Active Jobs at Discovery Limited

Key Purpose

• The processing of new and existing business quotations.

Areas of responsibility may include but not limited to

• Liaise with internal client’s such as Servicing Consultants, Group risk Franchises, Administration and Management.
• Analyzing the risk and the profitability of each scheme.
• Monitoring the profitability of existing business - this is done during the revision process.
• Analyzing the claims experience and making suggestions to the Pricing Manager regarding Group Risk Terms.
• Knowledge of all the risk factors such as occupation and industry, admin and profit factors and their interdependency.
• Knowledge of all the Retirement (Provident & Pension Funds).
• Knowledge of components of Umbrella business Inclusive, Admin Cost, Exclusive
• Preparation and distribution of quote documents Group Risk and or Umbrella.
• Illustration of the value proposition of Discovery’s benefit enhancements.
• Analyzing of raw data

Personal Attributes

• Highly analytical
• Delivering Results and Meeting Customer Expectations
• Planning & Organizing
• Speed and accuracy
• Competent and reliable
• Willingness to learn and give ideas
• Good communication skills
• Candidate needs to be a Self-Starter
• Deadline Driven
• Service orientated

Education and Experience

• Matric Mathematics (essential)
• Maths or Actuarial degree would be advantageous but not essential.
• Experience in data analysis recommended.
• Computer literate: Microsoft Office: Word, Excel and Outlook.
• Keen knowledge of the insurance industry. Trends, new developments and other underwriter’s objectives (Advantageous).
• A sound mathematical knowledge is essential.
• Statistical knowledge advantageous.
• A qualification in the insurance industry advantageous.
• Must have passed a major Mathematics or Statistics course at first year level at Tertiary.
• 3 - 5 years Risk Pricing experience within the Insurance Industry.

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Key purpose

• Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

Key Outputs

• The successful applicant will be responsible for but not limited to the following broad job functions:
• Conduct outbound and inbound telephonic Conservation to existing Discovery client’s, who have requested cancelation of their Discovery policies with the goal of convincing clients to retain their policies with Discovery.
• Ensure that all FAIS requirements (FNA,ROA and Statutory notices) are completed during conservation calls.
• Ensure that monthly conservation targets are met.
• Proactively determine the client‘s needs and have the ability to re-sell product to members.
• Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients
• Ensuring that customers concerns are addressed and resolved by the relevant areas
• Keep accurate statistics on all calls, contacts and clients spoken to and the report findings to management
• Ensure that all administrative changes are done timeously, followed through on and monitored

Personal attributes and skills

• Have sales ability and be persuasive
• Be friendly, sincere ,confident ,courteous and positive
• Be self-managed
• Have excellent administration skills and be extremely organized
• Have the ability to deal with change
• Be able to maintain confidentiality
• Have excellent telephone skills
• Have excellent verbal and written communication skills
• Be self-motivated and pro-active
• Be able to prioritize , work under pressure and manage deadlines
• Be a team player
• Be resilient
• Be service orientated and customer focused
• Be results driven

Qualification & Experience

• Matric
• At least 2-3 years’ experience in a Life, Health or short term Assurance sales position and/ or
• Outbound Telesales environment (Essential)
• 2-3 year Conservation experience or telesales experience
• Excellent English and Afrikaans spoken would be beneficial
• FAIS accreditation – NQF 4 or 5 FAIS credits (Required)
• Regulatory exams (Required)
• Good Excel and Word skills

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Key Purpose

• The primary focus of the role is to assist and add value to technical projects within the Growth & Strategy and Sales Analytics teams at Discovery Connect. Both teams are invested in integrating data science into a dynamic sales / marketing environment to provide business insights for future growth. The successful applicant will be involved in all stages of model development, from a critical analysis, understanding to the modelling and communication of results to stakeholders. This also includes data extraction, analyses, modelling and BI reporting.

Areas of responsibility may include but not limited to

• Provide analysis and insight into various business issues – this will involve all steps from assisting to identify issues, problem solve solutions and subsequently develop the models to address these issues and finally communicate the solutions to stakeholders.
• Measuring the expected financial impact of a number of key decisions and communicating results with senior management to aid in the decision-making process.
• Liaising with key stakeholders in the relevant teams as the model and processes are implemented.
• Additional ad-hoc technical investigations and reports as required by senior management.
• Perform analyses, provide insights, and build predictive models that will assist with sales, distribution, and general marketing analytics.
• Expand the suite of automated analytical/KPI reports used by clients of the Discovery Connect team (relating to lead volumes, call centre metrics, campaign performance etc.).
• Be an enabler of performance marketing, i.e. perform analyses, provide insights, and build predictive models that will assist with:
• Client segmentation and ideal client identification.
• Development and implementation of targeted marketing strategies.
• Optimisation of call centre operations.
• Digital marketing optimisation.
• Source and provide customised data to the business.
• Improve processes and databases where opportunities arise.
• Interpret and disseminate information via reports and publications.

Personal attributes and skills

• Strong analytical and statistical modelling/machine learning skills.
• Skill in producing BI reports and working with BI software tools (big advantage).
• Above average ability to work with, analyse and report on data.
• Ability to source data from both structured and unstructured sources.
• Good communication skills and ability to build relationships with key stakeholders.
• Ability to work under pressure and in conditions of change.
• A team player who can work alone when required and without supervision.
• Ability to multi-task and to manage workload.
• Organized
• High level of attention to detail.
• Resilience, enthusiasm, energy and drive.
• Positive, can-do attitude.
• Ethical and able to maintain confidentiality and manage boundaries.
• Aligned to Discovery values and core purpose .

Technical Skills and Knowledge

Essential:

• Knowledge of statistical packages (R, SAS, SPSS, Python etc.)
• Knowledge of BI reporting tools (Power BI, Tableau, QlikView)
• Experience in statistical and machine learning modelling techniques
• High level of computer literacy (advanced MS Offering including Excel, PPT and SQL)

Advantageous:

• Exposure to IFRS 17 Standard
• Knowledge of the Life Insurance market
• Prophet modelling experience

Education and Experience

Essential:

• Matric with mathematics
• Bachelor’s / Honours degree in Actuarial Science or Mathematical Statistics from an accredited institution

Advantageous:

• At least 1 years of working experience as an Actuarial Analyst / Data Analyst, Quantitative Analyst or Data Scientist
• At least 1 years experience in a Valuations, SAM or IFRS 17 technical role within the Life Insurance industry
• Strong progress made in Actuarial exams

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Key Purpose

• To ensure that scripts are captured accurately and timeously, and that patients are counselled and that the appropriate generic switching is done for patients to receive their medication on time and in full in accordance with Good Pharmacy Practice. These functions will be performed under the supervision of a pharmacist.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• Accurate capturing of scripts with appropriate generic switching as per the relevant SOP’s, GPP and scheme rules
• Counselling of patients with each new script under the supervision of a pharmacist.
• Ensure todays work is done today, that all silo’s and st42’s are up to date.
• Assist with status 10, 12 and authorizations.
• Assist with the call center when needed
• Achievement of department metrics as set out and agreed.
• Updating patient profiles and templates as necessary.
• Assisting with incoming queries from customers and patients.
• Adhere to all pharmacy SOP’s.
• Adhere to all GPP requirements.
• Assisting with stock takes and cycle counts.
• Assisting with pre-packing as required.
• Assisting with picking and packing as required.
• Attending meetings / team builds/training onsite/offsite from time to time.
• Adhoc assistance to the Administration Pharmacist.

