Website Content Assistant at TMF Group

About the Job

Job purpose

• TMF Group is looking for an experienced Web Content Assistant to join our global Marketing team.
• Working within a team of digital marketing experts, the Web Content Assistant role is key in the maintenance and development of six content websites, each tailored to specific language needs. The role holder will be responsible for making sure the websites stay up to date, are accurate and optimised for both usability and organic search.
• The role holder will gain experience across various web processes from User Experience (UX) to project management and Search Engine Optimisation (SEO).

Key responsibilities

Website

• Day-to-day maintenance of website content
• Upload content to the Sitecore/Optimizely CMS, adhering to the marketing and company’s protocols and processes
• Work closely with colleagues in the Group Marketing, as well as internal stakeholders to ensure the website content, messages and campaigns are produced in a timely manner
• Become a Sitecore/ Optimizely CMS expert user
• Investigate, remedy and/or report any operational and technical issues
• Keep up to date with developments in digital marketing and the Sitecore/Optimizely environment
• Contribute or own the development of website projects

CRM

• Build new forms in Dynamics 365
• Conduct testing of new functionalities and developments on the CRM ready for deployment
• Coordinate with development teams to assist in testing enhancements
• Work with stakeholders to coordinate user journeys and email marketing flows

Other

• Analyse analytics data to learn how users interact with the websites and identify areas for improvement.

Knowledge and experience

• Proven 3-5 years work experience as a website content administrator
• Familiarity with content management systems, preferably Sitecore and Optimizely
• Experience of writing and editing HTML
• Familiarity with Microsoft Office, including SharePoint, Excel, Outlook, Teams
• Good written English
• Excellent attention to detail
• Good organisational and time management skills
• Strong communication skills
• Ability to prioritise and delegate where necessary

Desirable

• Use of Dynamics 365, Adobe PhotoShop, Wrike, Google Suite of products e.g. GA4, Google Search Console and Looker Studio, and SEO tools e.g. SEMRush
• Proficient in one of the additional TMF site languages