Active Jobs at FNB South Africa

Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
• Hello Future Systems Analyst,
•  Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
•  As part of our tech family, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: 

• Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
• Participate in the creation of and fleshing out of business requirements
• Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
• Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided)
• Produce logical, technical, and functional and non-functional specifications from business requirements. and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.
• Conduct feasibility studies and impact analysis to evaluate the viability and potential effects of proposed solutions, ensuring alignment with organizational goals and technical capabilities while identifying risks and mitigating strategies.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

As a #Changeable you will have access to: 

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is

You’ll be an ideal candidate if you: 

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• Have experience with API design & Database design
• Can craft and document detailed technical requirements that bring system visions to life
• Familiarity with Actimize SAM, WLF and RCM/ActOne.
• Knowledge of Actimize tools like RCM Designer and Visual Modeler.
• Experience in data analysis using SQL/Oracle queries.
• Ability to troubleshoot and resolve issues related to system performance, integration and application functionality.
• Ability to assess processes and recommend improvements or optimizations.
• Ability to clearly explain technical details to non-technical users.
• Excellent problem-solving skills.
• Strong collaboration skills.

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Job Description

• We are looking for a Swift Technical Specialist to plan, design and build an Information Technology (IT) infrastructure architecture usually at an enterprise level to meet business requirements
• Plan, design and build onto Swift and IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
• Comply, understand, and implement all steps within Swift and IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture.
• Draft business and technical requirements into requests for proposal documents for Swift and IT Infrastructure Architecture.
• Ensure Swift and IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business.
• Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment.
• Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the marketplace, then translate current and future trends and advise management of benefits and well as risk.
• Manage own development to increase own competencies.
• Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and solutions.
• Drive business profitability in the context of cost management through Information technology solutions.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions by resolving queries fast and effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.

Are you someone who has experience with or who has:

• Swift products and infrastructure.
• Linux skills.
• Server monitoring.
• Application monitoring.
• DevOps skills.
• Containers/Clusters.
• Database support skills.
• Must take responsibility and have a methodical approach to problem analysis.
• Two key traits: Attitude / Self driven & motivated.

Core Behavioral Competencies:

• Applying Expertise & Technology.
• Formulating Strategies & Concepts.
• Adapting & Responding to Change.
• Delivering Results & Meeting Customer Expectations.
• Build and maintain Automation of Collections IT environments.

Minimum Qualifications and Experience

• 2-years plus Swift product and infrastructure experience required
• 3-year Degree/Diploma/National Diploma

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Job Description

• Interpret the IT strategy to establish the strategic direction by engaging with all information technology partners to execute the strategy Plan, direct, and coordinate the development, implementation, deployment and operation of information systems and technology solutions for business needs as well as identify and propose new information technologies and systems to improve business processes and decision making

Hello Future Information Technology Head

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Lead and communicate
• Demonstrated success in implementing technology solutions that drive business value

You will be an ideal candidate if you have: 

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree or relevant certifications are a plus.
• Proven experience in a senior IT leadership role, preferably within the banking or financial services industry.
• Strong understanding of banking operations, regulatory requirements, and security best practices.
• Demonstrated success in managing complex IT projects and leading high-performance teams.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• In-depth knowledge of software development, system architecture, and emerging technologies relevant to digital banking.

Key Responsibilities:

• Strategic Leadership: Develop and implement IT strategies aligned with the overall business objectives to enhance the efficiency, security, and user experience of the banking app.
• Team Management: Lead and mentor a high-performing IT team, fostering a collaborative and innovative work environment. Provide guidance in the areas of software development, infrastructure management, and system integration.
• Technology Roadmap: Define and execute the technology roadmap for the banking app, staying abreast of industry trends, emerging technologies, and regulatory requirements. Ensure the continuous improvement of the platform's capabilities.
• Security and Compliance: Implement robust security measures to safeguard customer data and ensure compliance with relevant regulatory standards. Collaborate with internal teams and external partners to conduct regular security assessments.
• System Architecture: Design and maintain a scalable and resilient IT architecture to support the growing demands of the banking app. Implement best practices for system reliability, performance, and disaster recovery.
• Project Management: Oversee the planning and execution of IT projects, ensuring timely delivery within budget and scope. Coordinate with cross-functional teams to drive successful project outcomes.
• Vendor Management: Collaborate with external vendors and partners to procure necessary technology solutions and services. Manage vendor relationships, contracts, and performance to ensure quality and value for the organization.
• Continuous Improvement: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of IT operations. Implement continuous improvement initiatives to optimize processes and enhance overall system performance.
• Collaboration: Work closely with business stakeholders, including product managers, compliance officers, and customer support teams, to understand their needs and align IT initiatives with business goals.
• Emergency Response: Develop and maintain robust contingency plans for IT-related emergencies, ensuring minimal disruption to banking operations in the event of system failures or security incidents.

