Workflow Coordinator – Ref: JW389EX/2024 at Johannesburg Water

PURPOSE

To attend to and oversee all activities of the Meter Reading Radex HandHeld System and MRQC work orders for Meter Reading Department. Upload and download files and file transfer protocols. Customizing reports and highlight exceptions and discrepancies with regards to inaccuracy in meter reading.

Ensure that account queries are resolved speedily with the least aggravation to members of

• the public in order that any corrective measure be reflected on the following monthly statement.
• Evaluate and interpret the nature of complaints, queries, and applications in order to implement (corrective) actions within the specific guidelines determined by management, and furthermore see to the prompt implementation of such contemplated action.
• Manage, maintain and monitor the Meter Reading Handheld system and interfaces.
• Effectively apply operational controls: ensure that the relevant documentation is filed and readily available to substantiate any claim regarding meter readings obtained, submitted, and billed on.
• Ensure that meter readings obtained by field staff are updated correctly and speedily. Implement system to identify irregularities and discrepancies between systems and where data is not aligned.
• Scrutinize Government Gazettes to identify insolvent/deceased estates and ensure that claims for amounts owing to JW are prepared timeously for submission to liquidators/trustees.
• Where applicable, comply with the relevant regulations and legislation and perform office administration.

JOB REQUIREMENTS 

Essential qualifications and experience:

• Grade 12
• 3 years’ experience in meter reading, planning and management of meter reading and compiling management information.
• At least 2 years relevant experience in IT dealing with system configuration and troubleshooting, meter reading maintenance and data management.
• Code 8 Driver’s Licence