Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
Key Purpose
- The Test Analyst is responsible for identifying and testing business functional requirements. Designs test cases and test scenarios based on the analysis of the business specifications. Needs to ensure that all the identified defects are resolved. Contributes to the continuous improvement of the testing processes and methodologies.
Areas of responsibility may include but not limited to:
Implement the software test life cycle:
- The process used to test software and ensure that quality standards are met. It includes test analysis and design, test estimation, test planning and approach, test execution, defect management, and reporting.
- Coordinate the delivery of work for Associate test engineers working on the same project: allocating tasks in line with the project plan, providing support and assistance, giving feedback, and addressing knowledge, skills and/or performance gaps, responsible for ensuring the work is completed on time, to the required testing standards and is fit for purpose.
- Responsible for governance issues relating to third-party test teams by ensuring Test standards are met and regression and automation packs are maintained.
- Test analysis and design: Designs descriptive and prescriptive tests (both automation and manual) which are written to consider full system integrations i.e. multi journey impacting multiple systems and services; Responsible for the quality of the tests against stories; implements the test automation project in line with the framework designed by the Principal test engineer; writes tests that consider system integrations and writes test scenarios aligned to the business requirements; responsible for the maintenance of test regression packs.
- Test estimation: Estimates the testing effort for collective test work within assigned projects.
- Test planning and approach: Develops overall test plan and approaches for assigned projects; plans and implements continuous integration using pipeline tools.
- Test execution: Run tests as required. Ensures tests conducted by more junior testers are done correctly. Actively removes blockers and escalates where needed.
- Defect management: Identifies and raises defects to the agreed standard. Retests once fixed. Closes assigned defects once resolved. Provides governance on defect management. Ensures defects are completed in line with the SLAs agreed for the project. Is responsible for defect management and triaging of defects reported within their assigned projects.
- Reporting: Produces reports as required in relation to assigned work and the project phase. This includes preparation progress updates; test execution progress; defects; test outcome report etc.
- Responsible for test data management and co-ordination with other systems areas with the test refreshes.
Adhere to testing standards:
- Adhering to the Group test strategy that defines the required testing standards and practices.
- Provide guidance to other test engineers, and 3rd parties, on adherence to these standards to ensure the effective application across GIS Central Services.
- Question, provide insight, ideas and input into how the standards could better support Commission systems, including includes making recommendations to update existing or create new standards.
- Actively undertake required updates to test artefacts in line with the agreed process and definition of “done” and “ready” and peer review document updates as requested.
Engage stakeholders:
- Work with stakeholders to develop an understanding of the needs and requirements of both internal and external stakeholders in order to achieve the desired outcomes. The core team of stakeholders includes project managers, user experience (UX) designers, solution architects, developers, systems or business analysts, other testers, product owners, and heads of journey.
- Responsible for the stakeholder relationship leads and presents engagements with internal stakeholders, proactively collaborate with stakeholders.
- Work with teams across the business at all levels to understand the business requirements, technology design, and story playback.
- Facilitate meetings and guide discussion, engaging at a high level to negotiate and resolve complex or significant conflicts, issues, and change requirements.
- Collaborate with others to review requirement specifications and use these agreed specifications to design and execute the testing approach, using the right standards and tools.
Personal Attributes and Skills
Behavioral competencies
- Drives Results
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
- Leadership Skills
- Strategic Agility
- Manages complexity
- Balances Stakeholders
Experience:
- Experience: Several years of experience in software testing, including test automation and test framework development.
- Technical Expertise: Literacy in programming/scripting languages (e.g., Java, C#,) and experience with automation tools (e.g., Selenium, Maven, Junit, Jenkins).
- Problem-Solving: Strong analytical and problem-solving skills.
- Communication: Excellent verbal and written communication skills.
- Leadership: Proven ability to lead and mentor testing teams.
Technical:
- Web & Mobile frontends and APIs (e.g. Java Selenium, RestAssured, Postman, Json, Maven, Jenkins, SOAP UIPath, Cucumber) Atlassian tool suite (Jira, Confluence) Functional and Non-functional Testing (i.e. performance, security test etc.) and integration into DevOps Pipelines
- Thorough knowledge of SDLC
- Excellent working knowledge of test methodologies, writing test plans, creating test cases and debugging
- Extensive technical understanding across the Commissions domain
- A thorough understanding of testing/QA best practices
- Experience working in large, complex organisations
- Demonstrated experience in successfully contributing to development teams in an Agile/Scrum environment
- Understanding of common software failures and faults
- Knowledge of the domain (highly desirable)
- Knowledge of the system or application-under-test (highly desirable)
- Experience in a variety of testing efforts (desirable)
Education and Experience
- Diploma/Degree in Computer Science/Information Technology.
- At least 3 years’ + experience in manual testing
- 1- 2 years automation experience
- ISTQB certified with strong knowledge on QA process
- Experience in Agile way of software development
- Experience in BDD way of writing test cases
- Knowledge on various automation frameworks
Advantageous:
- 1 year Software Development experience
- Experience on Development and Maintenance of Automation Framework (not to be confused with test case automation).
- Agile Methodology (Scrum)
- Cucumber, API Testing, Selenium WebDriver, Selenium with Java, Continuous Integration & Performance testing.
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Key Purpose
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
- All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
- Increased Discovery Health product sales through building relationships, superior client service and technical expertise
- Create strategic business partnerships with multiple intermediary stakeholders.
- Relationship building with internal and external stakeholders.
- Project management of new business process, from end to end.
- Intermediary reporting and trend analysis.
- Consistently deliver Discovery Health value proposition.
- Escalated query resolution and troubleshooting
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
- Review new business pipeline, follow-up, and tracking.
- Issuing of quotations
- Technical training and ongoing product support to financial advisors.
- Keeping up to date with competitor product and service offering and industry developments
- Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to take accountability, responsibility, and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurized, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organizational skills.
- Proactive, self-motivated.
- Able to identify, nurture and develop talent.
- Customer oriented.
- Ability to meet deadlines timeously
Education and Experience
Qualifications
- 3-5 years medical scheme industry experience (required)
- Business degree (advantageous)
- RE5 (preferable)
- NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
- Knowledge of MS Office Suite
- Sales experience (advantageous)
- Knowledge of MS Office Suite
- Business degree (advantageous)
- Relevant financial services industry experience is advantageous
Experience
- Relevant financial services industry experience is advantageous.
- Sound health industry experience
- Adviser consulting experience in the financial services industry
- An understanding of financial planning
Requirements
- Valid drivers licence and insured and reliable car
- Smart-phone
- Willingness to travel
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Job Description
- Supporting the risk management function in the Discovery Connect Distribution Services business by delivering against and facilitating the risk management programme and activities.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
- Create risk reports and ensure consistent delivery of the risk reporting requirements for the Discovery Connect business
- Stakeholder management - ensuring the accurate reporting of risk exposures within the various business functional units through regular formal engagement with management.
- Embedding and implementation of the ERM Policies, Frameworks, Standards and Guidelines into the business and ensuring that requirements are met.
- Ensure that risk management activities required by the business and other Group Wide Policies, Frameworks and Standards are performed and delivered on.
- Ensure risk and controls assessments are performed on risks identified / reported
- Monitor and report all material risks and risk information is reported to the relevant Excos/Committees/Management forums/ stakeholders.
- Risk Exco’s: Draft risk report for the Risk Exco, facilitate and manage the process of reviewing the risk information with relevant stakeholders such as the CEO of the Business and 2nd line risk management function, prepare Risk Exco pack along with minutes and Agenda items.
- Attestations: Perform and facilitate the process on completion of attestations when required
- Ensure follow ups with management/relevant stakeholders where required, such as open action plans, breached KRIs, risk incidents, risks are performed, and risks are reassessed where required
- Develop, monitor and report on key risk indicators on a regular basis.
- Ensure that risk events are reported on and provide a detailed analysis of the event including the qualitative and quantitative impact.
- Manage and maintain the risk profiles of the Discovery Connect businesses to ensure the information on the profiles are up-to-date, relevant and an accurate representation of the business environment. This includes that management and maintenance of the risk information on the risk management system
- Performing risk assessments as required by the risk management plan.
- Support and assist the Head of Operations in drafting, implementing and delivering of the Risk Management plan for Discovery Connect licence business.
- Providing technical risk management support in business meetings, and risk reviews.
