Active Jobs at Sun International

Description

Job Purpose

• Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
• The Accounts Clerk will be responsible to provide transactional and administrative support to the Accountants in the processing of financial accounting entries and the reconciliation of accounting transactions for SunBet in line with Company standards and regulations.

Key Performance Areas

• Review and process purchase orders for allocated suppliers
• Follow-up and submit invoices to SSC for processing and payment
• Prepare and submit retail invoices for Accounts receivable (SSC) for billing
• Review and process SunBet corporate credit cards
• Review and process SunBet employee expense claims
• Checking of internal accommodation billing for validity and accuracy and reallocate where necessary
• Review processed internal billing for correct allocation
• Review PO and RNI reports regularly to address long outstanding time
• Processing accruals for allocated accounts and reversals as costs come through
• Adherence to all financial policies and procedures
• Assist with processing of transactions for associated SunBet companies
• Capturing of new contracts in Mfiles
• Assist in billing of retail customers including preparing billing calculations and schedules
• Update on progress and where necessary, escalate unresolved issues
• Respond to and resolve first level queries with internal and external clients
• Develop and maintain sound working relationships with relevant departments
• Keep up to date with trends and services relating to the functions delivery 

Requirements

Education

• Diploma in Finance (Accounting) or extensive experience 

Experience

• 2 years’ experience working within a finance environment 

Skills and Knowledge

• Collecting Information
• Organising and Coordinating Resources
• Informing & Communicating
• Applying Expertise and Technology
• Following Procedures
• Assuring Quality
• Responding with Urgency
• English written and verbal communication skills
• Numerical skills
• Accounting principles and processes
• IFS Financial module an advantage
• Proficient computer skills (MS Office, IFS AP module)

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Job Purpose

• The Marketing Operations Manager will be responsible for providing leadership and management of the marketing team and function for the business unit, including the planning and delivery of various gaming marketing initiatives.
• The role will collaborate with central marketing and operations management in customising and co-ordinating the unit’s Customer Experience plans (including promotions, activations and Loyalty Programme); ensuring database integrity; and implementing digital marketing campaigns to support the business in maximising footfall to the property.
• In so doing the role will support the customer acquisition, growth, reactivation and retention plans and build the unit’s brand as the hospitality brand of choice.
• The role will also focus on building a solid marketing talent pipeline to support innovative and sustainable marketing solutions. 

Key Performance Areas

Core Behavioural competencies: 

• Analysing 
• Creating solutions (Deciding; Innovating) 
• Taking action (Initiating; Organising; Taking ownership) 
• Implementing skills (Managing projects, driving results, creating customer experiences) 
• Controlling (risks, results and relationships) 
• Relating (connecting, valuing diversity, interacting) 
• Integrating (Collaborating; Managing conflict) 
• Influencing ( Persuading; Informing; Coaching) 
• Leading People 
• Maintaining focus 
• Emotional maturity 

Technical / Proficiency competencies: 

• Industry knowledge 
• Marketing research 
• English Verbal & Written Communication skills 
• Financial & Business Acumen 
• Digital acumen including Social Media platforms. 
• Networking skills 
• Cultural understanding & protocol 
• Business Intelligence interpretation 
• Proficient Computer Skills (MS Office / Opera / Single View of the Customer) 
• Delivered Marketing Plans & Results
• Understand the business strategy and develop objectives and delivery plans for the business unit marketing function to enable increased footfall to the property 
• Provide input into new and innovative marketing plans and leverage relationships to promote revenues and competitive edge and support the operationalisation of the gaming strategy 
• Collaborate with the central marketing teams to grow the unit’s Gaming brand across various online platforms and social media channels to increase customer recognition and grow interest and excitement around the brand as the casino brand of choice 
• Conduct market research collection, analysis, and interpretation of data and business intelligence tools to provide a clear view of customer preferences 
• Influence and co-ordinate promotions and activations (including events, entertainment) by determining and evaluating customer trends and preferences; and adapt plans to meet changing business priorities 
• Collaborate with operations to develop retention and acquisition plans to identify opportunities for new acquisition, site visitations and revenue spend 
• Investigate and compile a client synopsis which provides specific value add information that informs decision making ** Conduct meet-and-greets and entertain whenever required 
• Monitor and audit the unit’s customer relationship database to ensure the data is complete and accurate and provides consistent and reliable insights into the unit’s customers, their preferences and feedback 
• Develop and measure marketing campaigns (including digital) to support the achievement of Gaming business objectives, based on BI insights and data analyses 
• Support VIP and key customer relationships to grow customer visitation, acquisition and retention targets 
• Measure and report on the ROI impact of various marketing initiatives and activations, including digital marketing campaigns 

