Active Jobs at FNB South Africa

Job Description
Hello Future Internal Communications Lead

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Retail Marketing, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Summary of the role:

• Managing and coordinating communication efforts within the personal segment
• Managing the dissemination of marketing campaigns into the internal system before external launch in an engaging and exciting way
• Support for CVP, product , sales messaging
• Marketing function comms

Key Responsibilities:
CEO Office Communications and Events:

• Manage and coordinate all internal communications related to the CEO's office, including emails, memos, announcements, and newsletters.
• Assist in preparing speeches, presentations, and other communication materials for the CEO.
• Organize and oversee internal events, town halls, and meetings involving the CEO, ensuring effective communication and engagement with staff.

Internal Staff Engagement Campaigns:

• Develop and implement internal staff engagement campaigns to foster a positive and inclusive work environment.
• Create engaging content, such as newsletters, intranet articles, and videos, to promote internal initiatives, achievements, and employee recognition.
• Collaborate with various departments to gather information and ensure consistent messaging and branding in all internal communications.

Socializing Marketing Campaigns into the Internal System:

• Work closely with the marketing team to understand upcoming marketing campaigns and their objectives.
• Coordinate with relevant stakeholders to gather necessary information and assets for internal communication purposes.
• Strategically plan and execute the dissemination of marketing campaign information within the internal system, ensuring employees are well-informed before external launch.

Personal Segment Marketing Team Communication

• Head of Marketing comms plans
• Monthly marketing round up
• Quarterly Marketing newsletter
• CVP/ Product / Service messaging inputs
• crafting compelling and persuasive benefit messaging that effectively communicates the value of the product to customers.
• Help translate technical features into customer-centric language, highlighting the specific benefits and outcomes with a customer- centric lens
• Feedback and Iteration: As the product marketing  teams develop CVPs provide valuable feedback and suggestions for improvement; review and refine the messaging to ensure it effectively communicates the product's value proposition and resonates with the intended audience.
• Developing key messages, selling points for structured guided sales conversations that address specific challenges and position products / services as solutions (working closely with channel enablement team)
• Volunteering / CSI & innovation

go to method of application »

Job Description

• Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy.
• Strategically and operationally manage and grow a portfolio of high revenue generating clients
• Hello Future Relationship Manager (Islamic Banking)
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Sales Gqeberha (Eastern Cape) – Islamic Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Fulfil the role of an Islamic Banking Specialist for Retail, Commercial and Corporate
• Provide leads and hunting for new to bank customers into FNB Islamic Banking to front-line sales
• Cross-sell on Islamic Product offerings to maximise profits and ROE
• Manage and maintain stakeholder relationships and collaboration
• Manage the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction

You will be an ideal candidate if you:

• Are FAIS compliant
• Have a minimum of a relevant Business Degree
• Have an RE5 certificate
• Have 5 – 6 years’ Relationship Management experience within the banking/financial services industry
• Are not an unrehabilitated insolvent

You will have access to: 

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are: 

• Solution and sales driven
• Client-centric
• Attentive to detail
• Strong communicator

go to method of application »

Job Description
Hello Future Data Scientist III

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.

Are you someone who can:

• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customized solutions which result in more efficient outcomes.
• Provide input into localisation of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Create delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Analyse available data to identify information commercialisation opportunities that have not been explored to address business needs and revenue options.
• Productionize analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilise as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the business overall analytical needs and opportunities.
• Serve as SME for analytics applying own understanding of the operations of the business product or service.
• Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Apply own understanding of statistical techniques to determine approach to provide input required for decisions and design or evaluation of experiments.
• Apply technical concetps such as (Multivariable Calculus, Linear Algebra etc.) concepts to improve predictive performance or algorithm optimisation in data defined products.
• Implement Machine learning mathematical algorithms and automation techniques using open-source programming languages such as SAS or Python libraries.
• Utilise advanced Predictive modelling techniques to hold insight into outcomes and future events thatmconfront key assumptions.
• Utilise data to model complex abstractions in machine learning research to enable deep learning.
• Utilise pattern recognition technology to recognizes patterns in data and the criteria for use interchangeably with machine learning technology.
• Build and program own statistical model in statistical software for application development to productionize the model into a software application conducted by software developers.
• Conduct Text analytics to examine unstructured data to glean key business insights.
• Understand principles of Data Wrangling to identify and recommend corrective actions for imperfections in data quality.
• Participate in enterprise-wide high level problem resolution by interacting with relevant engineers and product managers, utilising appropriate methods and decide when approximations make sense.
• Conduct data visualisation to present data, findings and techniques to audiences, both technical and nontechnical in a pictorial or graphical format so it can be easily analyzed utilising principles of visually encoding data and communicating information.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models.
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetization opportunities and monitoring implementation of business decisions to recommend enhancements utilizing statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and prepare relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.

