VoIP Engineer (L1) at NTT Ltd.

The VoIP Engineer will be responsible for all aspects of the Voice over IP (VoIP) service, including provisioning, monitoring and troubleshooting. You'll also be able to perform a variety of other tasks as required. You must have experience with Cisco network equipment such as routers and switches.

Key Roles and Responsibilities:

• Proactively monitors work queues
• Perform operational tasks to resolve all incidents/requests within a timely manner within agreed SLA
• Communicate with other teams and clients for extending support
• Follow shift handover process highlighting any key tickets to be focused on, and upcoming critical tasks to be carried out in the next shift
• Installation, configuration, and maintenance of voice switches, including interconnection between soft switches
• Implementation and management of a unified call-routing framework to take advantage of the integrated voice services provided by the enterprise
• Troubleshooting of general system functions; identification of faulty components, which may include physical hardware, configuration of servers, or telecommunication networks
• Implementation of routine software updates and security patches
• Plan and execute approved maintenance activities

Academic Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field required
• CCNA (required)

Required Experience:

• Demonstrated 2 - 5 years work experience
• Hands on experience with VoIP (Voice over IP) and other network technologies.
• Gateway ISDN/PTSN
• SD-WAN (advantageous)
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes