Active Jobs at Concentrix

Job Description

• The Manager I, Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs.
• This position is responsible assisting with development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positions.

Essential Functions/Core Responsibilities 

• Responsible for leadership, development, implementation and administration of recruitment programs and drive execution of an effective short-term recruiting strategy
• Lead a team responsible for execution of hiring and sourcing talent.  Direct activities to assist with development of innovative, creative, and proactive recruitment strategies. 
• Coaches team in collaborating with cross-organizational stakeholders to ensure quality of candidates and to meet the needs of Business
• Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements, solutions for the organization's recruitment strategies in order to adapt activities against changing market conditions and meet expectations of the Business
• Responsible for analyzing data to identify gaps and trends.  Contribute to development of recruiting metrics and analytics to help guide decision making, measure team productivity, and program ROI
• Assist in developing strategy to leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly attract and source qualified candidates. Supports strategies to enhance the company’s diversity recruitment strategy through relationship building.
• Partner with HR and Compensation to share market trend knowledge and develop cross-functional strategy to attract and retain talent through competitive compensation packages and offers
• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting
• Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role
• Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process

Candidate Profile 

• Bachelor's Degree in related field 7+ years of experience (with at least 2 years of progressive management experience) relevant experience preferred
• 2 - 5 Management experience
• 5 - 8 Recruitment experience (Preferably in volume recruit)
• Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates.
• Advanced Microsoft Office skills
• Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment
• Ability to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc.
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Solid understanding of the organization's business operations and industry.  Demonstrated business acumen
• Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret.
• Excellent attention to detail
• Ability to handle and maintain confidential information

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Job Description

• The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Essential Functions/Core Responsibilities 

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Create and maximize relationships with client partners
• Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
• Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
• Attend business reviews with the client
• Handle a team of team leaders

Candidate Profile

• Proven BFSI (Banking, Financial Services, and Insurance) sector experience with a strong background in operational leadership.
• Operations Manager experience, managing large teams and delivering operational excellence in high-volume environments.
• Call center experience preferred.
• Demonstrated ability to coach and develop action plans that maximize performance, with a track record of providing effective, constructive feedback.
• Demonstrated ability to analyze and improve work processes, and to establish a course of action for self and others to accomplish specific goals.
• Ability to work well under pressure, follow through on tasks to completion, and maintain a professional demeanor at all times.
• Excellent communication skills, both written and verbal, with the ability to effectively present information to internal and external stakeholders.
• Strong organizational skills with the ability to prioritize multiple projects in a fast-paced, deadline-driven business environment.
• Demonstrated ability to mentor, coach, and provide direction to a team of employees across different functional areas.
• Willingness and availability to work US hours within a 7-day operational schedule, including evenings, weekends, and public holidays as required.

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Job Description

• Are you ready to lead from the front on a campaign that truly makes a difference? We are looking for a Team Leader to join our healthcare operations team, supporting a US-based health insurance client.
• This is a high-impact leadership role ideal for someone with strong people management skills, contact centre experience, and a passion for delivering service excellence in a regulated industry.

Key Responsibilities

• Lead, coach, and support a team of front-line agents handling health insurance-related queries
• Monitor performance against KPIs including CES, AHT, QA, and Schedule Adherence
• Drive coaching cadences and own individual development plans
• Manage escalations, customer resolution processes, and ensure compliance with HIPAA and CMS-aligned protocols
• Partner with QA, WFM, and Training teams to maintain service consistency and support ramp periods
• Lead with empathy and accountability during high-pressure volume periods (e.g. Open Enrollment, Annual Enrollment Period)

Candidate Profile 

Requirements

• Minimum 1–2 years Team Leader or Senior Agent experience in a contact centre environment
• Health insurance or healthcare campaign experience preferred
• Strong understanding of key metrics: AHT, ASA, CR%, CES, FCR
• Willing and able to work US hours, including occasional weekends during peak cycles( to be confirmed based on the Line of Bussiness)
• Strong people management, coaching, and reporting skills