • This role has strong ties to infrastructure, so candidates require familiarity with servers, storage, virtualization and network configuration.
    • ITIL foundational knowledge and experience in Service Now or Service First will be a great advantage.
    • Customer service is key for this role to manage the wide variety of requests.  The client list is composed of high-profile individuals who require immediate service delivery.  All queries are treated as high priority. 
    • Communication skills are extremely important.  Candidate must be able to articulate their diagnosis, plans of actions and solutions from the simplest to highly technical forums.  Both verbal and written skills are very important.
    • Candidates are working as part of a team.  Must be able to accept instructions implement quickly and efficiently and provide feedback without oversight.  At the same time, they should be able to collaborate effectively and offer insights and solutions in every situation.  Building relationships and networks is vital for this role as the candidate must interact with internal and external suppliers and teams. 
    • Feedback skills are vital in ensuring visibility and providing context and status updates.  This role requires strong interaction within VIP IT support team, manager and accountability to all stakeholders is a key feature. 
    • Self-management is key.  This role requires self-awareness and insight.  Needs to manage emotions under pressure, remain consistent and inspire confidence in one’s ability and knowledge.
    • Self-Learning is a necessity.  Candidates must have a high learning ability as the role is constantly evolving and new services are introduced.  The individual should be strong enough and flexible to adapt to the changing environment with minimal supervision. 
    • Ability to work within principals and processes, adhere to timelines and guidelines and provide feedback by due dates.  Must be able to adopt new principals and process within minimum oversight. 
    • Candidates must have a reliable car with insurance which they must be able to use for business travel.  Must already have a cell phone contract. Must be able to work shifts weekly and highly flexible in terms of time and travel.  The service is 24/7/365 within a rota system but candidate must be flexible to meet operational requirements.
    • These are the list of requirements.  If the candidate meets the skills match in terms of A+, N+, Windows 10 and O365, I will be prepared to complete the rest of the training providing the candidate has a high self-learning profile.  They must be able to accomplish all certifications within 1 year, where we provided the budget and leave as required. 

    Candidate must be prepared for online and physical demonstration of skillsets.

    • ITIL Foundation 4 
    • Microsoft Windows 10 
    • Office 365 Fundamentals
    • COMPTIA A+
    • COMPTIA N+
    • COMPTIA Security +

    Apple Essential Skills 

    • Mobile device support skills – Android and iOS
    • Proficient in team tools such as SNOW, Africa Access, Request systems and others as required for job role.
    • Ongoing self-awareness, emotional intelligence, customer service training to enhance interpersonal relationships in the professional environment.
    • Business communication skills – verbal and written. 
    • Develop problem solving and analytical skills
    • Customer Service Delivery training

    Education

    • Bachelor's Degree: Information Technology

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    Method of Application

    Interested and qualified? Go to Absa on absa.wd3.myworkdayjobs.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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