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  • Posted: Nov 5, 2024
    Deadline: Not specified
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  • Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...
    Read more about this company

     

    Assistant Internal Audit Manager (Durban)

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Computer literacy.
    • Completed Degree, majoring in Auditing.
    • Valid driver’s license, own transport and flexibility to travel.
    • 1 - 2 years’ experience in leading and managing teams.
    • 3 - 4 years’ Accounting/Internal Audit experience.
    • Registered with an affiliated body (IIASA/ISACA).

    A Bonus To Have:

    • 2-3 years’ Administrative experience.

    What You’ll Do For The Brand:

    • Financial Metrics/Operational Duties:

    Auditing:

    • Review completed Internal Control Frameworks to ensure high quality, accurate and efficient audits.
    • Complete risk assessment and rating of risk.
    • Lead and manage audit assignments and team time/resources.
    • Review documented outcomes from test of controls and relevant findings.
    • Assess the effectiveness of controls and rate the residual risk accordingly.
    • Identify gaps in process and related controls.
    • Formulate recommendations, improvement areas where necessary.
    • Address review queries timeously and accurately.
    • Complete audit tasks and projects as allocated by the Managers within the set timeframes and deadlines.
    • Apply sampling on the methodology and consult with the Manager when necessary/in doubt.
    • Extrapolate errors identified in testing against the population as and when needed.
    • Take ownership and accountability for allocated internal audits.
    • Thoroughly and timely review findings and other investigative leads that potentially identify suspicious activity.
    • Ensure that auditable transactions, processes, activities, and control systems are compliant with legislation, business policies, and procedures.
    • Collaborate with team members across multiple divisions and departments.
    • Submit a daily report detailing aspects of work completed and progress of the Junior/Senior Internal Auditor’s.
    • Prepare related internal audit reporting for the audit area or related audit project.
    • Address Senior Internal Audit Manager queries on the internal audit report timeously.
    • Attend to adhoc tasks and projects as allocated from time to time by the Manager.

    Reviewing and Reporting:

    • Review the Internal Control Frameworks, audit findings and audit work of the Junior/Senior Internal Auditor.
    • Assist and review application of sampling with the Junior/Senior Internal Auditor.
    • Prepare related reporting for the audit area or related audit project.
    • Address Senior and Group Internal Audit Manager queries on the report timeously.
    • Direct, guide, supervise and train the Junior/Senior Internal Auditor.
    • Identify gaps or opportunities for improvement with audit policies, procedures, and processes.
    • Develop risk mitigation strategies including applicable internal controls.
    • Thoroughly and timely reviews reports and other investigative leads that potentially identify suspicious activity.
    • Lead teams to monitor, investigate and advise concerned parties by establishing clear accountabilities, roles, and responsibilities to manage the internal audit process.
    • Oversee and implement an ongoing training program for other team members.
    • Investigate any possible fraud and conclude accordingly.
    • Remain up to date with procedure updates and related laws, regulations related to the overall group.
    • Assist with operational procedure enhancement across the business processes.
    • Execute effective sampling methods and extrapolation of findings

    Skills:

    • Analytical mindset and possess leadership qualities.
    • Good communication and people management skills.
    • Able to manage multiple engagements and deadlines.
    • Strong drive to excel professionally and ability to guide and motivate team members.
    • Strong written and verbal command of English.
    • Establish, maintain and strengthen internal and external relationships.

    People:

    • Identify training as and when needed for Junior/Senior Internal Auditors.
    • Promotion of a healthy and fair work environment.
    • Adhere to the principles of an ethical, honest, transparent, fair work environment.
    • Performance must be tracked by yourself, and the onus is placed on you to set-up performance review meetings with Manager.
    • Conduct performance reviews of Junior/Senior Internal Auditor in conjunction with the Manager.
    • Communicate in a professional manner.
    • Comfort, direct, guide and supervise the Junior/Senior Internal Auditor.

    Compliance, risk, and quality:

    • Create, maintain and enforce company policies and procedures.
    • Ensure compliance with Risk Management Framework.
    • Ensure compliance with relevant laws, regulations, and affiliated professional standards.
    • Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
    • Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas.
    • Ensure the above (final version) and other documents are chronologically saved/backed up.
    • Summarize the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Senior and Group Internal Audit Manager.
    • Effectively deal with internal, external, SARS, BEE, and any other auditor/regulatory/oversight body in the normal course of business.
    • Report suspicious behavior and fraud findings immediately.
    • Promote declaration of all gifts.
    • Promote non acceptance of kickbacks. Instances to be reported immediately.
    • Promote declaration all conflicts of interest upfront.
    • Promote a culture of confidentiality within the business with regards to the protection of personal information.
    • Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence).
    • Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment.
    • Stay updated with changes in the relevant industry and changes to relevant Acts/Regulations.

    Growth and new markets/products:

    • Source new products/innovations/robotics/artificial intelligence/predictive analysis/predictive analytics.
    • Develop existing products/software.
    • Ensure that measures are put in place and steps are taken to achieve short term, medium-term, long-term goals of the broader group.
    • Assist with company projects or lead company projects as allocated from time to time

    What You’ll Bring To The Team:

    • Demonstrate excellent communication skills.
    • Strong presentation skills and ability to maintain high energy levels.
    • Demonstrate an exceptional level of customer service.
    • Ability to coach, guide and mentor others.
    • Demonstrate a strong sense of accountability.
       

    go to method of application »

    Customer Success Manager (Durban)

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career

    You Bring:

    • A minimum of 5 years of experience in performance marketing, brand management, communication and advertising.
    • A minimum of 5 years a management role.
    • A minimum of 5 years of CRM and customer experience.
    • A valid driver’s license and a reliable means of transportation.

    A Bonus To Have:

    • A relevant Diploma/Degree.

    What You’ll Do For The Brand:

    Strategic Planning & Implementation:

    • Understand and document our customer-centric process and journey and create and implement strategies that drive customer acquisition, retention and reactivation.
    • Be the expert on our customers - who are they, how, when and why they make the decisions they do, any barriers to buying and build strong relationships with them by gathering customer feedback in real time and use this to improve overall customer experience.
    • Identify key triggers that will improve acquisition, retention and communication strategies.
    • Champion opportunities to consistently improve the Hollywoodbets customer experience and be the
    • voice of the customer.
    • Drive customer retention, reduce churn, and increase customer satisfaction, loyalty and advocacy.
    • Guide team in effective client issues resolution and handle any escalations.
    • Develop listening points in the customer journey.
    • Work with marketing managers and marketing analysts to clearly define segmentation of customer base and varying targeted strategies and identify opportunities for continuous improvement.
    • Test new strategies for driving customer value and continuously optimise these.
    • Understand the competitive landscape, be an expert on our competition and how they structure their customer journeys, what works and what doesn’t.
    • Collaborate with product management and marketing communications to develop product positioning and messaging that resonates with our target buyer personas/target audiences.
    • Continually review and evolve the processes we use to track, oversee and organise every interaction between the customer and Hollywoodbets throughout the lifecycle.
    • People:
    • Project manage a broad variety of projects with a diverse team of people.
    • Responsible for setting directions, conducting performance reviews and conducting the day-to-day people management functions of project teams.
    • Excellent people and management skills to interact with team, colleagues, cross-functional teams and third parties. Team player!
    • Build long term relationships with Team Members, customers, regulatory bodies and other stakeholders.
    • Excellent project management, organizational and time management skills.
    • Work closely with other managers to optimise workflows, solve challenges, and present solutions.
    • Provide ongoing training to ensure your team consistently performs above standard.
    • Excellent leadership, communication, and decision-making skills.
    • Business Development:
    • Use strong analytical abilities to evaluate end-to-end customer experiences and journeys across multiple channels as well as customer touch points.
    • Ensure a thorough understanding of our customers and products and be obsessive about how we communicate with our stakeholders.
    • Conduct situation analysis of our current marketing activities and make recommendations for improved outcomes and efficiencies.
    • Consistently identify revenue opportunities within our established customer base and manage consistent growth by effectively targeting new audiences.
    • Identify competitors and evaluate their strategies and positioning and devise counter-strategies.
    • Analytics & Reporting:
    • Understand key performance metrics, automation and make use of analytics tools to provide in-depth research, forecasts, competitive analyses, campaign results, and customer trends & insights in order to translate results into actionable insights for Teams across the business.
    • Exceptional ROI-tracking skills, able to prove what is –or isn’t—working and providing recommendations and adapting plans to improve performance.
    • Produce weekly, monthly, quarterly and annual reporting
    • Ongoing review of analytics to provide insights and optimise strategies and plans.
    • Other:
    • Perform other ad hoc duties that might be required

    What You’ll Bring To The Team:

    • Demonstrate good ability to collate and report information.
    • The ability to develop and maintain professional business associations at all levels.
    • Understanding of main business drivers in order to impact on decision making, demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.
    • The ability to interpret organizational strategy and translate this into tactical action plans.
    • Ensure the quality outcome is achieved.
    • Excellent communication skills and the ability to communicate with people from diverse backgrounds.
    • Follows through and delivers results in spite of obstacles. Admits errors and takes corrective action to avoid repetition.
    • Approaches work with dedication and a high sense of responsibility.
    • Consistently delivers the required business results
    • Stays attuned to the needs of the market and developments. Translate insights into product innovations that meet customer needs.
       

    Method of Application

    Use the link(s) below to apply on company website.

     

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