Warehouse Dealer Liaison Agent at Tracker Connect (Pty) Ltd

Job description

Primary Responsibilities:

• Assist Dealers with catalogue queries;
• Assist NSA business areas to update and create data within SAP;
• Maintain master data to ensure all information is correct, including drawings, photographs and part samples;
• Adhere to the NSA parts cataloging process, parts creation process, parts master maintenance process and No Master Calls (part number creation) processes;
• Train new staff to use parts catalogue at dealer.
• Liaise with catalogue manufacturer regarding catalogue changes.
• Liaise with NSA engineering department with regards to changes made on the BOM for local production.
• All concerns must be answered within 12 (twelve) hours of call creation and an overall average of 24 (twenty four) hours.
• Part number creations
• Liaise with suppliers for pricing
• Source changes
• Asist with redundant buyback from dealers
• Update FX exchange rate on SAP
• Assist with warranty Dept. Inquiries
• Credit notes for dealers
• Create for buyers Supersessions
• Assist with ad hoc services related to the Services as may be required by NSA from time to time

Minimum requirements

Experience, Skills & Knowledge:

• Matric
• Business qualification such as Degree or Diploma will be advantageous
• Management and Project Management skills are an advantage
• SAP is an advantage
• Motor Industry and Dealership experience
• Parts Catalogue is an advantage
• Market and competitor knowledge
• Strategic thinking skills
• Excellent communication skills on and organizational skills
• Time flexibility
• A self-starter
• Assertive
• Attention to detail
• Excellent relationship builder
• Results and action orientated
• Professional verbal and written communication skills