Personal Attributes and Skills 

• Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers.
• Integrity and Trust – can present the unvarnished truth in an appropriate and helpful manner.
• Compassion – is available and ready to help.
• Action Orientated – is action oriented and full of energy for the things he/she sees as challenging.
• Planning – sets objectives and goals.
• Learning on the fly – learns quickly when facing new problems.
• Strong attention to detail
• Good interpersonal skills
• Excellent written and verbal skills
• Stress tolerance
• Time management skills

Education and Experience

• Post Basic Pharmacist Assistant
• Registered with Pharmacy council.
• 3 - 5 years Post basic pharmacy experience
• Courrier Pharmacy experience or Retail Pharmacy experience
• Self-motivated
• Need to understand the workload and volumes to assist in different areas where needed.
• Section 21 and Flexgen experience (advantageous)

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Key Purpose 

• ​​Increase the sales of the product range through building relationships, superior client service and technical knowledge.​​ 

Areas of responsibility may include but not limited to:

• Partner with Business Consultant to grow new business portfolio
• Support advisers with Flexicare and Healthy Company uploads - managing data and upload process end to end
• Empower and educate advisers on the new business process, online application, underwriting process
• New business implementation : Planning and execution in partnership with BC
• Support on on-site implementations and activations
• Conduct member, employer and adviser training throughout the year
• Relationship building at various levels within the intermediary business, including administration, lower and senior management
• Pipeline reporting and proactive pipeline management

Competencies 

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience 

• Matric 
• Experience with working with Broker Consultants.
• Knowledge of MS Office (Excel, Word, Power Point) 
• NQF 5/120 Credits
• RE5
• Sound medical scheme knowledge
• Previous CRM experience

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• The system specialist will assume a support role in developing and implementing automation strategies and other efficiencies using the current and future financial

Key Responsibilities

• Optimise existing financial processes by identifying opportunities to integrate Sage and the Business source systems
• Support internal business users currently on the Sage system in drawing up relevant business requirements.
• Liaising with the external Sage partner relationship for ongoing Sage support and project engagements.
• Schedule regular meetings between the Sage system support team, Finance and the Sage Business partner to ensure resolution of open issues and updates on project statuses.
• Identifying and formalizing a Sage training plan and provide user updates on enhancements implemented.
• Providing on going day to day support to all business users.
• Assist with Co-ordinating all system upgrade implementations with IT; Sage and the business partner.
• Assist with reviewing the existing business continuity plan for the Sage application and identify and implement any updates required.
• Liaise with auditors and assist with finance system related audits
• To assist with any other Sage or related Finance system queries or support

Qualifications and Experience

• IT Related degree or certification or minimum 3 years’ relevant work experience
• Extensive knowledge and experience working on the SageX3 application as a business system administrator  

Skills And Competencies

• Ability to operate independently and under pressure,
• Ability to perform multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness
• Strong understanding of  contract terms and risk mitigation
• Ability to communicate (orally and in writing) and be responsive to internal customer requirements
• Decisive and driven by deadlines, bias for action
• Willingness to challenge ideas and provide suggestions which are in the best interests of the company
• Ability to work collaboratively with internal customers and other external professionals
• Sound interpersonal skills involving interfacing, coordinating and negotiating with internal customers and suppliers

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Key Purpose

• To investigate and validate non-motor claims to determine validity based on the Discovery Insure contract.

Areas of responsibility may include but not limited to

• Motor and Non-Motor validation within predetermined mandates.
• Accurate compiling of reports with findings and recommendations for line management to make an informed decision
• Quantify Non- Motor losses accurately and facilitate the process between the broker and/or client.
• Attending weekly claims forum meetings.
• Liaise with Service Providers and provide back office support to claims consultants.

Personal Attributes and Skills

• Analytical
• Negotiation
• Conflict handling
• Communication (written and verbal)
• MS office           
• Investigation and interviewing

Education and Experience

• Matric (Essential)
• Minimum of 3 years’ motor and/or non-motor short term insurance experience (Essential)
• Minimum of 1 year claims motor and/or non-motor short term insurance investigation experience outside of Discovery Insure (Essential)
• Degree (advantageous)
• Successfully completed or currently busy with the Insure in-house Assessor Development programme (Essential)