- Promote a strong risk management culture within the business through engagement, challenge of risk information.
- Supporting and guiding staff.
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Ensures accountability
- Manages complexity
- Resilient
- Values differences
- Business insight
- treat others with care, dignity and respect
- build an environment for optimal performance
- have a bias for action
- Drives Results
- Problem Solver
Qualification & Experience
Essential
- Matric
- Qualification - BCom, BSc (Risk Management or Finance)
- At least 5 – 8 years Operational Risk Management, Insurance/Financial Risk Management.
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Key Purpose
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
- All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
- Increased Discovery Health product sales through building relationships, superior client service and technical expertise
- Create strategic business partnerships with multiple intermediary stakeholders.
- Relationship building with internal and external stakeholders.
- Project management of new business process, from end to end.
- Intermediary reporting and trend analysis.
- Consistently deliver Discovery Health value proposition.
- Escalated query resolution and troubleshooting
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
- Review new business pipeline, follow-up, and tracking.
- Issuing of quotations
- Technical training and ongoing product support to financial advisors.
- Keeping up to date with competitor product and service offering and industry developments
- Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to take accountability, responsibility, and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurized, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organizational skills.
- Proactive, self-motivated.
- Able to identify, nurture and develop talent.
- Customer oriented.
- Ability to meet deadlines timeously
Education and Experience
Qualifications
- 3-5 years medical scheme industry experience (required)
- Business degree (advantageous)
- RE5 (preferable)
- NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
- Knowledge of MS Office Suite
- Sales experience (advantageous)
- Knowledge of MS Office Suite
- Business degree (advantageous)
- Relevant financial services industry experience is advantageous
Experience
- Relevant financial services industry experience is advantageous.
- Sound health industry experience
- Adviser consulting experience in the financial services industry
- An understanding of financial planning
Requirements
- Valid drivers licence and insured and reliable car
- Smart-phone
- Willingness to travel
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Key Purpose
- This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.
- Within the Digital system area, the iOS developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
- iOS developers support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
- iOS developers in the Digital area must be able to technically support and maintain the deployed applications on dev, test and production environments.
Areas of responsibility may include but not limited to
Senior iOS developers must have a competent understanding of:
- The system development life cycle and can explain the developer’s role in each stage
- The defined system development tools, processes and workflows
- The distinction between business, functional and non-functional requirements and how to implement them
- The importance of delivering high quality source code and how to achieve it
- The technologies used and the systems components structure
- The domain and business terminologies and link them back to system implementations
Senior iOS developers should be able to demonstrate that they can:
- Develop, test, and maintain the deployed application software with high quality
- Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
- Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
- Perform accurate development estimation
- Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
- Research new techniques, tools, and best practices and share that knowledge with the team and community
- Maintain high standards
- Analytical and problem solving skills
- Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
- Excellent written and verbal communication skills
- Can help with quality assurance and provide comments
- Within 6 months of being in the position, a senior iOS developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.
Personal Attributes and Skills
Behavioral Skills
- Excellent written and oral communication skills (English)
- Ability to work in a self-driven, complex environment with multiple and changing priorities
- Ability to focus on deadlines and deliverables
- Ability to think abstractly
- Ability and desire to quickly learn new technologies
- Clean code thinking
Technical Skills
- Project Management
- Business Writing Skills
- Presentation and Facilitation Skills
- Process Mapping
- Software testing pack design, functional testing
Responsibilities
- Maintain and extend existing development activities
- Work with customers to determine project requirements
- Design software to fulfil customer requirements
- Develop software from requirements and specifications
- Find and repair software defects; unit testing, UI automation testing
- Stay current with Apple and iOS standards and guidelines
- Documenting development work done
Education and Experience
Minimum
- Informatics degree or Diploma
- 4+ years’ experience developing iOS applications
Advantageous
- 2+ years’ user interface analyst experience
- Software Engineering related degree/qualification
- Honours degree
- Business experience and product knowledge
- Experience in Objective-C is beneficial
Methodologies
- Waterfall and Agile
- Knowledge of OO design principles and development patterns
Tools
- SoapUI (SOAP) / REST client (JSON)
- XCode
- Atlassian tool suite (Jira, Confluence)
Technologies
- iOS
- UML
- XML, JSON
- SOAP and REST Web Service Development
Other
- Software architecture
- JAD sessions
- Data modelling techniques
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Key Purpose
- Application Support Analysts provide application maintenance and support to organizations and companies to minimize service disruption and facilitate operations.