You will be an ideal candidate if you: 

Minimum Qualification: 

• B Degree Mathematics, Statistics,

Experience: 

• 5+ years’ experience as a Data Scientist.

You will have access to: 

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

go to method of application »

Job Description

• Hello Future DevOps Engineer
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

• To lead the automation of processes between software development and IT teams to enable continuous delivery through designing, developing, testing, and releasing software frequently, faster, and more reliably in an agile environment.
• To enable the continuous delivery of designing, developing, testing, and releasing software frequently, faster and more reliably using Lean Thinking. To ensure continuous improvement and collaboration between development, testing and operations teams.

You will be responsible for:

• Translate strategies into actionable goals and execute relevant projects /initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement best practice to achieve good customer outcomes.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Design and deliver customer service solutions, systems and interactions aligned to development operations principles and best practice.
• Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes. Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Provide thought leadership and expertise.
• Participates in planned activities that are appropriate for own development.
• Ensure integrated view and reporting of relevant business information.
• Develop IT solutions to meet business requirements and translate technical requirements into test cases, test scenarios and scripts. Execute, and document test plans.
• Evaluate new application packages and tools and perform research on best practices.
• Integrate solutions with other applications and platforms outside the framework.
• Execute testing efforts across the life cycle.
• Maintain new and existing object reference files.
• Perform script maintenance and updates due to changes in requirements or implementations.
• Set up and maintain the test environments for both manual and automated testing.
• Deploy new modules, upgrades and fixes to the production environment and build automated deployments.
• Perform moderate to complex tasks in support of one or more IT projects that require a singular area of expertise, in multiple technical environments within a specific business area.
• Address issues identified by end users, create patches when necessary, and work through the backlog of customer-reported defects.
• Troubleshoot existing information systems and production issues to identify errors or deficiencies and develop solutions.
• Conduct gap analysis, identify feasible alternative solutions, and assist in the scope of modifications.
• Review modules for quality assurance and assist in defining DevOps and quality guidelines and standards.
• Facilitate automated testing and automate deploys such as provisioning, application releases and installations.
• Automate feedback by creating alerts through infrastructure, application and database monitoring
• Create tight feedback loops to ensure issues and optimizations are communicated timeously.
• Ensure open communication to minimize downtime and resolve issues faster, fix incidents, and unblock the release pipeline faster.
• Monitor and evaluate all customer touch points to ensure the effectiveness of development operations principles.

What you will need:

• 5+ years' experience in a similar role

We can be a match if you can: 

• Strong communication and interpersonal skills.
• Able to work under pressure
• Good stakeholder engagement

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

go to method of application »

Job Description

• Hello Future Scrum Master  
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Are you someone who can: 

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
• Resolve challenges and act autonomously in creating resolution within the Agile space
• Enable cross-functional development teams to deliver quality software as effectively as possible whilst upholding the values, principles and practices of scrum methodology and the agile manifesto both personally and within the team
• Work with both Kanban and Scrum simultaneously depending on the team 
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Participate in planned activities that are appropriate for own and employee development
• Help the Development Teams understand the need for clear and concise Product Backlog items
• Asses and evaluate of the current Agile environment within allocated Development Teams
• Coach the development teams in self-organization and cross-functionality
• Review and report on the performance of the teams
• Implement customer service solutions demonstrating the shared values
• Deliver internal and external customer service excellence through adherence to quality service standards
• Ensure that scrum is understood and enacted

You will be an ideal candidate if you: 

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - 
• Experience - 5 to 8 years Scrum Master Experience
• Additional Knowledge - SME in relevant function/field

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can:  

• Coach the development teams in self-organization and cross-functionality
• Review and report on the performance of the teams
• Implement customer service solutions demonstrating the shared values
• Deliver internal and external customer service excellence through adherence to quality service standards
• Ensure that scrum is understood and enacted.

go to method of application »

Job Description

• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen. 
• As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.