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
• Hello Future External Sales and Service Advisor Lead
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

go to method of application »

Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
• Hello Future External Sales and Service Advisor Lead
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

go to method of application »

Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
• Hello Future External Sales and Service Advisor Lead
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

go to method of application »

Job Description

• Hello Future Financial Manager II at FNB Marketing Finance
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• To partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.
• CA(SA) with 2 years post articles experience
• The successful candidate will be a business partner within the marketing space
• The successful candidate will be overseeing finance operations e.g. procurement
• The successful candidate will be responsible for statutory and management reporting

Key Responsibilities: 

• Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
• Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Manage and monitor the applications and effectiveness of the business's financial information systems.
• Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
• Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
• Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
• Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
• Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
• Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

What you will need:

• 3 years post articles experience in a similar role
• CA(SA) – none negotiable

We can be a match if you can: 

• Strong communication and interpersonal skills.
• Able to work under pressure
• Good stakeholder engagement
• Excellent problem-solving skills

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goals
• Hello Future Application Development Manager
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Are you someone who can: 

• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity 
• Partner and collaborate with team members to achieve team success 
• Share information and knowledge that benefits the team 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

You will be an ideal candidate if you have the following: 

• Minimum: Diploma or required certification
• Preferred: Degree and/or relevant certification
• 5+ Years experience, including at least 3 in a lead role with exposure to Commercial Banking Systems especially with regards to Financials and User Information
• Preferred: Banking Industry Experience

Key Responsibilities:  

• Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements  
• Escalate potential budget risks that may lead to increased costs or financial losses   
• Present work proposals on planned activities that will require financial resources  
• Allocate and approves expenditure 
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget 
• Essential to work on getting change failure rate down
• Key to address how we get more frequent Deploys
• Work on improving the Developer experience in the team

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• Assume full responsibility and accountability for the regional strategy and growth activities of the Channel .
• To build sustainable key relationships across all channels, product houses and segments.
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Manage internal clients and grow portfolio through making contact and generating leads.
• Maximise cross sell opportunities and strengthen client relationships.
• Track, control and influence sales activities with the specific aim to achieve previously determined Regional sales targets.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Plan and execute regional campaigns successfully identify, control and escalate potential risks that may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities.
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base Deliver customer experience excellence aligned to Organisational values and service standards.
• Build professional long-term relationships with customers based on trust that builds the brand.
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
• Provide customers with relevant information to keep them informed of products and service options. 
• Ensure full understanding of customer needs to deliver a quality service.
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards.
• Communicate how customer service solution will be implemented and secures buy-in. 
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues.
• Analyse customer feedback to help improve customer service.
• Propose ideas to improve customer service.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. 
• Engage in cross-functional relationships to obtain and to provide work support.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business. 
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map. 
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives.
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management.
• Manage the growth of active customer account base understand competencies and skills required for own and employee's development and performance.
• Identify development needs and select effective solutions to address own and employee development needs.
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.
• Provide on the job coaching and guidance.
• Support and develops talent in line with local legislative requirements.
• Align current and future workforce plans to local legislative requirements and ensures people decisions positively influence the achievement of the business area transformational targets.
• Ensure decisions made enables the achievement of the Employment Equity targets.
• Foster an inclusive environment where all people can thrive and contribute towards the sustainable success of the organisation.
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity.
• Partner and collaborate with team members to achieve team success.
• Share information and knowledge that benefits the team.

