Job Vacancies at The Beverage Company

Job Purpose

• This role is responsible to ensure excellent customer service to both internal and external stakeholders through exceptional collections management of customer accounts & effective and efficient resolution of customer queries.

Key Accountabilities and Outputs
Accounts Receivable Administration

• Management of Customer Collections aligned to trading terms and policy.
• Posts customer payments by recording cash transactions from bank aligned to policy & debtors trading terms.
• Updates & reports receivables by totalling unpaid debtors.
• Maintains debtor records through monthly review of masterdata.
• Verifies validity of account discrepancies by obtaining and investigating information from sales trading Agreements, promotions, customer service departments, and from customers.
• Resolves valid or authorized deductions by entering adjusting entries.
• Resolves invalid or unauthorized deductions by following pending deductions procedures.
• Resolves collections by examining customer payment plans, payment history, credit terms; coordinating contact with debtors & sales department.
• Management and release of blocked orders aligned to policy.
• Issuing of monthly customer statements.
• Preparation and consolidation of all reconciliations, documents to facilitate legal handover procedures.
• Adherence to the health, safety and environmental standards
• Ensure adherence to site safety standards as head of Safety, Health and Environmental Committee
• Ensure compliance to all relevant legislation

General

• Conversant with relevant business information, policies, processes and procedures
• Maintains expected performance standards
• While Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, the Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description.

Additional Region-Specific Accountabilities And Outputs
Qualifications and Experience

• National Diploma / NQF 6 (Preferred)
• Upto 2 years experience (Operational) FMCG, experience in a debtors department
• MS Excel, SAP

Key Qualities

Critical Success Factors

• Financial understanding & accuracy
• Proficient with all Microsoft Office tools & preferably an Advanced Excel user
• Analytical mind, organized, precise and meticulous
• Ability to take initiative, learn quickly and strive for results
• Excellent communication skills both verbal and written
• Strong team player
• Conscientious with follow-up & feedback
• Diploma in creditor’s management would be advantageous

Communication

• Routine communication with customers or clients

Problem Solving

• Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.

Relationships Maintained

• Others outside the organisation

Behavioural Competencies

Planning and Organising

• Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
• Able to prioritise activities and resources, ensuring that results are achieved effectively.
• Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.

Customer Relations

• Asks questions to identify customer needs or expectations
• Follows through and meets personal commitments to others on time
• Takes responsibilities seriously and consistently meets the clients’ expectations for quality, service, and professionalism.
• Continuously monitors delivery to make sure the customer is receiving good service
• Shows a strong commitment to exceeding customer expectations
• Able to own responsibility for mistakes, apologise and make suitable changes to services

Continuous Improvement

• Increases performance expectations when success has been achieved
• Seeks out sources of information, including trade associations, “best practice” companies, customers, peers, subordinates, etc.
• Finds ways to fast-adapt improvement ideas to work processes
• Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements

Collaboration

• Helps others with their work.
• Meets commitments to team members or others in the organisation.
• Actively contributes to team discussions and the accomplishment of team work plans.
• Shares expertise and resources to help others address their needs.
• Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.
• Actively keeps all stakeholders informed.
• Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the team’s direction.

Legal and Ethical Conduct

• Keeps current with all the laws and company policies that govern one’s work activities, or seeks counsel before acting
• Conforms with all laws and company policies that govern one’s work activities
• Keeps abreast of changes in standards applicable to one’s profession
• Acts in accordance with conventional ethical and professional standards
• Takes action to enforce legal, policy, ethical and professional requirements; exposes violation

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Job Purpose

• To ensure compliance with all legal statutory requirement within the Engineering Department (Production line and Utilities), effective actioning of all engineering breakdowns and maintenance/repair. Compliance with safety standards and guidelines and drive a safety culture and ensure safety in the workplace

Key Accountabilities And Outputs

• Responsible for line walkabouts on shift, monitoring down time and checking PIMS and POMS at each machine. Taking corrective measures for any out of controls
• First line attendance and responsibility for all breakdowns on his line relating to his trade. He must present throughout the breakdown until it is solved
• Shift PA to cover for oncoming PA if not at work until such time as the TL makes alternative arrangements (shift PA’s must have own transport)
• Audits on area of responsibility for your line and report this on Friday mornings in the Level 2 morning meetings
• Attending morning shift MDT meetings and reporting on handovers and problems areas, i.e. attend the technical morning meetings (downtime – reconciliation meeting) with their respective lines and also give feedback on PIMS and POMS findings for the previous 24 hours. Include discussion on wear related issues through audits
• Reporting on PIMS and POMS to the MDT morning meetings and communication books
• Assisting other lines with breakdowns relating to his trade if requested.
• Assisting with relief on the lines – operators lunch relief and TL annual / sick leave
• Take the “A” for change over’s on the lines
• Assisting Shift Supervisors with line logistics
• Assist and aid standby personnel on callouts
• Investigation and reporting of 1st level problem solving on all breakdowns and failures. Problem elevation and assistance must only take place once level one problem solving has been attempted
• Completing and EWO / Notifications “ZBD’s” for each breakdown related stoppage in SHOPWARE. Two minute triggers must be adhered to and each incident must be complete meeting all quality requirements and feedback (trigger for EWO = Two minutes, complete all fields on the EWO card and document as much information as you can to enable the day shift / engineering teams to investigate further and put proper loop closure in place to prevent the breakdown from re-occurring)
• Be familiar with all the spares lists on his line and liaise with the specialists so that spares can be found after hours and in the stores. Call MC or relevant specialist if not sur
• Completion of running and non-running schedules on shift with quality feedback
• Assist with maintenance package reviews
• Assist with cleaning schedule reviewsDo isolation and lock-out of line equipment prior to maintenanc
• Execute the assist MAS’s with PM and CM work orders according to maintenance plan
• Execute autonomous maintenance
• Support maintenance activities on maintenance days
• Assist with start-up and commissioning of machines after maintenance
• Direct support to day shift crews if requested
• On shutdowns a machine or area will be allocated to the PA and he will do the maintenance for that area for that period
• Support the NPD agenda and form part of the project teams by unit and assist with PAT (performance acceptance criteria) for new technology
• Assist with operator coaching on NPD introduction and new technology introduction
• Breakdowns – EWO’s raised, even if there is no downtime to the filler or by creating notifications for out of control processes on line

Qualifications And Experience

• Grade 12 / Matric / NQF level 4 (Essential)
• Upto 3 years experience (Operational Execution) Maintenance; FMCG; Bottling Equipment
• Basic MS Excel; MS Word; E Mail