We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed.
Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today.
We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it.
Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence.
We are Huntswood. Your trusted partner for better outcomes.
Job Responsibilities:
Ensure delivery of targets.
Provide reports to the Operations Manager on the status of objectives.
Assist and provide guidance to the analysts with any queries and hand
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
Job Responsibilities
Production of forecasts, including workload, resource requirements and resource planning in support of financial and operational targets based on historical trends.
Review
Job Responsibilities
Production of forecasts, including workload, resource requirements and resource planning in support of financial and operational targets based on historical trends.
Review
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
Job Responsibilities:
People Management
Managing Performance and achievement of team leader KPIs
Articulate with clarity to the Team leaders, the business expectations and support them with
Job Responsibilities:
People Management
Managing Performance and achievement of team leader KPIs
Articulate with clarity to the Team leaders, the business expectations and support them with
Job Description:
Check all input documents before capturing to ensure that all fields are correctly completed, and the document is properly signed off and authorised.
Process and reconcile the
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
Job Responsibilities:
Providing excellent customer service, with customers issue being resolved first time around.
Use your expert knowledge and brilliant communication skills to resolve a ran
Job Overview
Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team.
Are you an ambitious & resilient individual, with great communica
Job Responsibilities:
Ensuring that customer satisfaction and quality is priority and delivering exceptional customer service.
Understanding the customers perspective, running cases from start
What will you be doing?
Acting as the first point of contact for customers who need help
Assisting customers calling in, to register their appliances
Using your wit, charm and best sales exp
Job Responsibilities:
Providing excellent customer service, with customers issue being resolved first time around.
Use your expert knowledge and brilliant communication skills to resolve a ran
Job Responsibilities:
Tailor and deliver a wide range of impactful communication services, including strategic planning and stakeholder engagement which are aligned and are consistent with Hunts
Job Description
This is a multi-faceted role covering the following activities:
Managing a team of multi-skilled Quality Advisors responsible for completing quality assessments across a
Job Description:
Maintain and develop internal/client quality standards.
Assess support interactions (calls, email, chat messages) based on established quality standards.
Accompany evaluatio
Job Description:
Maintain and develop internal/client quality standards.
Assess support interactions (calls, email, chat messages) based on established quality standards.
Accompany evaluatio