Campaign Management 

• Define and adapt the business unit CVP as required 
• Collaborate with central Marketing teams to create a strong and consistent brand identity for and online reputation management the business unit 
• Develop and co-ordinate multi-channel acquisition campaigns both online and offline in line with available budget ** Co-ordinate and manage logistics and execution of promotions and activation events 
• Develop and complete the planning of promotions/campaigns and entertainment events that are relevant to the target market and innovative (fresh) in approach 
• Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO; Paid media; Social media 
• Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level Monitors implementation to ensure that the campaigns and objectives are rolled out as per plan 
• Attend events to leverage opportunities to acquire new business and build solid relationships with key customers 
• Authorise proofs on all content and manage the distribution of brochures and marketing collateral and toolkits across the unit 
• Collect feedback from internal stakeholders regarding campaign success and post-mortem evaluations 

Delivered Loyalty Management 

• Liaise with central Marketing to develop retention and acquisition campaigns 
• Manage and monitor the implementation of the Loyalty Programme for the unit 
• Manage the customer database hygiene to ensure thorough and accurate data is available for analysis 
• Conduct analyses of customer data around their behaviour to enable customer-based solutions in growing footfall and spend and ultimately revenue for the unit 
• Communicates campaign and loyalty programme plans and activations with key stakeholders 
• Monitors implementation to ensure that the campaign is rolled out as per plan 
• Utilises and optimises relevant systems and its tools 
• Analyse and report on the effectiveness of campaigns 

Stakeholder Relationship Management 

• Communicates with internal stakeholders on marketing plans, ensuring their full understanding for implementation 
• Communicates and negotiates with external vendors, agents, entertainers, etc - builds and maintains strong relationships to ensure credibility and trust to leverage future business 
• Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns 
• Briefs and manages vendor contract deliverables 
• Communicates and updates business unit team with regards promotions, events, entertainment happening across the complex so everyone is sufficiently informed of happenings 

Budget Management 

• Responsible for the following financial processes for the Unit Marketing function including:  Developing and managing the departmental budget 
• Revenue maximization activities and results (ROI) 
• Cost and expense management 
• Capex 
• PIP and forecasting 
• Provide feedback on the financial report for the function Feedback on the ROI of campaigns and marketing initiatives and recommendations 

People Management 

• Manage positive Employee relations within the department 
• Drives a performance management culture 
• Provides direction and support to employees with regard to marketing initiatives, campaigns and innovations 
• Provides motivation and leadership to promote positive working relationships 
• Track, measure and enhance employee engagement 
• Identify and manage training, coaching and development requirements in line with plans and initiatives 
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) 
• Source and Select talent as per EE plan 
• Ensure alignment with EE, SD and procurement strategies which contribute towards BBBEE targets being achieved  
• Performance Management and coaching of staff to ensure KPA’s are achieved 

Requirements

Education

• Minimum of a 3-year B Degree in Marketing or equivalent 

Experience

• Minimum of 5 years’ marketing experience with 3 years in a PR and / or Promotions position ** Marketing management experience is an advantage ** Preferably obtained within the casino and or hospitality environment

Skills and Knowledge

• Meets the requirements for a key gaming licence
• Ability to travel locally 
• Ability to work shifts that meet operational requirements 

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Job Purpose

• The Maintenance Operations Manager will be responsible for the day to day management and delivery of the maintenance operation, processes and team for the business unit; with the aim of maximising machine, infrastructure and facilities availability and the maintenance and repairs of the buildings; through the planning and implementation of effective maintenance systems aligned to Sun standards; as well as identify, implement, manage and review cost opportunities and manage all capital maintenance projects within the operation.

Key Performance Areas

Delivered Preventative & Operational Maintenance Plans

• Understand the maintenance plans, projects and timelines for the property and facilitate the delivery of objectives and milestones
• Compile a preventative maintenance plan for the 12 month period
• Benchmark buildings and facilities with leading development trends and make recommendations for the improvement of current processes and standards
• Identify and investigate new environmental and energy-saving opportunities for the property
• Conduct risk analyses i.t.o costs vs long term sustainability
• Manage and allocate people and operational resources 
• Manage staff appearance
• Monitor health and safety standards in maintenance areas and functioning of equipment and systems
• Oversee the storage and control of assets; technical stock and parts
• Align development and maintenance plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Operational, Building & Infrastructure Management 

