Active Jobs at SMD Technologies

Job Overview

• The Division Manager will oversee the team, ensure smooth daily operations, and foster a high level of productivity and engagement across departments. This individual will manage customer care, coordinate closely with sales, assign and monitor tasks, and actively mediate and adjust team dynamics as needed. As a key point of accountability, the Division Manager will be instrumental in maintaining workflow efficiency and fostering a positive, collaborative office environment.

Key Responsibilities

Team Leadership

• Oversee the team’s daily work, track task completion, and ensure that all deliverables meet expected quality and timelines. 
• Assign and follow up on tasks for each team member, providing guidance and support where necessary. 
• Act as the primary point of contact for resolving staff concerns, mediating conflicts, and adjusting team processes as needed to optimize productivity.

Customer Care Management

• Lead customer care initiatives, ensuring a responsive, empathetic, and solution-oriented approach to customer inquiries. 
• Regularly assess and improve customer service processes to enhance satisfaction and retention. 
• Implement key performance indicators (KPIs) to monitor and improve customer service effectiveness.

Sales Support & Coordination

• Work closely with the sales team, staying involved in sales activities to ensure alignment with office goals and objectives. 
• Monitor sales tasks, track progress, and ensure that each team member is equipped to meet their targets. 
• Provide feedback to the sales team on performance, suggest strategies for improvement, and foster a results-driven culture.

Office Operations & Reporting

• Ensure daily operations run smoothly, with a focus on efficiency, productivity, and positive team morale. 
• Implement and track KPIs across the team, maintaining accountability for each department's goals.
• Provide regular reports to management, highlighting key accomplishments, challenges, and recommendations for ongoing improvements.

Desired Qualifications

• Proven experience in team leadership or management roles. 
• Strong customer care experience with a track record of improving customer satisfaction. 
• Familiarity with sales processes and metrics. 
• Exceptional interpersonal and communication skills. 
• Problem-solving mindset with an ability to mediate and make quick, effective adjustments.

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Job details

• As Junior Finance Manager for the Group, you will assist the Head of Finance with financial reporting, budgeting and compliance for the local and international entities.

Duties and responsibilities

• Perform a full function of financial management duties including preparing monthly management accounts, preparing tax returns, bank reconciliations, generating financial data, compiling and submitting reports and assessing the financial health of the company.
• Oversee the operations and development of the company’s finance departments including creating and reviewing policies, budgeting, recruiting, training and conducting regular assessments of financial procedures, processes and control.
• Prepare monthly and annual account reconciliations, monitor and enforce compliance with tax and financial reporting standards and assist with cash flow forecasting.
• Advise colleagues and executive management on decisions related to the company’s finances.
• Supervise the documentation of the company’s financial status and forecasts.
• Manage year end audits and review company financial statements
• Manage various other small audits, such as for SARS, banks, royalties, BEE and so on.

Requirements

• Proven knowledge of financial analysis and strategy
• Excellent verbal and written communication and presentation skills
• In-depth knowledge of financial reporting standards, tax regulations and industry legislation
• Analytical skills
• Attention to detail
• Interpersonal skills
• Negotiation skills

Education:

• Preferred Honours Degree holders / bachelor’s degree in finance, accounting, business studies or a related field IE: BCom with Honours and completed articles.
• Qualified as CA (SA) Strong Preference

Minimum Requirements:

• Demonstrates understanding of all facets of business operations and interactions, a sound working knowledge of financial management, numeracy, and attention to detail.
• Strong understanding and application of SA income tax, VAT, and other tax legislations.
• High level computer literacy (including MS Office / Excel). Working experience in a financial environment; knowledge of online computer, applications
• Demonstrates ability to prioritize and plan work, handle a diversity of tasks simultaneously, meet deadlines consistently, manage projects and cope under pressure.
• The ideal candidate has also experience collaborating and/or managing a team of Accountants and Junior Accountants
• Demonstrates commitment to teamwork, service, integrity, and confidentiality.
• Decisive and assertive with capability to build/maintain professional relationships.
• Sound working knowledge of accounting practices coupled with ability to write advanced macros and produce high level spreadsheets and financial modelling.
• Basic SQL experience would be beneficial.
   

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• The main purpose of this role is to free up the key account managers’ time and focus on admin, so that they can rather focus on sales strategies that develop and enhance buyer and product manager relationships online product enrichments and online promotions.
• This position will report directly to the eCommerce Executive Key Accounts Manager & the Creative Director.

