Active Jobs at Teraco

Description
Maintenance Management

• Active participation to support management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime.
• Active involvement in planned, preventative and corrective maintenance activities for all Teraco Data Centres ensuring maximum system availability.
• Ensure accuracy of asset register and link assets and spare parts to the relevant tasks on the maintenance management system i.e., asset and inventory management.
• Analyse age of assets and forecast for end-of-life replacements.
• Active participation in site hand-over process from Construction fit out to Operations.
• Consistent reviews of maintenance working methods to ensure all SLA & MSA’s are achieved.
• Co-ordinate, assess and review maintenance efforts to ensure all facilities maintained to Teraco standards.
• Ensure that all work performed is in accordance with established practices and procedures.
• Where possible, standardise maintenance activities across all facilities. 
• Assist with annual maintenance contract negotiations, pricing agreements and sourcing of new suppliers.
• Troubleshoot and perform effective root cause analysis to permanently resolve maintenance related issues. Adherence to timelines is critical.
• Identify opportunities for Operational Excellence improvements and execute a change in maintenance strategy from Preventive to Predictive.
• Monthly reporting on relevant maintenance metrics including but not limited to incident trend analysis on an asset/component level
• Respond to emergency calls for maintenance.
• Perform administrative tasks as required.

Compliance

• Maintain compliance in accordance with all relative policies and procedures.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS.
• Active participation for both external and internal audits

Critical System Management

• Ensure all planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLAs are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
• Ensure that the client communication process has been adhered to.

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.

Requirements
SKILLS REQUIREMENT

• Excellent technical abilities.
• Excellent planning and co-ordination skills.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Quick response to potentially critical situations.
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.
• Advanced Microsoft Office skills. 
• Ability to read and interpret engineering drawings.
• Understanding and application of TPM Methodology.
• Intermediate Project Management skills.

Administrative duties

• Ensuring compliance with internal policies and regulations.
• Change and incident management.
• Ensure adherence to all established guidelines and management practices for employees.
• Occupational Health and Safety responsibilities.
• Reporting accurately, as per agreed format, quality and timelines.
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.

Behavior

• Adopt a mindset of continuous improvement.
• Lead by example.
• Be on the lookout for constant process improvements.
• Growing our people.
• Delivering to our Shareholders.
• Respecting each other.
• Embracing Diversity.
• Upholding the highest levels of integrity.
• Serving our clients.
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual.
• Focused on continued learning and self-development.

General

• Open to provide after-hours support as needed for significant issues.
• Excellent verbal and written communication skills.
• Ability to consistently deliver results despite competing priorities and distractions

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable.
• Minimum 5 years relevant data centre experience.
• Extensive knowledge on Data Centre environments and critical infrastructure systems preferable.
• Proficiency in SAP PM or similar CMMS/EAM systems preferable.
• Proven ability to Maintain Assets and the facility, Control Parts Inventory, monitoring purchase orders, invoice approvals, and managing the department Budget.
• Experience with CAPEX project execution preferable.
• Proven experience with maintenance and reliability initiative, focused on Preventive and Predictive maintenance.
• Manage maintenance teams (staff. technicians & contractors).
• Experience with TPM/Lean Six Sigma methodology preferable.

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Description

• The Facilities Caretaker & Permit to Work officer is required to attend to and resolve all matters including but not limited to the day-to-day maintenance, aesthetical upkeep of the interior as well as exterior of the entire facility, general maintenance, handyman duties as well as end to end waste management at the facility.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Responsible for implementing, management and compliance tracking of the Teraco Permit to Work system for all on site activities.
• Schedule, manage and close out day to day general building maintenance activities to ensure that the facility remains in class leading condition.
• Schedule, manage and close out of general building maintenance including but not limited to general repairs, water proofing, spill clean-up, routine cleaning and inspection of water distribution storage and polishing systems.
• Schedule, manage and close out of regular inspections and repairs of building façade, perimeter security systems including electric and general fencing, gates, booms, and landscaping.
• Manage all waste generated on site, sorting, separation, recycling, removal and disposal in accordance with local municipal by-laws, national regulation and international best practice standards. Continuously measuring compliance against ISO standards. 
• Approve and manage contractor work procedures to ensure compliance with Teraco HS&E guidelines and as outlined by the OSH act, always ensuring safety first working methods.
• Manage and supervise a small team of general labourers to ensure the facility is maintained to industry standards and best practice.
• Provide ongoing guidance and HSE training to your team to ensure their competency within their respective roles.
• Manage working methods to ensure compliance and maintaining of all client SLA’s and internal OLA’s .

Requirements
SKILLS REQUIREMENT

• Previous Permit to work and Risk Assessment experience.
• Previous exposure to risk and compliance audit would be advantageous.
• Electrical, plumbing and general building maintenance experience would be advantageous.
• Water recovery and filtration, fire sprinkler system experience or knowledge would be advantageous but not an absolute requirement.  
• Proactive problem solver, able to perform rapid and accurate assessments.
• Able to work extended and after-hours, unsupervised, when so required.
• Remains calm and able to make clear and concise decisions under pressure.
• Excellent technical understanding of trade with a nature of continued learning and self-development.
• Effective communication skills, active listener with ability to understand and transfer skills and requirements to team.
• Always conduct self professionally, exhibits high levels of tolerance and patience even under pressure.
• Quick to respond to potential critical situations.
• Computer literate and well versed with MS office suite.
• Trouble shoot systems and components to identified root cause of failures.
• Competent with incident management and reporting.

QUALIFICATIONS AND EXPERIENCE 

• Minimum 5 years’ working experience as handy man with sound knowledge of Health, Safety and Environmental standards and procedures.
• 3-5 years’ experience in management of a maintenance team.
• Experienced working in a Data Centre, Construction or Enterprise environment would be advantageous.
• Strong Operations or Construction background with good understanding of Permit to Work system requirements and processes.
• Sound knowledge of site equipment, operating systems and activities related to the data centre or construction environment.
• Sound knowledge of City of Johannesburg and national laws and by-laws.
• Sound knowledge of Local and International safe working best practices.
• Effective communication, presentation, and training skills.
• Good knowledge of Data Centre and Critical Infrastructure environments would be advantageous.
• Strong interpersonal skills and comfortable interacting, personnel and management at all levels.

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Description
OBJECTIVES 

Main Function of the Job:

• Support the Data Centre Management & Site Supervisor with administrative duties.
• Manage Calendars, Schedule Meetings, Appointments & Site access (Internal & External).
• Compile Meeting Minutes & Distribute.
• Prepare training packs and organisational reports as needed.
• Manage departmental internal & external training.
• Responsible for managing duty and shift rosters across all teams.
• Request quotations, raise purchase order requests & processing invoices.
• Responsible for all testing instruments databases and annual/quarterly calibration thereof.
• Managing Tools, Uniform & Health & Safety Registers in line with Teraco HSE policy.
• Keep stock of supplies, tools, PPE & critical spares and place orders when necessary.
• Arrange and receiving of stock shipped between branches and regions.
• Purchasing and managing stock and conducting monthly stock take.
• Printing, scanning and uploading job cards and all supporting documentation to asset management systems, with a strong focus on quality of information and completion of reports.
• Follow up with internal and external contractors to receive and review outstanding maintenance and installation documentation in a timely manner.
• Collaborate with on-site maintenance team and external contractors to ensure that company assets are maintained and repaired to meet company objectives and standards.
• Schedule and manage all site maintenance, planned and unplanned events and updating maintenance calendar.
• Review working methods to ensure all SLA’s are maintained and achieved.
• Oversee daily activity of all teams and schedule and signing off jobs within pre-defined timelines.  
• Creating, distributing, following up, updating tickets & closing of tickets.
• Managing & Updating of Incoming Alarms & dispatching of technicians.
• Logging call outs with service providers and closing off calls once complete during business hours.
• Collate, manage and closing off call outs raised outside of business hours.
• Client notifications for all relevant maintenance, repairs and outages.
• Client specific incident reporting in the event of issues arising on site.
• Assisting with Ad hoc duties in and around the office and facility.
• Updating internal communication groups when issues arise.
• Ensuring handovers are compiled and actioned and followed through.
• Liaise with Management team to schedule daily/weekly/monthly installation schedules across all teams.
• Weekly Ticket reporting to be presented to Data Centre Manager with updated and actual status.

Requirements
Skill Requirements

• Good technical abilities. 
• Office administration knowledge.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated and able to work unsupervised.  
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Quick response to potentially critical situations.
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.
• Advanced Microsoft Office skills.

Qualifications and Experience

• Up to 2 years of office management or administrator experience.
• Minimum 2 years relevant data centre experience would be advantageous but not an absolute requirement.
• Good knowledge of data centre and critical infrastructure environments would be advantageous.

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Description
Purpose of the role

• The Data Centre technician (electrical technician) provides a range of services which revolves around day-to-day operations & maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre. 

OBJECTIVES

Main function of the Job 

• Monitoring and maintenance of all Data Centre critical infrastructure (generator, UPS, fire and cooling systems) 
• Performing planned and preventative maintenance of all infrastructure
• Fault detection of critical infrastructure
• Switching and isolation of MV and LV equipment
• Installing and commissioning of new plant
• Daily walk arounds and inspections of electrical, mechanical (cooling) and fire systems and equipment
• Wiring of electrical control panels
• Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting in order to ensure optimum operations.
• Monitoring system processes to ensure smooth operations.
• Evaluating heating and cooling systems to ensure they are operational and can meet equipment temperature conditions.
• Comply with working methods ensuring that all client SLA and MSA’s are achieved
• Monitor critical environments to ensure uptime and efficient resolution of issues

Compliance

• Maintain compliance in accordance to all relative policies, procedures and legislative codes
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance to unsafe work practices

Requirements
Skill Requirements

• Good technical / electrical abilities
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to non-technical staff is a requirement for successful data technicians
• Data Technicians often develop standard operating procedures and manuals for the networks they are in charge of
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Red Seal Trade Tested Electrician OR National Diploma in electrical engineering
• A minimum of 2 years post qualification work experience
• Previous data centre experience would be advantageous 
• Knowledge of Data Centre environments and critical infrastructure would be advantageous