- They investigate problems with software applications, diagnose root causes, and work on fixing them. Their job entails the development and integration of various code fixes that can be reused by any staff involved in a similar function.
- Application Support Analysts are also responsible for identifying known errors and problem trends and for finding permanent solutions. They frequently help with training of new staff and provide expert advice and support to departments across the organization. They are also tasked with defining application support standards and processes and writing the related documentation.
Areas of responsibility may include but are not limited to
- Provide support to business users and investigate data discrepancies and application errors and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
- Primarily responsible for accurate problem identification, system fixes, and resolution.
- Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
- Conduct issue resolution, root cause analysis and remediation.
- Working closely with cross functional teams across the organization.
- Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management.
- Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources.
Personal attributes and skills
- Time Management
- Telephone etiquette
- Communication
- Listening
- Conflict handling
- Soft-skills
- Report writing
- Technical skills
Education and Experience
Education:
- Matric (Essential)
- IT/Software qualification (Essential)
Minimum Experience:
- 1-2 years’ experience as a Support Analyst (Essential)
- SQL knowledge with at least 1 year experience (Essential)
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Job Description
- Accountability and leadership of a High Performing Sales Teams. Campaign and Leads Management, ensuring that campaigns and leads are correctly allocated and processed to drive sales/growth. Focusing on continuous team leader upskillings and development in order to create a highly motivated and engaged workforce. Supporting the overall growth and performance of the area aligned to the strategic objectives of the business unit.
Key Outputs
- Pioneering projects in line with the strategic vision of the business unit
- Leading / coaching a team of seasoned team leaders to improve staff wellbeing, performance and operational losses
- Recruitment – Responsible for area headcount, retention and attrition.
- Achievement of sales and stretched targets.
- Campaign and Leads Management, ensuring that campaigns and leads are correctly allocated and processed in conjunction with the Campaign and Sales manager and technical team.
- Ongoing liaison and relationship building with various divisions within the organization.
- MIS Reporting - creating and maintaining business reports
- Business processes and operational improvement
- Promote a positive and proactive approach and adherence to compliance and risk
- Ability to effectively manage change within the environment.
Personal attributes and skills
The successful candidate will be expected to perform on, but not be limited to the following competencies:
- Ability to lead, inspire and coach a telesales team.
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Able to identify, nurture and develop talent.
- Ability to meet deadlines timeously
Qualification & Experience
- Matric (Grade 12)
- 2 - 4 years sales management experience in a target drive in/outbound sales call center.
- Banking Industry experience
- Computer skills: Microsoft word; Excel; Email.
- Completed NQF Level 5 Qualification
- Must have Key Individual (KI)
- Tertiary Education (advantageous)
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Key Purpose
- To accurately and efficiently acknolwdge and action all End-User interactions within agreed Service Levels and maintaining the required levels of Customer Satisfaction.
Areas of responsibility may include but not limited to
- Acknowledgement of all incoming Contact Channel Incidents and Requests in line with contracted SLAs.
- Accurate logging of all incoming Contacts in the mandated Service Desk Management Tool.
- Initial Classification and Prioritisation of each Contact against the agreed Severity Matrix and utilizing the correct Contact Categorization.
- Perform initial Analysis, Investigation and Diagnosis of the Incidents / Requests.
- Attempt First Call Resolution on all Contacts deemed First Line Resolvable.
- Execute Functional Referral (assignment) of all Contacts not Resolved at First Line to the correct Servicing Team for action.
- Monitor resolution progress, provides updates on Contacts when requested and executes Hierarchical Escalation on Contacts if they are urgent or have breached contracted SLA.
- Monitor and manage all Group Nodes to prevent SLA breaches and ensures all New, In Progress or returned tickets are actioned correctly and within SLA.
- Provide appropriate input to the Knowledge Base.
- Ensure each Contact is logged with a valid reference number and that all communication is managed from within the mandated Service Desk Management tool.
- Acknowledge any Complaint and attempts to provide a Resolution at First Line. Should First Line not be possible, executes Hierarchical Escalation to ensure the Complaint is Resolved.
