Active Jobs at Concentrix

Job Description

• The Specialist, Payroll is responsible for day-to-day execution of payroll processes.
• This position is responsible for verifying, processing and maintaining payroll programs with speed, accuracy and in compliance with service and performance objectives.
• Responsible for the collection, verification, processing, filing and monitoring of monthly payroll information for specific country/region
• Plan, coordinate, and implement off-cycle payroll processing and reporting
• Ensure the maintenance of accurate and concise payroll records for Audit and Compliance
• Respond to tickets/queries on payroll questions in a timely manner and provide resolution
• Monitor changes in legislation, update to tax rules and collaborate with the Payroll team to recommend changes
• Actively partner with external parties/payroll vendors (where applicable) and government institutions for social security administration, pensions, etc.
• Adhere to strict data protection standards in handling of highly confidential and sensitive information
• Assist in global work and initiatives as needed

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Job Description

• The Supervisor, Payroll is responsible for overseeing day-to-day execution of payroll processes.
• This position is responsible for advising a team in evaluating, analyzing, and administering payroll programs, while ensuring payroll is successfully processed with speed, accuracy, and in compliance with service and performance objectives.
• Monitors and executes payroll processes to ensure consistent and accurate payroll in compliance with local payroll practices, authoritative controls, government regulations, statutory regulations, internal procedures, and SOX controls
• Act as point of contact for team members and provide resolution on escalated operational or policy issues; identifies complex problem resolution that needs to be escalated to Payroll Manager
• Lead team in coordination with internal Finance teams, and other stakeholders, to ensure accuracy and financial integrity of the payroll process and support audit review
• Reconcile payroll and tax reporting at the end of each pay cycle and resolve any discrepancies
• Plan, coordinate, and implement off-cycle payroll processing and reporting; act as point of contact for unplanned payroll processing
• Analyze complex pay transactions to identify issues and work with internal stakeholders to determine root cause
• Lead team in the maintenance of accurate and concise records and reports concerning all phases of the Payroll process, working within the local payroll systems and global HRIS tools
• Follows trends, changes in legislation/regulation, updates to tax rules, and local payroll control procedures in order to make recommendations for changes and improvements
• Assist in global work and initiatives as needed

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What you will do in this role:

• Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queries
• Occasional outbound calls to follow up on customer inquiries originating from an inbound call
• Ninja like skills on the internet, including the ability to leap through multiple sites/systems with lightning speed
• Building personal emotional connections with each customer while delivering WOW customer service

Your qualifications and experience

Concentrix is a great match if you have:

• Matric
• Clear criminal record
• English Proficiency both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment (Essential)

Experience

• Minimum 12 months call center experience working in a customer service role supporting customers on voice
• Exposure to chat and email (advantageous)