Available Jobs at Bidvest Bank

Primary Purpose

• Responsible for achieving Acquiring & Merchant Sales targets for the relevant region, Inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth.
• Managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors, partners & stakeholders.
• Training of new customers and staff on acquiring payment processing methods / procedures, equipment & devices.

Minimum Requirements

QUALIFICATION

• Matric or equivalent qualification
• Degree / Diploma in Business related field (Ideal)

EXPERIENCE

• 5 years' experience in the payments and / or banking industry, preferably with acquiring, card and / or merchant experience
• Payments knowledge both within the issuing and acquiring environments
• Customer focused
• Understanding the sales dynamics and targets (Ideal)
• 5 to 10 years in the payments and / or financial industry, preferably with acquiring (card) and / or merchant experience (Ideal)

Duties and Responsibilities include but not limited to:

FINANCE & OPERATIONS

• Identify acquiring & merchant sales opportunities and offer solutions appropriate for the merchant’s requirements, goal & objectives by applying the tools which outlines the products merchants currently have and the propensity for new product take-up, in order to continually grow the customer base
• Understand the complexities & dynamics of the sales acquiring / merchant targets, achieve and exceed these consistently
• Adopt a commercial approach to appropriate cost-to-service, versus value generation to achieve the agreed business turnover and other revenue targets
• Achieve and exceed the agreed merchant service fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product / solution presented to and sold to the merchant and / or prospective merchant
• Participate in the design and execution of the respective Regional Sales plan, to ensure that targets are delivered through ‘cross-selling’ and in order to grow the organisation’s customer base
• Action and manage all sales leads received from potential merchants, as well as all internal business partners within the agreed service level agreements and turnaround times, end-to-end
• Negotiate pricing, complete & sign new merchant and other related agreements prior to implementation
• Execute on the Regional Sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions by conversion of qualified leads into sales by selling offers, which benefit the merchant, as well as the organisation
• Achieve sales (new business & existing growth), that will establish BB Merchant Services & Customer Solutions as a ‘centre-of-excellence’ for sales execution across the organisation’s targeted markets
• Continuously keep abreast of the latest developments and trends with regards to customer expectations and service delivery
• Recommend payment solutions (POS, e-commerce & Integrated Payment Gateways), based on projections of the volume and monetary amount of daily transactions and the demographic environments being serviced / served
• Monitor effectiveness of Regional Sales campaigns to ensure delivery thereof and implement remedial improvements for future campaigns if, where & when required
• Work closely with internal & external business stakeholders / partners, to ensure that the sales execution delivers on ‘best-in-class’ products, services & support
• Monitor individual sales performance on a daily / weekly /monthly / quarterly & annual basis and provide feedback to management in how to improve performance
• Ensure management is regularly up-dated on sales activities, pipeline prospects and pending deals via regular and agreed call & activity reports, as well as weekly sales performance & feedback reports
• Create and execute opportunities and prospects for new business, by working through potential customer lists and find new innovative ways of selling other than via the normal channels
• Review national competitor information, market trends on a regular basis and propose solutions to management to ensure that BB Merchant Services & Customer Solutions always offer a competitive product
• Research and present recommendations to introduce improved products and / or customer offer(s)

PROCESSES & PROCEDURES

• Adhere to the laid down sales processes & procedures within the BB Merchant Services & Customer Solutions frameworks / parameters
• Complete new applications and ensure that process is finalised within the agreed service level turnaround times with a continuous follow-up on progress of outcomes, end-to-end
• Continually add value to the BB Merchant Services & Customer Solutions team, with on-going feedback and market related information & intelligence
• Understand and conform to the content of the organisations policies & procedures with specific reference to the vehicle, travel & mobile policies

TEAMWORK

• Maintain a positive attitude, drive and promote the sharing of knowledge & experience and remain open to constructive feedback and criticism of performance
• Interact closely with various members of the supporting and operational environments to ensure that requirements and expectations of customers are met at all times – be a team player
• Contribution to level of teamwork, accountability, delivery, quality & speed of information shared, contribution to efficiency & effectiveness of the environment
• Effort to build & maintain quality inter-personal relationships
• Respond openly to feedback and promote harmony and teamwork in the sales team
• Contribute to teamwork in department by managing stress in a manner that does not disrupt the team’s effectiveness
• Support and drive the business’s core values
• Take accountability for the achievement of operational objectives within own area of control
• Continuous development of the knowledge base and intellectual property
• Contribute to making the department a great place to work

CUSTOMER & RELATIONSHIP MANAGEMENT

• Improve key relationships and change the acquisition methodology with internal business partners / stakeholders
• Identify stakeholder requirements and expectations, in order to develop effective stakeholder / partner engagement plans
• Continuously relationship manage all merchants in the respective region and ensure that an effective and efficient relationship model remains in place, in order to retain merchants within the allocated portfolio
• Meet and attend to internal & external meetings if, when and where required
• Engage with the business partners / stakeholders with the direct aim of promoting the value proposition of BB Merchant Services & Customer Solutions
• Take & accept primary responsibility for merchant satisfaction through excellent service delivery, by ensuring that BB Merchant Services & Customer
• Solutions become the market leader in terms of service excellence in end-to-end delivery and turnaround
• Training of new customers and their staff on acquiring payment processing methods and merchant equipment in use
• Relationship manages the engagement with merchants and relevant internal & external stakeholders / partners in the relevant business units, by attending meetings with internal business partners (management meetings, customer meetings, events, etc.)
• Focus on the continuous growth of the organization’s customer base
• Build & maintain a healthy pipeline of clients
• Managing relationships with group companies and external customer base (group reach), specifically focusing on acquiring / merchant sales & strategic requirements
• Educate existing clients in collaboration with their assigned regional sales consultants about the specific acquiring / merchant products and services available, through the provision of professional & expert advice

TRAINING & DEVELOPMENT

• Take ownership for driving own career development and stay abreast of Industry changes within areas of expertise
• Preparation and signing-off of a Training / Skills development plan
• Achievement of objectives / milestones set-out in the development plan

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PRIMARY PURPOSE

• This role is responsible for FCU strategy implementation of the Financial Crime Unit Framework.
• The incumbent ensures the FCU provision is strategically aligned with the Bank needs and regulatory requirements and mitigates bank's exposure to fraudulent activity maintaining a safe and secure environment.
• This role is further responsible for holistically managing the teams within the Financial Crime Unit.

TECHNICAL COMPETENCY REQUIREMENT

• Good knowledge of regulations relating to Financial Crime Compliance, including without limitation Financial Intelligence Centre Act, FAIS Act, Prevention of Organised Crime Act (POCA), Prevention and Combating of Corrupt Activities Act, Public Finance Management Act (PFMA), and Treasury regulation.
• Strong knowledge of key regulatory issues and control assessment processes.
• Highly numerate, with the ability to assimilate information quickly and accurately to inform decisions around key functions.
• Ability to analyse trends and customer needs across financial crime

REQUIRED MINIMUM EDUCATION AND TRAINING

• Bachelor’s Degree in Fraud Examination, Financial Forensics, Fraud Investigation, Law, Criminology, or other similar qualification.
• Certified Fraud Examiner (CFE)
• Extensive training in Criminal Justice, Forensic investigations, and Prevention.

REQUIRED MINIMUM WORK EXPERIENCE

• 5-7 years extensive experience in combatting bank related crimes and applying risk mitigation strategies.
• 5 years’ experience in Financial Services Industry
• Minimum 3 years’ experience in a management role
• Experience in advising on financial crime matters in an organisation with a diverse range of business activities.
• Experience in developing and implementing Compliance planning, monitoring, and reporting relating to financial crime.
• PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Monitor spend to adhere to allocated budgets within area of responsibility.
• Control and manage costs and expenditure in line with departmental and Bank budget expectations.

CUSTOMER CENTRICITY

• Identify and suggest improvements to financial crime policies, procedures, and frameworks and ensure adherence to regulatory requirements.
• Implement Fraud Operations, Fraud Prevention and Financial Crime Investigations remedial plans.
• Interpret and execute Financial Crime Unit strategy for the Bank.
• Provide input into the development of innovative solutions to address complex financial crime risks and issues and help our clients meet global regulatory expectations.
• Lead and work as part of a team to create valuable and practical insights for our clients, adapting methods and practices to fit their business needs.
• Limit potential losses to the Bank and ensuring that all processes have a rigorous control in place, can be monitored accordingly and are adhered to.
• Report, document and monitor all identified matters to all relevant internal and external bodies in line with regulatory and legislative reporting requirements.
• Identify, analyse, investigate, report and trend the risks faced by the team, the Bank to ensure that the necessary controls are in place to measure, monitor and control these risks
• Coordinate the implementation of changes to any deficiencies identified within the processes and procedures.

OPERTIONAL EXCELLENCE

• Assist Head: FCU to perform Financial Crime investigations of high/sensitive nature, including lifestyle audits and vetting.
• Appropriately plan and scope the investigations to ensure adequate investigatory focus.
• Ensure investigations are executed in a compliant manner ensuring adherence to the requirements of the applicable laws and regulations.
• Present evidence in Disciplinary enquiries, civil court and/or criminal court based on factual findings reports from investigations.
• Perform pre and post fraud control reviews to identify the failings in the control environment which led to/facilitated the financial crime or misconduct.
• Assist Head: FCU to perform compliance reviews in Divisions to ascertain whether the Divisions comply with the Bank’s standards.
• Drive Fraud awareness and fraud prevention/detection training.
• Give recommendations to optimise any system and capabilities used when identified.
• Delegate appropriate customer service duties within the team as required to ensure a more effective and efficient flow of operation.
• To constantly analyse and interpret deliverables to assess and improve individual performance and service quality.

PEOPLE LEADERSHIP

• Inspire, motivate, and support team so that they are effective and delivering high quality work and meeting organisational and individual objectives.
• Manage planning of resource requirements, ensuring sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the team.
• Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
• Ensure that all employees are motivated and continuously developed.
• Inspire and engage employees around the vision and strategy of the Bank, maximising employee engagement and willingness to invest discretionary effort.
• Take responsibility for engagement planning, management, and leading teams in a variety of financial crime engagements.

DIGITAL JOURNEYS

• Identify, assess, and implement opportunities to optimise the fraud process through digitisation and automation.
• Effective tracking and measuring of all digital and automation implementations to ensure ROI
• Effective change management for all newly implemented digital / automation solutions.

COMPLIANCE AND MONITORING

• Ensure horizon scanning on evolving financial crime risks including remaining up to date on global regulatory compliance, emerging trends and opportunities and legislative matters.
• Define and analyse data trends, key metrics, and financial risk patterns, to continually improve fraud prevention, customer experience and the efficiency and effectiveness of the Bank’s processes.
• Work with colleagues across the business to identify, assess and manage financial crime risk.
• Partner with Internal Audit to ensure appropriate third line oversight of financial crime risk.
• Ensure all statutory and business Reporting are done within predetermined deadlines, monthly, quarterly and annually in line with all relevant regulations and bank’s internal policies and procedures.
• Provide and track recommendations for actions to reduce the identified risks during the review and/or investigation.

STAKEHOLDER MANAGEMENT

• Liaise with regulators, external advisors, and relevant stakeholders.
• Pro-actively develop and maintain a wide range of external contacts to obtain/exchange information, identify environmental change which may impact the Bank.
• Work collaboratively with management to implement prevention and investigative strategies.
• Work collaboratively across function teams within Fraud Operations, Fraud Prevention and Financial Crime to ensure effective and efficient operations.
• Fostering and maintaining good relationships with law enforcement parties, including NPA, SAPS, AFU