• Daily building and grounds walkabouts of the property
• Co-ordinate building maintenance and repair teams
• Source contractors for building refurbishments and ensure work is completed to standard and within the budget
• Plant maintenance and upgrades according to 5-year plan
• Management of mechanical/electrical/HVAC / building maintenance and repairs in line with 3-; 6- and 12 month preventative maintenance plan
• Building fabric maintenance, fixtures and fittings repair
• Mechanical services repair and renewal management
• Manage the call-out system for emergencies, and alarm-related call-outs
• Compile and implement Fire safety procedures; fire equipment inspections and compliance
• Record and resolve internal customer disputes / complaints
• Project planning and management of development work; building refurbishments, moves and cyclical redecorations (external and internal) management
• Update building plans / site plan layout thus ensuring building capacity planning & monitoring

Operational Asset Management

• Manages and monitors the recording of assets and operating equipment for the property including breakages, repairs, etc.
• Maintains records on compliance management ** Maintains records of usage and licenses
• Compile and oversee stock control procedures for the arrival, despatch and control of parts
• to minimise stock loss and account for variances as SOP
• Stock Valuation Report submitted and reduced in stock loss indicated
• Oversee and authorise disposal of obsolete stock/supplies as per SOP’s 
• Asset Exit procedures are followed for discontinued products and operating equipment
• Assess and monitor the despatch and delivery of stock within agreed time frames.
• Compiles reports for stakeholders

Delivered Maintenance Projects:

• Define the scope of the project in collaboration with senior management
• Determine the resources required to complete the project
• Determine and confirm the objectives and measures upon which the project will be evaluated at its completion
• Establish and maintain an approved integrated project plan to guide project implementation and controls throughout the life of the project.
• Prepare and execute a quality management plan aligned with the QMS that describes the project quality approach and how it will be implemented.
• Manage the implementation of the project by making key decisions, exercising control, assigning and co-ordinating resources, and placing requirements on authorising and accepting work and delivery of final products as defined in the project plan
• Prepare for reviews to report on the progress of the project status
• Develop forms and records to document project activities

Maintenance Standards & Governance:

• Develop, communicate and audit maintenance standards and processes for the property on a regular basis  
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all front of house and back of house areas to monitor compliance
• Drive a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these.

People Management:

• Lead and motivate employees and promote positive working relationships, direction and support
• Lead and oversee departmental communication ensuring employee and management interaction ** Measure and develop plans to enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
• Ensure competent levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan to build the future food and beverage talent pipeline
• Performance Manage and coach reporting managers to ensure KPA’s are achieved
• Manage employee relations within the function including monthly meetings with Union - formalised, minuted, issues addressed

Budget Management:

Manage the following financial processes for the Maintenance operations function including:

• Develop and manage the budget
• Cost and expenses management
• Capex
• PIP and forecasting
• Respond to financial reporting for the function
• Financial reporting on project expenditure and progress
• Monitor and approve all budgeted project expenditures
• Assess the impact of deviations on the project and overall programme, and report results to key stakeholders.
• Evaluate the outcomes of the project as established during the planning phase

Stakeholder Relationship Management:

• Engage with internal customers to understand challenges; issues; development and repair related requirements
• Provides employees / visitors with updates of electrical, water and other service outages and scheduled shutdowns 
• Engage and manage the performance of suppliers and contractors
• Engage with management with regards security; health and safety and critical technical breaches or anomalies
• Communicate plans, objectives and results to complex operational team; maintenance management team and employees 

Requirements

Education

• 2-Year Engineering diploma in either the mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5 or equivalent
• Trade tested in Electrical or HVAC 

Experience

• Minimum of 7 years’ experience in maintenance operations, including 3 years’ experience in a supervisory or management position
• Experience in managing contractors / suppliers
• Experience in resort / complex maintenance is an advantage

Work conditions and special requirements:

• Ability to work shifts that meet operational requirements (including weekends, evenings and public holidays, as required)
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements 

Skills and Knowledge

Core behavioral competencies

• Deciding
• Analysing  
• Applying expertise and technology
• Controlling operations (risk, results and relationships)
• Leading People
• Relating (connecting, valuing diversity)
• Maintaining focus
• Organizing and Co-ordinating resources
• Implementing skills (Managing projects, driving results, creating customer experiences, demonstrating integrity and Assuring quality)
• Emotional maturity

Technical/Proficiency competencies:

• Project management
• Electrical engineering high and medium voltage distribution systems
• Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Business and Financial Acumen
• Proficiency in MS Office & IFS
• Operational Management
• Risk management