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  • Posted: Dec 6, 2023
    Deadline: Not specified
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    Capago International has been the exclusive representative for the processing of Schengen visa applications on behalf of the French Ministry of Foreign Affairs in South Africa since 2010, in Kuwait since 2012, in Qatar since 2013 and in Azerbaijan since 2017.
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    Visa Application Officer - Cape Town

    DESCRIPTION OF THE POSITION

    The VAO at Capago has the following objectives:

    • The mission of a Visa Application Officer is to realize all tasks required for the represented consulate(s) to process visa applications.
    • According to the department where he/she will be assigned, the Visa Application Officer will have to welcome clients, collect and and capture their data with all information related to them.
    • The visa application officer is the face of Capago. 
    • All applicants that he/she is handling must be treated by using the best practices of customer service.

    RESPONSIBILITIES

    • The main responsibilities of the VAO are as follows:
    • Welcoming all visa applicants in the operated visa application center
    • Process the visa application of the applicants (front office) ;
    • Collect payments from the applicants (Payment counter) ;
    • Manage the biometric collection of visa applicants (biometry) ;
    • Manage all back office tasks to finalize the visa application of our applicants (back office) ;
    • Manage all other tasks given by the management.

    REQUIRED SKILLS

    The skills required for this position are:

    • Excellent customer service skills
    • Excellent typing skills
    • Proficiency in MS Office
    • Good with emails , problem solving and effective decision making
    • Ability to handle pressure
    • Energetic, proactive, versatile , commitment to team work and team spirit

    DIPLOMAS AND EXPERIENCE

    • Matric or equivalent
    • Tertiary qualification is an added advantage
    • Previous customer service experience as a customer service consultant

    PERSONAL SKILLS

    • Excellent interaction and interpersonal skills
    • Motivation, communication, engagement in team work

    Method of Application

    Interested and qualified? Go to Capago International on capago.teamtailor.com to apply

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