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Job Description

• To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification Implement and adhere to Privacy business requirements, legislation and policy.
• Report Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection.
• Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Follow set delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Participate in productionilation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the business's overall analytical needs and opportunities.
• Participate as SME for analytics applying own understanding of the operations of the business product or service.
• Assist in determining the business questions that need be answered and determine appropriate analytics models for utilisation Source and extensive preparation (50%) of relevant data sources for analysis.
• Translate business requirements into tangible models utlising own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimised efficiency and to facilitate strategic decision-making.
• Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Perform against predicted results and deliver according to set processes and procedures.
• Plan and perform regular model updates that capture evolving business complexity in current models Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Grow own understanding of relevant information management processes and methods.
• Grow own understanding of business value of projects, models and processes.
• Identify and escalate potential risks which may lead to increased costs.
• Adhere to standards and procedures to reduce costs Identify process improvements to save costs.
• Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship.
• Interact positively with groups or teams inside and outside of own area Contribute and participate to establish a learning and growth culture where information is actively shared.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

Experience

• 1-3 years experience in a similar role
• Relevant Degree: Mathematics / Statistics / Engineering
• Python
• Machine learning (both theory and applied)
• Strong technical background (SQL, Big Data, SAS Viya, AWS, PySpark, Redshift, Graph/Neo4J, Bitbucket)
• Banking experience a plus
• OCR

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Job Description
Hello Risk Manager I

• Welcome to FNB Loans, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team in FNB Loans Support Operations you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• The Risk Manager conduct comprehensive identification of all key operational risks in allocated Business Unit and provide guidance on mitigation to ensure compliance that align to FirstRand operational risk frameworks and policies

Are you someone who can:

• Control expenditure and identify process improvements to contain and reduce costs
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
• Engage with relevant stakeholders to keep abreast of status of relevant projects.
• Review and challenge information provided by Project Management Office (PMO) to ensure accuracy.
• Report on critical projects status to contribute to delivery against set timelines
• Prepare and maintain risk management documentation and risk reports to ensure achieving the operational risk strategy
• Track and include in monthly report the progress towards achieving the operational risk strategy at defined intervals
• Prepare clear and concise operational risk profile report with focus on key risks, mitigating actions, operational risk themes, trends and emerging risks
• Interpret the strategy and implement active risk reduction by informing and looking at the key risk indicators (KRIs), re-assessing, and ensuring the control environment is perceived relative to risk appetite as well as ensuring changes to reduce, tolerate or mitigate risk are made accordingly
• Create practical and effective delivery plans to execute on the FirstRand operational risk frameworks and policies in business
• Implement operational risk control monitoring plan with focus on monitoring key controls based on key risks, identified operational risk themes, management needs and agreed combined assurance areas of focus
• Provide feedback on results of monitoring activities to enhance operational risk control environment
• Engage with business unit to understand business, drivers, current concerns and future plans to mitigate risk to proactively identify and anticipate risks (including emerging risks)
• Identify, analyse and respond to different types risks including risks associated with critical handovers interdependencies between business
• Conduct analysis to evaluate risk and make recommendations to mitigate risk
• Develop appropriate solutions to identify losses and risk exposures and facilitate the effective implementation thereof
• Ensure business continuity management plans are reviewed and tested and aligned to business continuity strategy
• Work with relevant stakeholders to ensure comprehensive identification of all key operational risks Assist business to identify risks, inherent key business processes, new products, business projects and key outsourced and insourced arrangements and critical third-party service providers
• Identify key processes and ensure all are documented with appropriate controls
• Identify process design flaws and associated operational risks and controls and management initiate appropriate corrective action to mitigate the identified operational risks
• Apply established Risk tools to identify, evaluate, report and monitor risk processes i.e. Key Risk Indicators (KRI's), Risk Scenarios, Risk Appetite, Critical Spreadsheets, Process for Risk and Control
• Identification and Assessment (PRCIA) Assist business with risk assessment process
• Provide guidance on risk mitigation solutions that align to FirstRand operational risk frameworks and policies
• Drive a combined assurance approach to risk assessment by engaging with line management, specialist risk areas and internal audit management on key risks matters in assessing risks
• Ensure comprehensive risk assessments are conducted
• Support business unit in identifying and quantifying the key risks of the entity and the monitoring thereof and approve, coordinate, and monitor the Risk Assessment and Risk Management processes of the business unit
• Approve the design of business risk processes that will ensure that risks are managed properly
• Ensure performance, risk exposures and corrective actions are reported in a format and frequency agreed with franchise risk management and enterprise risk management (ERM)
• Monitor appropriate implementation of corrective actions
• Identify process flaws and risk management issues and initiate corrective action to ensure acceptable risk management standards are maintained within the segment
• Compile, analyse and escalate risk reports through appropriate governance structures and ensure all risk management and loss containment activities are timeously performed as agreed with ERM and business entity management
• Develop, encourage and nurture collaborative relationships across FRG
• Participate in planned activities that are appropriate for own development
• Display and encourage an appreciation of teamwork and inclusivity