- (Note: This position is shift based).
Personal Attributes and Skills
- Attention to detail.
- Ability to translate the Customer’s experience and symptoms into meaningful information that aids resolution activities.
- Ability to understand impact and urgency in order to assign relevant priorities.
- Strong verbal and written communication skills.
- Strong technical competencies.
- Able to work in a highly pressurized environment with high volumes.
- Takes initiative and works under own direction. Takes ownership and responsibility for work and sees it through to resolution
Education and Experience
- Matric
- A+, N+, MCSE
- Diploma in Information Technology*
- Previous IT Service Desk / Helpdesk Experience
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Key Purpose
- Work closely with a passionate development team to design, develop and maintain Java based solutions for a dynamic, multi-national company that sets the benchmark in its industry.
- Must be a team player and have the ability to work with both vertical and horizontal colleagues both in a formal and informal setting.
Areas of responsibility may include but not limited to
- Develop, test, and maintain high quality application software.
- Analyse, maintain and enhance existing application and troubleshoot issues.
- Assist with the production of technical specifications and designs.
- Promote new technologies and share knowledge within the team.
- Recommend improvements to development processes, contribute to implementation plans, and assist in rollout.
- Adhere to coding standards and know best practices
- Perform code reviews
Personal Attributes and Skills
- Passionate about technology and development
- Results oriented with the ability to work under pressure and cope with multiple concurrent projects with changing priorities and deadlines
- Strong analytical and problem solving skills
- Ability to deal with complexity and migrate between detailed and high level requirements
- Self-starter who takes ownership and accountability, and is able to work with minimal supervision
- Excellent written and verbal communication skill
Education and Experience
Education:
- Matric/Grade 12 and formal Java qualifications
- IT related Degree or Diploma (BSc/BTech or similar).
Experience:
- 5 years Java systems development experience.
- Experience in Presentation layer development (HTML5, CSS, JSP, TypeScript / JavaScript, Spring MVC, Angular 1 & 2)
- Solid understanding of Java 1.6 and later
- SDLC
- Experience in application frameworks (Spring Framework)
- Unit testing and mocking frameworks.
- Integration experience
- Spring Framework 3.0 or later, Angular2
- Weblogic 10 & 12
- Maven
- Hibernate/JPA experience
- JMS, Tibco EMS experience.
- Oracle and PL/SQL knowledge.
Optional:
- ElasticSearch or SOLR experience
- Experience with Business Rules Management Frameworks.
- Experience using formal modelling languages (UML, ArchiMate etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
- Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development
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Key Purpose
- Understand, analyse and optimize sales and distribution strategies across Discovery Health and Vitality using industry knowledge, analytical expertise and strategic insights.
The candidate will be required to:
- Develop new business strategy and analysis to lead distribution strategies,
- Storyboard and communicate complex information in a coherent, succinct manner; and
- Transform unstructured data into strategic insights to inform key business decisions
Areas of responsibility may include but not limited to
- Sales and distribution leadership:
- Responsible for strategic insights, ideas, and solutions to address sales and distribution priorities within Discovery Health and Vitality
- Responsible for the successful product positioning and roll-out of Discovery Health and Vitality’s annual enhancements and product launches
- Contribute to research and development through a deep understanding of the competitor space and market dynamics.
- Produce white papers and thought leadership to elevate the Discovery Health and Vitality brands.
- Broker Leadership:
- Engage with distribution channels and brokers as a key decision maker to complex problems faced by Discovery Health and Vitality.
- Position newly launched Health and Vitality products via nationwide webinars and roadshows to brokers
- Develop strong relationships with brokers as the key voice on distribution sentiment and product delivery.
- Market expertise:
- Detailed analysis, technical modelling and desktop research covering company performance, product utilisation, sales trends and competitor landscape to guide the business on future growth opportunities.
Competencies
- Self-starter with a strong drive for excellence
- Management and leadership skills
- Strategic thinker
- Exceptional analytical skills
- Strong communication skills, with competencies of storyboarding, presentation preparation and data visualisation
Qualifications / Experience
- Qualified actuary, with a minimum of three years’ work experience.
- Or 1 -2 exams away from qualifying with more than 3 years' work experience
- Management consulting experience is advantageous.
Method of Application
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