Quality Assurance Team Leader at FNB South Africa

Job Description

• Dear Future, Quality Assurance Team Leader
• This role requires you to manage the day to day operations to ensure that processes, business rules and policies are being adhered to across all operations and strive to improve efficiency and conformance to standards and practices

Are you someone who can do the following:

• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Build a strong appreciation of customer needs and ensure team understanding and adherence to service delivery principles; aligning where necessary.
• Assist a team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.
• Constantly align own and team work in response to changes in standards, procedures and processes to deliver on performance objectives and improve quality.
• Contribute to and assist in the continuous improvement of quality assurance management in order to meet changing business requirements.
• Ensure quality of own work, minimise mistakes, coordinate and implement team process improvements and continuously improve on quality and standards.
• Coordinate team's administrative support task execution and provide input to meet required response time, quality and service delivery standards.
• Correctly apply policies, practices, standards, procedures and legislation in the coordination of the delivery of team work outputs.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
• Provide support to team members by finding solutions to problems and providing training where appropriate.

You will be an ideal candidate if you have the following:

• Have Matric
• Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
• 2 years working experience in similar role.
• Personal lines (Short term), Long term and Commercial lines experience required
• Team Leader experience imperative
• Must currently be on FSP representative register.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Strong Administrative, Call Centre and Service acumen
• Process thinking, planning & implementation.