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Since April 2007, Tenacity Financial Services has been one of the supporting services for the Pepkor Group, providing private label credit cards to retailers within the group. Our credit programmes are highly regarded for their simple pricing structures, quick time to market, and ongoing professional support. We currently operate in South Africa, Namibia,...
Description
Workforce Planning is the process of analysing, forecasting, and planning workforce supply and demand, assessing gaps, and determining targeted talent management interventions to ensure that an organisation has the right people, with the right skills in the right place at the right time. This role entails providing intra-day, daily, weekly, monthly and annual projections to establish capacity requirements; analysing various contact centre data e.g. call centre volume, staff productivity, and call patterns to optimize staffing levels; and providing ad-hoc reports as may be required.
Daily Activities
Administration
Adherence
Ad-Hoc Request
Requirements
Experience
Qualification
Functional Knowledge and Skills
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