You will be an ideal candidate if you:

• Minimum Qualification: Bachelor’s Degree: Risk Management, Finance or Business Management or a related field.
• Completed NQF 7 Qualification
• 3 – 5 years of experience in Risk Management or a related sector
• Strong operational risk, PRCIA process and procedures
• Expertise in risk frameworks, risk scenarios,
• Extensive stakeholder engagement - Manco and Exco
• Ability to thrive in a high-stakes, regulatory-driven environment

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description

• To offer specialist advice across the full trust and tams administration process

Hello Trust Administrator 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen
• As part of our Fiduciary team, you will be surrounded by unique professionals with, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Responsibilities:

• Trust planning experience essential
• Cultivate and manage relationships with client
• Analyse and interpret financial statements advantageous
• knowledge on relevant legislation
• Cultivate and manage objective working relationships with a variety of stakeholders
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
• Knowledge of Estates Administration and how it relates to Trust Administration
• Draft reconciliations and terminations statements

Qualifications:

• 2+ trust administration experience, min a fin /law related degree, studying toward CFP, LLB or similar, self-starter, understanding of TPCA, ITA, etc

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• An experienced professional
• Adaptable and curious
• Able to analyse complex data sets
• Have good accounting skills
• Thrive in collaborative

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• To implement operational policies, procedures and processes for impacted business and / or functional areas to mitigate risk and / or improve operational efficiencies
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customer’s expectations through proactive, innovative and appropriate solutions
• Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Engage with the customers in a professional way as specified in the service standards and ensure customer’s needs and expectations are understood in dealing with People Processes
• Implement and coordinate strategic goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirement through Governance - development, monitor and maintain and ensure compliance in the business
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit
• Drive of operational efficiencies and an ultimate delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis and monitor that workflow achieves operational requirements
• Attending to Operational matters with regards to the business unit projects
• Assume accountability for all operations responsibilities in the team, including all infrastructural, compliance and system requirements
• Monitor Fraud Prevention and Payout of Product under control for business
• Ensure development of operational practices and procedures of the business to coordinate the day-to-day workflow in and out of the business to meet schedule by developing methods to measure department performance

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Job Description

• Work as a Learner in various selected departments to gain work experience and an overall understanding of the financial industry.

Hello Future Trainee Call Centre Agent

• Welcome to FNB, the home of the #changeables. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Act responsibly with work related resources to contribute to cost containment.
• Address customer needs to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Plan and complete activities within area of work to meet set time and quality standards.
• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

You will be an ideal candidate if you: 

• Minimum qualification - Matric    
• 1 + call centre experience
• Good customer service

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles

Hello future Private Clients Advisor

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you: 

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

You will have access to: 

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to be self-driven to achieve your targets and set goals.
• Obsessed with mastery - you know what it takes to become good at what you do and are consistent with self-motivation.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

go to method of application »

Job Description

• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
• As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.

Tech Stack:

• MySQL
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT

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Job Description
Hello future DevOps Engineer,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Are you someone who can:

• Control expenditure and identify process improvements to contain and reduce costs.
• Configure, install, and test relevant system software on mainframe systems and d stribution platforms to support end user requirements.
• Monitor the security and efficiency of the IT infrastructure to continuously improve service delivery.
• Participate in planned activities that are appropriate for own development.
• Compile reports that track progress and guide business to make informed decisions.
• Manages risks in own area of responsibility.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
• Preferred Qualification - Control M/O/R certification
• Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Prior batch scheduling or software equivalent
• Programme/Batch monitoring
• Developer fix application
• Troubleshooting and analysis protocol
• Monitoring and command center knowledge
• Data processing
• Infrastructure knowledge
• Operating systems knowledge
• Redhat Certification

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working.
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

go to method of application »