E-commerce Duties and Responsibilities

• Assist ecommerce staff with the daily processing of orders ensuring maximum 2-day turn around for picking, packing and delivery. Includes the printing of orders, packing lists, loading lists and delivery waybills.
• Send approved sales and purchase orders to warehouse for deliveries and follow up to ensure deliveries have been made.
• Assist eCommerce Key Account Managers with resolving customer complaints in a timely and courteous fashion.
• Maintain and update pricing as needed for promotions and specials.
• Maintaining sales records and files as per company and departmental policy.
• Assisting where needed with improvements to online listings and identifying opportunities.
• Follow up with returns regarding credits, replacements, and repairs.
• Notifying customers on the progress of their orders where applicable.
• Manage stock and ensuring forecasts are correct and stock on hand across relevant platforms as well as advise which stock is end of life, so that the account managers can run relevant promotions.
• Ensure correctly marked waybills and/or paperwork is sent to relevant stakeholders in time -where applicable.
• Update stock files per account and send to buyers as per their request, daily and/or weekly.
• Assisting in the maintenance of relationships with all buyers and their assistants to ensure consistent communication.

Skills and Competencies: 

• Exceptional communication skills – written & verbal.
• Must be proficient in Excel – Pivot Tables and Charts, V-Look Up, Data sorting and analysis
• Must be tech savvy, the role requires you to be fluid in your ability to quickly learn how to use new CRM and Stock management systems as well embrace new system developments
• Must be a highly sociable person, with excellent communication and conflict resolution skills
• Must be a problem solver - who demonstrates determination, grit, resourcefulness and ownership in executing your duties and solving problems.
• Most importantly must be well organised, disciplined, efficient and data driven.
   

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• The sales administrator is responsible for assisting with any administrative duties with regards to the independent client accounts in the company. The administrator must work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented. 

Roles and Responsibilities:

• Resolving independent client issues and complaints 
• Collaborating with sales team 
• Meeting all client needs 
• Accurate data capture and analysis 
• Order capturing and processing; from receipt to delivery 
• Following up on orders and client requirements 
• Providing feedback internally and externally 
• Keeping accurate and up-to-date filing systems 
• Evaluation of clientele needs 
• Assisting in the preparation for meetings with clients 
• Sending reminders regarding upcoming appointments 
• Suggest changes to office task workflow to improve efficiency 
• Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages 
• Adhere to and meet deadlines that are communicated 

Requirements and Qualifications:

• Sales admin experience (1 – 3 years) 
• Valid SA driver’s license and own functional car 
• Strong matric and/or tertiary study results (relevant NQF7 or Bachelor’s Degree preferred) 
• Intermediate to advanced computer skills with knowledge of Microsoft Office Suite (outlook, work, excel, etc..) 
• Knowledge of an accounting package advantageous (eg: Pastel/SAP) 
• Able to multi-task, manage multiple accounts, prioritize, and manage time efficiently 
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Excellent team player 
• Excellent problem-solving skills.

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Job Role:

• We are seeking an analytical and proactive Product Trend Analyst to join our dynamic team. The ideal candidate is young, driven, and passionate about identifying up-and-coming product trends that align with our brand portfolio. Your insights will directly influence our product development and market positioning.

Job Description:

Key Responsibilities:

• Market Research and Trend Analysis:
• Conduct in-depth research to identify emerging product trends and opportunities in consumer electronics and related markets.
• Utilize tools like Jungle Scout, Helium 10, Keepa, and Google Trends to analyze market data and consumer behavior.
• Scrape and monitor online platforms such as Takealot, Amazon, eBay, and Alibaba to identify top-selling and trending products.
• Analyze customer reviews, ratings, and feedback to understand consumer needs and preferences.
• Data Analysis and Reporting:
• Collect and interpret large datasets to provide actionable insights.
• Perform competitor analysis to identify market gaps and opportunities.
• Prepare and present detailed monthly reports with substantiated product recommendations.
• Product Opportunity Identification:
• Identify new product opportunities that we can develop under our existing brands.
• Evaluate the feasibility, profitability, and market potential of proposed products.
• Collaborate with the product development team to align on product specifications.
• Monitoring and Continuous Learning:
• Stay updated on industry news, technological advancements, and consumer electronics innovations.
• Monitor social media platforms, forums, and online communities for viral products and emerging consumer interests.
• Attend relevant industry events, webinars, and trade shows when necessary

Qualifications:

• Bachelor's degree in Marketing, Business, Data Analytics, or a related field would be beneficial but not required.
• Strong analytical skills with proficiency in data analysis and market research tools.
• Experience with product research tools such as Jungle Scout, Helium 10, Keepa, Viral Launch, or similar platforms beneficial.
• Familiarity with e-commerce platforms like Takealot, Amazon, and Alibaba.
• Proficient in Microsoft Office Suite, especially Excel.
• Excellent communication, presentation, and interpersonal skills.
• Self-motivated with a proactive approach to problem-solving.
• Passionate about consumer electronics and staying ahead of market trends.