Tech Stack:

• MySQL
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT
   

go to method of application »

Job Description

• To provide support to the CFO in various aspects including: finance leadership, instilling best practice and enhancing business profitability through provision of information and insight in key strategic meetings
• Hello Future Senior Financial Manager
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Provide advice and guidance on the content of business performance reports and the causes of variances
• Cultivate and manage technical working relationships with colleagues and finance professionals across the business and group to share insights, experience and best practice
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Manage and monitor risk to ensure that all processes fall within the risk and audit guidelines. Investigate and implement measures to correct audit findings
• Design and implement a control framework to ensure the integrity of operations, financial and accounting practices. Anticipate and apply and policies/procedures to manage and control both financial and non-financial risks to which the business unit(s) might be exposed

You will be an ideal candidate if you can:

• Benchmark business performance internally and externally; deliver benchmark management information to specific needs to allow decision-making that pushes performance boundaries
• Translate business strategy into financial targets and tactical plans, and support execution. Interpret and make effective management decisions using benchmarking, trends, and other planning and forecasting methods; develop and implement improvements to the planning processes
• Analyse, plan and manage costs (including product pricing or supply chain analysis) to support implementation of business strategies
• Apply and monitor governance to ensure that all processes and documentation on model rules and assumptions are aligned with technical committee and costing steerco guidance and methodologies
• Define and implement internal and external financial reporting processes and documentation requirements for both individual entities and groups according to professional financial accounting and reporting standards
• Establish and ensure effective and consistent modelling, planning and forecasting processes across business unit(s) and identify and implement best practices in these processes

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you:

• Have a Bcom Accounting or similar degree with an Honours qualification
• Have a minimum of 5 years Financial Management experience
• Define, develop and maintain policies, procedures, standards and frameworks to efficiently manage practice and provide thought leadership
• Manage end to end finance projects involving a segment, business unit, function or country/region from strategy articulation through to systems / programme design and implementation
• Manage the preparation and assessment of tax returns and issues; provide advice, particularly around technical tax issues that are non-routine and/or complex and interpret and evaluate the implications of new tax legislation and of existing legislation to new business situations
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Actively coach team through providing advice about subject matter, solutions, principles and processes with the aim to improve business performance
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation and achieve efficiencies
   

go to method of application »

Job Description

• Dear Future, Quality Assurance Team Leader
• This role requires you to manage the day to day operations to ensure that processes, business rules and policies are being adhered to across all operations and strive to improve efficiency and conformance to standards and practices

Are you someone who can do the following:

• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Build a strong appreciation of customer needs and ensure team understanding and adherence to service delivery principles; aligning where necessary.
• Assist a team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.
• Constantly align own and team work in response to changes in standards, procedures and processes to deliver on performance objectives and improve quality.
• Contribute to and assist in the continuous improvement of quality assurance management in order to meet changing business requirements.
• Ensure quality of own work, minimise mistakes, coordinate and implement team process improvements and continuously improve on quality and standards.
• Coordinate team's administrative support task execution and provide input to meet required response time, quality and service delivery standards.
• Correctly apply policies, practices, standards, procedures and legislation in the coordination of the delivery of team work outputs.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
• Provide support to team members by finding solutions to problems and providing training where appropriate.

You will be an ideal candidate if you have the following:

• Have Matric
• Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
• 2 years working experience in similar role.
• Personal lines (Short term), Long term and Commercial lines experience required
• Team Leader experience imperative
• Must currently be on FSP representative register.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Strong Administrative, Call Centre and Service acumen
• Process thinking, planning & implementation.

go to method of application »

Job Description

• To administrate claims on service plans, maintenance plans and warranties
• Hello Future Claims Technician,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in MotoVantage you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• The role requires you to administrate claims on service plans, maintenance plans and warranties,

Are you someone who can:

• Administrate and control claims 
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Document and load all repair quotes onto client policy or contract
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Act responsibly with work related resources to contribute to cost containment
• Continuously assess own performance through seeking timely and clear feedback and request training where appropriate
• Identify and utilise opportunities to assess and improve own performance
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Communicate all claims and queries to customers

You will be an ideal candidate if you:

• Have a Red Seal Certificate
• Have a 2 to 3 years’ experience
• Insurance experience advantageous

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment