Active Jobs at HomeChoice Holdings Limited

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements
What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

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Description

• To drive strategic and tactical aspects of discovering; validating; documenting; and communicating business-process-related knowledge through modelling; simulating and analysing current and future states; focusing on complex business outcomes using technical expertise; in line with the business strategy.

What you will love doing in this role

Daily Monitoring

• Ensure all payment files are accurately received and processed on time.
• Monitor and reconcile debit order files timeously and escalate delays where necessary. Repetitive
• Analyze daily cash collected via Pay Point to identify trends or anomalies.
• Report daily on debit order collections against forecasts.
• Compare cash collections with both forecasted figures and historical data.
• Review collections by payment methods and assess debit order success rates.
• Analyze unpaid debit order statistics, identifying trends and anomalies.
• Identify opportunities to minimize debit order returns, such as excluding customers with frozen bank details from submission files.
• Compile and report on DebiCheck and debit order submission performance vs. actuals, daily, weekly, and monthly; investigate variances.
• Draft a monthly submission forecast, tracking file submission dates and processing timelines.
• Stay updated on the Payment Association of South Africa (PASA) guidelines.
• Stay abreast with changes in the payments industry and collaborate with other industry players 
• Proactively source and implement new payment methods to improve customer payment processing.
• Prepare monthly reports covering all payment sources, including but not limited to: DebiCheck, EFT, debit orders, EasyPay, Pay@, OZOW, showrooms, Debt Review PDA, and EDC pay overs.
• Understand and enhance the business’s communication strategy around payments and PayPoints.
• Review non-collection strategies to ensure payments are still received.
• Provide daily reporting on collections per PayPoint vs. targets.

Monthly actions

• Present payment performance per PayPoint to the business.
• Schedule regular meetings with PayPoint vendors (e.g., OZOW, Pay@, MyGate) to review performance and address concerns.
• Monitor and report on third-party overhead costs vs. budget.

Strategy/Process

• Review and enhance the Debit order strategy for Homechoice to increase the proportion of customers on debit orders against target.
• Review a debit order conversion strategy from standard to Debi-Check.
• Review the debit order cancellation process and implement change to reduce the amount of debit order cancels.
• Manage all projects w.r.t payments.
• Review and document the end-to-end payments process per PayPoint, including:
• Customer and Homechoice costs.
• Transaction timelines for receiving and processing transactions.
• Implement strategies to convert EFT payments to DebiCheck.
• Optimize SMS and calling strategies to enhance collection success.
• Build and maintain strong relationships with PayPoint vendors to efficiently resolve any issues.
• Stay current with payment regulations and industry rules.
• Continuously review and optimize collection costs by PayPoint.
• Ensure all areas of the business are adequately skilled in different payment methods and systems.
• Explore and evaluate new payment options to enhance operational efficiency.

Requirements
What you’ll need to do this role

Qualifications & Accreditations

• Bachelor’s degree in finance, business, or a related field.

Experience & Skills

• 3 years + experience in a similar role.
• Excellent knowledge of Excel, PowerBI, or similar data tools is a plus.
• Strong attention to detail and accuracy in handling financial data and reconciliations.
• Effective communication skills, both verbal and written, to interact with internal teams, clients, and external stakeholders.
• Up-to-date knowledge of the latest industry trends, payments, and billing developments.
• Effective communication to convey technical concepts to non-technical stakeholders

Attributes & Behaviours

• Ethical and professional
• Self-starter with high energy levels
• High attention to detail
• Excellent interpersonal skills
• Exceptional communication skills (Both verbal and written)
• Deadline and target driven
• Ability to work well under pressure

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements
What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• You will be responsible for colour manipulation and colour management technology, to colour retouch homechoice images and prepare artwork for print.

What you will love doing in this role

Colour retouching

• Ensure consistent and accurate colour retouching of images daily.

Colour management

• Ensure all aspects of colour management of images is complete (from the correct handling of incoming images from photographers to the correct archiving/back-up procedures of colour corrected images)

Colour relationship with photographers and printers

• Analyse printing results to validate colour proofs on a continuous basis.
• Maintain a good colour working relationship with printers and photographers.
• Maintain a list of ‘unacceptable’ print jobs.
• Communicate the process of image management from input from photographers, through colour correction, to final PDF generation and colour proofing.

Perform repro for print

• Ensure correct and consistent handling of incoming colour jobs.
• Create print ready files for various printers.
• Making sure all printer profiles are correct.
• Manage the work in process workflow.

Other

• Additional ad hoc tasks as required and when instructed by the DTP Manager

Requirements

What you’ll need to do this role

• Grade 12 and a relevant tertiary qualification
• Minimum of 2 - 3 years working experience as a colour retoucher/DTP operator
• Colour corrected to actual samples.
• Mac DTP course – Adobe InDesign, Adobe Photoshop, Adobe Acrobat and Adobe Illustrator
• Advance Photoshop knowledge will be advantageous.
• Knowledge and experience with various printers

What we’ll love about you

• Innovation, adaptability and initiative
• High stress tolerance and resilience
• Deadline driven/excellent time management
• Planning and organisational ability
• Excellent attention to detail
• Excellent communicator both verbal and written

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The purpose of this role is to create and maintain statistical and machine learning models in production, and to distribute the model output to various teams within the business. The Data Science team maintains predictive machine-learning models in production, whose outputs guide decision-making in Marketing, Credit Risk and the Call Centre.

What you will love doing in this role

Maintaining and monitoring of existing predictive models in production

• Ensures that existing model performance does not degrade over time.
• Picks up model errors early (prior to model outputs being used by the business)
• Writes code to monitor the historic performance of existing models.
• Writes code to monitor the integrity of the mode input data.

Reporting (accurate, informative and scientific)

• Delivers consistent reports in excel, which do not contain any errors.
• Objectively quantifies the uncertainty surrounding estimates (e.g. confidence intervals)
• Presents results clearly, in a way that clearly guides business decision-making.

Adherence and contribution to best practice (statistical and software)

• Knows and understands the existing team best practice specifications.
• Implements best practice in their daily work.
• Contributes to the team best practice specifications.

Designing new predictive models

• Creates new predictive models from scratch (the full pipeline)
• Ensures that new models adhere to the standard team model structure.
• Creates model documentation allowing zero-day model handover.

Maintaining and contributing to the data science tool kit (code base)

• Effectively uses the tools in the existing team code base
• Recommends tools that can be added to the existing team code base, and ones that can be improved
• Adds new code to the existing team code base (with sufficient testing)

Continuous Automation of Regular Processes

• Writes code that reduces the time taken to run regular processes, without reducing the output quality.
• Ensures that automated processes generate sufficient logging that the team maintains trust in the output.

Requirements

What you'll need to do this role

• Undergraduate degree containing mathematics, statistics or computer science.
• Evidence of ongoing personal development in data science, software development, statistics or machine-learning (online courses, personal blog etc.
• Previous data science, machine learning or statistical role.
• ML-Ops (running models in production)
• Previous experience in Retail and/or Credit sector.
• Advanced Python & SQL skills.
• High proficiency in MS Excel.
• Statistics and probability theory.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun