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  • Posted: Dec 17, 2024
    Deadline: Not specified
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  • Teraco is the first provider of resilient, vendor neutral data environments in South Africa. Clients benefit from the cost savings and improved resilience of securely housing their information systems and networking equipment in a colocation facility purpose-built and operated to global best practice by an expert organisation with an absolute focus on data c...
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    Electrical Engineer - HV and MV Operations (Gauteng)

    Description
    OBJECTIVES 

    • The Electrical Engineer – HV and MV Operations will serve as the primary interface between the local electricity utility provider (Municipality/Eskom) and Teraco's Data Centre Operations, Design, and Build teams. Ensures optimum, efficient and reliable performance, maintenance and timely repair of Distribution Systems including Distribution Substations (132kV/33kV/11kV/6.6kV) feeding Teraco Transformer. This role requires an experienced electrical engineer with deep knowledge of utility operations, substations, high-voltage (HV) and medium-voltage (MV) systems, along with the diplomatic acumen to navigate municipal departments effectively. Utility supply to Teraco comes via 7 substations with a total scale of more than 400MVA. 

    MAIN FUNCTIONS OF THE JOB 

    • Utility Liaison: 
    • Act as the main point of contact between Teraco and the local electricity utility provider 
    • Build and maintain strong relationships with key decision-makers and stakeholders within the local utility to implement strategies to streamline communication 
    • Proactively escalate and track progress on electrical supply failures, collaborating with Eskom and/or Municipal Energy Department teams to ensure timely resolution.  
    • Regularly monitor and report on third-party performance. 
    • Technical Oversight: 
    • Monitor and evaluate the performance of utility operated (Eskom/Municipality) Distribution Systems supplying power to Teraco data centres. 
    • Provide technical oversight for the completion of outstanding substation projects, including switchgear upgrades, transformer installations, and GIS (Gas-Insulated Switchgear) maintenance. 
    • Highlight and resolve utility related challenges that impact the Teraco's power availability and operational costs. 
    • Identify areas of energy efficiency and reliability improvement for Utility Distribution Systems (e.g. HV/MV Lines, GISs, HV/MV switchgear, Transformers & batteries, protection) including innovative technologies and practices. 
    • Perform regular equipment inspections to identify and address potential issues proactively to reduce impact on HV/MV transformers, switchgear and associated components. 
    • Oversee annual electrical maintenance shutdown to ensure time efficiency and appropriate level of maintenance at substation level. 
    • Drive the transformation from reactive to preventative maintenance related to utility environments/infrastructure. 
    • Support Municipal Energy Department to ensure all electrical systems are maintained in accordance with Municipal standards, International best practices and OEM requirements. 
    • Bridge the skills gap between Teraco and local electricity utility providers. 
    • Serve as 3rd line escalation for complex technical escalations related to utility environments/infrastructure and collaborate with cross-functional teams to resolve emergencies promptly to minimize impact.  
    • Deep involvement in RCAs and tracking of correctives related to utility environments/infrastructure. 
    • Co-ordinates own activities with Data Centre Operations. 

    Requirements
    SKILLS REQUIREMENT 

    • Excellent verbal and written communication skills 
    • High energy level 
    • Deep troubleshooting capability 
    • Ability to read and understand technical documents, processes and procedures. 
    • Good planning skills 
    • Proactive problem solver and quick response to potentially critical situations 
    • Ability to work independently & a positive team player 
    • Conducts oneself professionally, exhibits high levels of tolerance and patience 
    • Responsible for continued learning and self-development 
    • Comprehend, and follow work plans, sequence of operations, standard operating procedures, and process flow diagrams 
    • Coaching and mentoring of technical team members 
    • Advanced Microsoft Office skills.  
    • Strong problem-solving skills and the ability to work under pressure during emergencies. 
    • Knowledge of SCADA and how it works 

    QUALIFICIATIONS AND EXPERIENCE 

    • A relevant bachelor’s degree (e.g. Electrical Engineering) 
    • Proficient knowledge of substation design, operation and maintenance including switchgear, transformers, HV/MV, and GIS systems 
    • Relevant Electrical certifications or Government Certificate of Competency 
    • Registered with Engineering Council of South Africa (ECSA)  
    • Minimum of 5 years’ experience in HV/MV systems in a power utility distribution company (e.g., Eskom or Municipal Energy Department) 
    • Proven track record of engaging with Utility stakeholders to achieve infrastructure improvements. 
    • Excellent negotiation and interpersonal skills to navigate departmental dynamics and influence decision-making. 
    • Own transport. Note: may include travel to various sites. Local via own transport.  

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    Service Delivery Manager (JHB East Rand)

    Description
    OBJECTIVES
    MAIN FUNCTIONS OF THE JOB

    Service Delivery Manager

    • Manage a portfolio of clients
    • Build strong and positive relationships with clients at various levels
    • All Service Level Agreements to be maintained and reported on according to set business parameters
    • Build and document CRM knowledge about the client’s offerings at Teraco
    • Understand clients core business and how it interacts within Teraco and identify needs and business opportunities
    • Have a full understanding and operating of Teraco CRM to enable reporting on services per client
    • Escalation point on allocated clients
    • Project manage all client installations
    • After hours co-ordination and activation of client services and products when required

    Requirements
    SKILLS REQUIREMENT

    • Client focused and excellent interpersonal relationships
    • Active listening – ability to understand client’s requirements
    • Ability to work independently & a positive team player
    • A comprehensive understanding of network  and data centre industry
    • Excellent written and verbal communication skills
    • Ability to communicate at all levels of the business
    • To be able to communicate professionally in English (reading/understanding, spoken, written)
    • Excellent problem solving and organisational skills.
    • Meticulous and analytical with a high attention to detail
    • Excellent documentation skills and report writing 

    QUALIFICATIONS AND EXPERIENCE

    • Matric Qualification
    • Business Diploma / Minimum 5 years’ experience in similar role (full ownership and management of client operational relationship)
    • Microsoft Office skills
    • Knowledge and experience in understanding Service Level Agreements
    • Experience in utilities/power deployment and cabling infrastructures will be an advantage
    • ITIL Foundation certification preferred

    Method of Application

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