Wellness Officer (Port Elizabeth) at Aspen Pharma Group

Job purpose

• The Wellness Officer monitors and trends the wellness of the workforce through the Wellness and EAP programmes, sick absenteeism, return-to-work plans, attendance management and permanent and temporary disabilities.
• The role takes ownership of continuous education of the workforce in terms of financial, emotional, mental, and physical wellness programmes.
• They are responsible to ensure statutory requirements, company policies and procedures are complied with and to maintain statistical records.

Responsibilities

Employee Wellness

• Own and coordinate the Wellness program through creating awareness according to the health calendar.
• Plan workshops, talks and awareness programmes for employees on relevant topics.
• Manage and monitor absenteeism through early identification of sick notes & ill health and identify possible disability cases.
• Manage and monitor absenteeism through early identification of sick notes & ill health and identify possible.
• ergonomic issues.
• Assist HC Business Partners and Line Managers by identifying any potential employment issues related to absences.

Disabilities Management

• Manage the permanent and temporary disability process through liaising with Insurers / Human Capital / Payroll/ Management / Health Care Centre and Trade Unions
• Liaise with treating physicians where necessary to clarify employees’ ability to engage in work duties.
• Ensure all relevant stakeholders involved in an employee’s absence are appraised of the current status including eligibility of benefits, medical documentation requirements, anticipated / planned return to work dates and any limitations or restrictions.
• Facilitate the timeous completion and submission of temporary and permanent disability applications.

Audits

• Oversee disability audit requests from internal and external audit bodies.

Prepare for and provide all supporting information in alignment to audit requirements for:

• Sustainability Audit.
• Ecovadis Assessment
• Department of Employment and Labour Audits
• BBBEE – Empowerdex verification.
• Ensure that all sampled documents are accurate and submitted.

Customer Service

• Ensure all queries are followed up and resolved in the shortest possible timeframe.
• Maintain a professional attitude when responding to a customer’s needs.
• Interact on a regular basis with service providers that support with the disability administration requirements.
• Identify and lead resolution of any service issues or misalignment with service providers.
• Produce monthly quality management review metrics for training.
• Ensure training records and documentation are in place as required by external stakeholders.

Requirements

Background/experience

• National Diploma or equivalent in General Nursing or Social Work
• Computer literacy – MS Office package at an Intermediate level
• Registered Counsellor
• 3-5 years’ experience in an industrial wellness role, managing absences related to disability or sick leave programs.
• Broad knowledge and understanding of Occupational Health and Safety
• Applied understanding of Health and Safety concepts, terminology, and the interrelatedness of these within Human Capital practices

Specific job skills

• Time management: handling multiple tasks at once.
• Good interpersonal and presentation skills
• Customer champion: Excellent relationship building internally and externally.
• Detail orientated.
• Information seeking: Process improvement initiative.
• Team player

Competencies

• Innovation
• Teamwork
• Attention to detail.
• Information gathering
• Tacking Action
• Planning and Organizing
• Aspen knowledge
• Optimism