Yes4Youth Programme DMC Administrator (Yes4Youth Programme) at andBeyond

KEY OUTPUTS:

• Constant, consistent and clear communication daily with reservations team
• Constant interaction with the reservations team and suppliers
• Constant interaction with agents when required
• Handling agent educational bookings when required
• Assisting consultants with capturing information in the bookings from GIS
• Assisting management with capturing month end reports
• Assisting management with pulling reports to ensure process in team is followed and in order
• Assisting the reservation team with daily reports
• Receipting bookings when payment received
• Assist in creating WETU itineraries
• Checking availability for the reservations team
• Assist with making provisional bookings with 3rd party suppliers
• Assist with invitation letters
• Assisting the reservations team with quotes and loading booking in TourPlan
• Preparing commission and refunds to be submitted to management for authorisation
• Upholding the values of &Beyond ... care of the people, care of land and care of the wildlife.

KNOWLEDGE REQUIRED:

• Computer literate with at least a basic working knowledge of word and excel
• Some understanding of a reservation’s environment is advantageous
• Knowledge of Tourplan advantageous or any other reservations system

SKILLS REQUIRED:

• Tourism Qualification or related qualification
• Good understanding of product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry
• Excellent computer skills including:
• Tourplan advantageous
• MS Office applications such as Word, Excel, PowerPoint and Outlook
• WETU advantageous
• Other related systems such as the Web Reporting Portal
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Sales and Brand representation
• Problem-solving skills
• Experiential Creativity
• Guest/Client Delight

PERSONAL GROWTH

• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• P-drive Navigation
• Paperless filing
• Paper filing
• Printing and binding of documentation
• Database filing and management
• Speed Reading and Typing

PERSONAL CHARACTERISTICS:

• Sense of urgency and adherence to deadlines
• Passionate about guest delight
• Diligence and self-motivation
• Attention to detail

EXPERIENCE REQUIRED:

• 0-1 year administration experience
• We reserve the right not to make an appointment.

***YES4YOUTH CRITIRIA***

• Must be a South african Citizen
• Must be 27 years old or younger before 01 May 2026
• must have Matric or a higher qualification 
• Must not have been apart of the Y4Y programme previously