Job Description

• To provide support in the development and maintenance of sourcing data and loading it into the data warehouse; and under supervision and guidance to support in the development of strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self service insights and reporting.
• Identify and escalate risk as normal part of work.
• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Ensure full understanding of customer needs to deliver a quality service.
• Propose ideas to improve customer service.
• Identify and utilise opportunities to assess and improve own performance.
• Execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress under supervision and guidance.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.
• Provide additional insight into information produced (under supervision and guidance) for clients to ensure a value added service to any information request to enhance business efficiencies.
• Extract data from various sources and convert it into meaningful information (under supervision and guidance) that is stored in a data warehouse that can enhance the effectiveness of business decisions.
• Develop business solution based on source to target mapping and business requirements specifications (BRS)
• Perform unit testing.
• Liaise with BI Manager on issues related to project.
• Investigate new ways to optimise processes.
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements.
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Deliver customer service through adherence to quality service standards.
• Creates solutions to meet customer demands.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Identify and utilise opportunities to assess and improve own performance.
• Contribute to teamwork and inclusivity within own team.Job Description

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Job Description

• To manage non-performing loans within a specific region to maximise recoveries and minimise cost, while providing credit with accurate MIS
• Ensure the reduction of loss to the Bank and increase of revenue through collections and recovery
• Control Manage costs / expenses within approved budget to achieve cost efficiencies by monitoring legal fees payable to attorneys and liquidators
• Establish, align and manage  target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Deliver a sound Debt Recovery Management culture through awareness of campaigns to influence behaviour and drive the importance of compliance.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing market insights and analysis and support business development activities on credit recovery to ensure and develop local partnerships
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Achieve monthly Team targets with specific focus on non-performing loans and recovering of provisions.
• Control the administrative activities relative to the function of deceased and insolvent estates by ensuring  liaison with third parties i.e. Attorneys, Trustees, Executors, Liquidators by the Collectors
• Comply with governance in terms of legislative and audit requirements
• Control the risk grading of customer base, by input of data into Regulatory Credit Recovery reports and models, to ensure minimisation of risk to bank for future business
• Ensure legal action for non-performance by either Executor, surviving spouse or solvent half share owner of properties were done by Collectors
• Counsel surviving spouses to expedite closure of home loan accounts by analysing surviving spouse or executor financial worthiness to manage risk for the bank.
• Control the legal action for non-performance by ensuring either Executor, surviving spouse or solvent half share owner of properties have reacted on the collection process
• Maximise productivity through optimal utilisation of available resources for the Credit Recovery Department and that accurate provisioning in terms of the Recoveries Detail Design and Asset assessments were made.
• Support with the assessment of trends in recovery, security realization and liquidation dividends as a % of the business analyst' portfolio and recommend corrective action to management.
• Manage Information for Credit Recoveries
• Control that the daily reports are reviewed ensuring the business recovery debts are correctly addressed within the Bank's policies, norms and standards

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Job Description

• To analyze and manage work environments and procedures and inspect workplaces for adherence to Occupational Health and Safety Act and International Organisation for Standards requirements to design programs that prevent disease or injury to employees and damage to the environment

Hello, Future Environmental Health and Safety Specialist

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Emergency preparedness
• Internal and external Audits
• DoEL inspections
• EHS Incident management
• Environmental management
• EHS Legal compliance implementation and maintenance
• Risk assessments
• Hygiene Surveys
• EHS Action Tracking
• Vendor management (limited to OHS related matters)
• Construction management oversight and compliance is performed for Campus, ATM, and Smalls projects in the Eastern Cape
• The management and upkeep of the EHS MyBI tool is vitally important part of this role to ensure the correct number of legally required OHS role players are appointed, trained and are conducting inspections for the allocated areas of responsibility.

You will be an ideal candidate if you have: 

• Minimum Qualification – Health and Safety Diploma or Degree
• Experience – 3 – 6 years’ experience in a similar environment
• Must have ISO 14001 
• Auditors

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
• Flexible work

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To direct and coordinate projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure project objectives are met.
• To manage resources throughout the different project lifecycle stages and manage project prioritisation on departmental and divisional level.

Hello Future Project Manager 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Maintain and build relationships for purposes of expectation management and project reporting
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
• Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement

You will be an ideal candidate if you: 

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Project management accreditation or certification
• CAPM, PRINCE 2
• Experience - 2 to 3 years relevant experience in a project environment

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can:  

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
• Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements