Available Jobs at Ackermans

Role Purpose

• The purpose of this P27 role is to deliver exceptional customer shopping experience through stock replenishment, merchandising, housekeeping and efficient processing of transactions at till points.
• If you are self-motivated, passionate about performance and have the high energy level required for this fast-paced, exciting and dynamic retail environment, consider this to be an opportunity to invest and grow your career.

Knowledge Skills & Experience

• Excellent customer service skills
• Communication skills – fluent in English (any other language would be beneficial
• Tenacious
• High energy levels
• Highly motivated and target driven Experience
• Previous retail experience would be advantageous

Key Responsibilities

• Provide excellent customer service to give customer a great shopping experience - Assist shoppers to find the goods and products that they are looking for - Attend to customer queries / complaints
• Cashier duties - Process cash and card payments - Process Lay Bys - Process customer refunds - Reporting discrepancies and problems to the supervisor - Till balancing
• Merchandising - Ensure that stock is correctly priced and displayed - Ensure product availability of the sales floor - Housekeeping - Keeping up to date with promotions
• Risk - Ensure that products are tagged in line with the company policy - Participating in stock takes - Be on the lookout for shoplifters and fraudulent activities and report any suspicious behaviour to Management
• Consistently live the Ackermans values & policies and procedures in all aspects of your work.

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Knowledge Skills & Experience

• Excellent customer care and communication skills.
• Accurate and efficient till operating skills with a good track record of overs and unders.
• High standard of work on sales floor in terms of standards.
• Good record of attendance and punctuality.
• Consistent application of Ackermans values, policies and procedures.

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Minimum requirements

• Matric/Grade 12
• Minimum 2 x years’ experience in a retail clothing store environment
• The ability to translate Visual Merchandising specifications into specific store environments and displays
• Previous experience in a visual merchandising/displayer role will be advantageous

Roles and responsibilities

• Application of VM principles, guidelines and standards (displays, POS, promotions etc.)
• Ensure that the seasonal look is implemented according to specifications throughout the store
• Ensure that department layout are implemented according to specification (Grid, lifestyle, colour blocks and promotional principles per department)
• Ensure correct usage of all display equipment (Fixtures and fittings) and POS material within the store
• Timeous implementation of promotional windows as well as in stores visuals
• Maintain effective utilization of store signage/décor in support of promotions

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JOB PURPOSE:

• The Website Manager will be responsible for input into the strategy, the website plan and execution of the content on the websites of Ackermans.
• The website content should align with the campaign and content plan for the business, where content needs to be on-par with the latest industry trends and should be engaging and converting sessions to sales as well as further engage with the online commerce business and tech to ensure that the site is optimal, the content is optimal and that business targets aligns.

KEY RESPONSIBILITIES:

Website strategy and planning

• Develop, define and implement the website strategic goals and objectives in line with the Marketing strategy.
• Develop a roadmap for website updates, improvements and efficiencies based on market trends and the needs of our Customer.
• Implementation of the agreed Digital marketing processes flow from handover of the promotional grid to post campaign analysis.
• Provide input to the website budget and manage budget accordingly
• Online Commerce

Collaborate with online commerce team to drive website traffic and sales conversion through:

• Driving improvement of UI and UX
• Conceptualisation and execution of planned marketing content online
• Quick response online marketing initiatives in accordance with sales opportunities/ insights
• Review of performance and optimisation of site and/ or media
• Collaborate with online commerce team to drive optimization through:
• Design, development, maintenance of the end-to-end website
• Inputs/role players: UX reporting, front/back-end developers, OC Manager, Competitor & Industry analysis
• Collaborate with relevant stakeholders to ensure website functionality, security and performance is at optimal level.
• Assist with testing and customer experience.
• Incident management: liaising with technical team to ensure customer, business and marketing issues and bugs are resolved.
• Determine impact of possible change, flagging risks and providing input into changes understanding the customer journey
• Troubleshoot technical issues and ensure timely solutions

Catalogue and context execution

• Quality check website execution of catalogue and refer issues to rectify.
• Communicate with the Merchandise teams to ensure full, on-time and enriched content.
• Communicate with the photography studio / online commerce / buying with reference to display of visuals.
• Manage content plan for the website and ensure on-time execution on visual and written content

Reporting and Analytics

• Continuously analyse customer behaviour and engagement patterns to identify opportunities for improving conversion rates
• Implement conversion rate optimisation techniques to enhance website performance
• Monitor website traffic, customer behavior, and other relevant metrics using analytics and reporting tools to assess performance and make data-driven website decisions and/or changes.
• Monthly reporting on agreed KPI’s
• Platform reporting on agreed KPI’s
• Ensure Google Tracking is working optimal and facilitate changes where applicable

Assist with Digital budget

• Control, capture and record keeping of the digital budget.
• This includes filing of copies and following up on any payment queries.
• Responsible for monthly accruals and budget updates

Management

• People Management
• Expense Management
• Stakeholder Management

EXPERIENCE REQUIRED:

Essential

• A minimum of 3-5 years’ relevant marketing experience gained in a marketing and digital environment.
• Understanding of integration across digital channels (Web, App, USSD, Social Media Channels, Google, Facebook)
• A working knowledge of the latest MS packages (Word, Excel, Power Point & Outlook) is an important requirement
• A working knowledge of Google Analytics is a crucial requirement.
• A working knowledge of Digital Media Mix and reporting metric is a crucial requirement
• Experience in web & mobile design
• Experience in working with data and analytics
• Experience in UX, SEO and web based CMS

Preferred

• Exposure to IT Service Management practices
• Experience gained in a Retail environment
• A working knowledge of HTML and CSS
• Knowledge of job ticketing system
• Knowledge of website product uploads

