First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
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To implement operational policies, procedures and processes for impacted business and / or functional areas to mitigate risk and / or improve operational efficiencies
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customer’s expectations through proactive, innovative and appropriate solutions
Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
Engage with the customers in a professional way as specified in the service standards and ensure customer’s needs and expectations are understood in dealing with People Processes
Implement and coordinate strategic goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
Comply with governance in terms of legislative and audit requirement through Governance - development, monitor and maintain and ensure compliance in the business
Identify report and mitigate operational risk at a product, process and/or channel level within a business unit
Drive of operational efficiencies and an ultimate delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis and monitor that workflow achieves operational requirements
Attending to Operational matters with regards to the business unit projects
Assume accountability for all operations responsibilities in the team, including all infrastructural, compliance and system requirements
Monitor Fraud Prevention and Payout of Product under control for business
Ensure development of operational practices and procedures of the business to coordinate the day-to-day workflow in and out of the business to meet schedule by developing methods to measure department performance
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