Virseker Claim Consulant ( Afrikaans Speaking ) at Telesure Investment Holdings (TIH)

JOB PURPOSE

Obtain information from insured or designated persons for the purpose of
validating claims using all resources available.

Customer Management

Help manage customer by carrying out standard activities to complete the
customer request.
Building and maintaining relationships with dependencies (for example; Loss
Adjusting, Towing etc) to help assist with customer's communication.

Data Collection & Analysis

Ask questions, collect data from a variety of sources, analyse information and
investigate claim.

Work Scheduling and operational compliance

Organize own work schedule in order to get the job done, coordinating with
support services and completed work within TAT.

Administration

Produce, update and provide best practice support to customers on the claims
administration process and other departmental systems, in line with claims
policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).

Document Management

• Create, organize and maintain files containing the correspondence relating to

policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add

additional cover.

Requirements

General Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential);
• Regulatory exam 5 (Essential)

General Experience

• 1 to 3 years Financial Services industry experience (Essential); STI experience (Advantageous)