JOB RELATED KNOWLEDGE & SKILLS REQUIRED:

KNOWLEDGE required:

• Knowledge of digital channels i.e. web, digital media, social media, USSD and App’s
• Knowledge of Microsoft applications including advanced Excel competency or Google Suite
• Knowledge of digital industry, trends, tools and techniques and the integration thereof
• Know best practice in digital to advise and influence decision-makers about the digital initiatives, priorities and opportunities.
• Specifically around UX ,SEO and Web based CMS
• Knowledge of digital reporting and various analytical tools
• Comprehensive working knowledge of the Shopify platform

SKILLS required:

• Excellent communication, interpersonal, people management, team management & leadership skills
• Project Management
• A strategic and forward thinker, with an analytical approach to problem solving
• Aptitude to see the bigger picture and find integration / efficiencies
• Facilitation and presentation skills
• Attention to detail
• Time-management

The ability to:

• Work in results driven and performance focused environment.
• To work independently, as well as being a collaborator and to contribute to and integrate with the bigger marketing team & other stakeholders.
• To influence across various levels and functions within the business and a high level of credibility
• To innovate and drive innovation
• Be adaptable to change initiatives.
• Be self-motivated,
• Have a high level of integrity/sensitivity to confidential information
• Have a high level of innovation.
• Effectively deal with numerous tasks and priorities.
• To prioritize complex and competing demands

QUALIFICATIONS REQUIRED:

Essential:

• A Degree in Digital Marketing/Marketing or an equivalent qualification
• Google Accredited Courses

Preferred:

• A qualification in information systems, web and mobile design or development would be advantageous.

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bKnowledge Skills & Experience

• Excellent customer care and communication skills.
• Accurate and efficient till operating skills with a good track record of overs and unders.
• High standard of work on sales floor in terms of standards.
• Good record of attendance and punctuality.
• Consistent application of Ackermans values, policies and procedures

go to method of application »

Minimum requirements

• You will represent and be a custodian of the brand of our store
• Be energetic and a self-starter
• Two (2) years retail experience which includes at least one year in a supervisory and or management position
• Outstanding merchandise management , stock and cost control skills
• The capacity to maintain high store standards
• A proven ability to influence and lead a team
• You will have a keen development orientation in that you will be inspired to develop yourself and fellow team members
• Ability to communicate effectively in English (written and verbal) and competence in a second official language would be a definite advantage
• Grade 12 or equivalent
• Further qualifications related to retail/business will be an advantage

go to method of application »

bKnowledge Skills & Experience

• Excellent customer care and communication skills.
• Accurate and efficient till operating skills with a good track record of overs and unders.
• High standard of work on sales floor in terms of standards.
• Good record of attendance and punctuality.
• Consistent application of Ackermans values, policies and procedures

go to method of application »

Job Purpose

• We are seeking a talented Product Technologist to join our team. Your role will involve providing critical technical support by maintaining and enhancing the consistent quality of our products and processes, aligning with the company's overall product strategy.
• If you're passionate about delivering high-quality products and have a keen eye for detail, this could be the perfect opportunity for you!

Key Responsibilities:

• To accurately assess products against company standards and specifications in accordance with the critical path to ensure consistent compliance across all departments and suppliers
• To research, source and assist in the development of new and existing products in accordance with company strategy
• To maintain, communicate and issue standards and product specifications
• To review and provide insights regarding necessary product specification adjustments in accordance with Company strategy

Knowledge required:

• Retail Business processes
• Relevant legislation (e.g. Country of Origin Labelling Act)
• Knowledge of SABS standards
• Supplier base knowledge
• Related services – Distribution Centers, Customer Care, Marketing, Stores, Information Technology, Shipping, and Packaging
• Understand Retail Business critical path
• Departmental (Product Technology) processes and standards
• Product Technology objectives and strategies

Skills required:

• Product development, technical design and/or pattern making
• Sound problem-solving and decision-making skills
• The ability to communicate business expectations effectively to suppliers and technical information to non-technical audiences
• Effectively represent the company to external customers, suppliers and stakeholders
• Excellent accuracy and attention to detail
• Analytical skills
• Sound planning, organising & time management skills
• Good networking, interpersonal and relationship-building skills
• Negotiating skills
• Good conflict management skills
• Work independently, as well as be a team player

QUALIFICATIONS & EXPERIENCE

Experience required:

• 3 years manufacturing experience (preferably within a clothing environment) and/or sample room experience
• or 3 years retail experience in product technology with exposure to a broad range of clothing
• Experience working with merchandise suppliers to ensure good product quality and practices
• Experience in product fit and measuring requirements
• Experience in assessing samples and advising on fit for purpose, fit and technical outcomes
• Experience in 3D pattern design
• Outwork (printing, dye-house, fabric mill) exposure
• Experience in garment laboratory testing
• Exposure to production floor, work study and process engineering
• Exposure to textile dyeing, printing and finishing processes
• Exposure to general attachments to specialised manufacturing units
• Exposure to product washes / dyeing processes
• Exposure and/or experience in production quality auditing of textiles
• Exposure to textile development
• Exposure to automation/manufacturing machinery
• Experience in product specific manufacturing, pattern making & grading
• Exposure to pressing, ironing and fusing
• Computer literacy including programs such as Microsoft 365
• Relevant experience in production-related health and safety practices

Essential Qualifications

• Grade 12 Certificate/Matric
• National Diploma in clothing/fashion design /clothing management OR
• Bachelor's degree in Consumer Science or similar

Preferred Qualifications

• Certificate in Fibres and Fabric
• Proficient in Adobe Design Suite (Acrobat, Illustrator, In-design & Photoshop)
• Diploma/Degree in Packaging Technology from the Institute of Packaging South Africa