REPORTING

• Produce regular management information and data for reporting on Financial Crime risks to Head: FCU.
• Ensure consistent and timeous feedback on cases that have been escalated.
• Gather, Collate, Analyse data, Evaluate and Disseminate information to be actioned to aid in the reduction, identifying and addressing current threats, trends, subjects and activities of financial crime.
• Generate or review accurate investigative reports to provide feedback where necessary on matters in order to ensure key stakeholders have the correct information to make critical decisions.
• Report any data inaccuracies and anomalies to the relevant persons / bodies / entities.
• Analyse trends observed, identify discrepancies in reports and provide recommended solutions.
• Analysing industry data and report on trends that effect the Bank

LEARNING AND GROWTH

• Work with relevant stakeholders to design and implement appropriate financial crime education, learning and communication for employees.
• Take ownership for driving own career development.
• Achievement of objectives/milestones set out in the development plan.
• Preparation and signing off, of the development plan.
• Development of knowledge base and intellectually property.

WORK CONDITIONS

• Office bound

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PRIMARY PURPOSE

• Accountable for managing the financial control function within Bidvest Bank and subsidiaries.
• Includes the development of a financial and operational strategy, metrics tied to the strategy, and the ongoing development and monitoring of control systems designed to preserve company assets and report accurate financial results.

KEY PERFORMANCE AREAS (KPA’s) AND KEY PERFORMANCE INDICATORS (KPI’s)

OPERATIONAL EXCELLENCE

Financial control

• Lead and direct all functions of the Bank’s financial control department, including finance operations, financial & statutory reporting, tax and vat, debtors and creditors
• Lead and direct all functions of the Bank’s related financial processes, policies and procedures
• Oversee implementation and management of Key Financial controls across all functions across the Bank
• Manage year end audit process including Bidvest Group financial year packs and Bidvest Bank and related subsidiaries Annual Financial Statements within regulatory timelines
• Manage all Bidvest Group finance related matters for Bidvest Bank and all Bank related entities
• Identify and implement opportunities to improve current financial processes (innovation, automation and efficiencies)
• Lead and direct Bank wide Cort saving initiatives in line with continued targets of reducing the Bank’s cost to income ratio annually
• Assist CFO with any Controls, accounting, IT systems projects and financial matters as required
• Technical financial accounting and structuring on any Bank and Bank related corporate finance matters
• Member of Finance Manco Committee

CUSTOMER CENTRICITY

Daily Operations

• Advise on market best practice for all Financial Control functions and implement operational best practices
• Monitor the implementation of strategic objectives
• Take initiative for problem solving and have a solution driven mindset
• Maintain strong and positive interpersonal relationships with internal departments and external parties
• Act in the best interest of the Bank at all times
• Ensure delivery of functions are met within all prescribed and regulatory timelines
• Manage strong relationships with the Bank’s Executive Committee and management

GOVERNANCE

Risk Management

• Maintain a strong financial control environment with best practice processes and controls
• Address internal / external audit matters timeously and implement controls to prevent future occurrence of findings. Continued target of only low risk findings.
• Identify and communicate potential risks and relevant risks mitigating controls to be implemented
• Lead and direct all financial operational risk matters in the Bank
• Attendee at the Bank’s audit committee with participation into financial matters as required
• Attendee at the Bank’s Senior Credit Committee and ALCO (as required)

LEARNING, GROWTH & CULTURE

• Living the Bank’s values (Respect and Honesty, Innovation, Transparency and accountability, Integrity, Excellence) consistently
• Lead and drive a positive and energetic environment within the financial control and procurement teams, as well as contribute to overall positive culture across all other areas of finance
• Drive own personal and career development
• Arrange training and development exposure in line with identified development areas of employees and encourage employees to take ownership of professional development
• Identify future finance and procurement skill requirements to enhance efficiencies across departments
• Coaching and mentoring of staff

REQUIREMENTS QUALIFICATIONS AND EXPERIENCE

• Qualification: CA(SA)
• Experience: 5 years in a similar capacity managing the entire function / 5 – 8 years within the industry, experience in an auditing firm is ideal

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Knowledge and understanding of the complexities involved in Financial Control, Statutory reporting, technical accounting, Procurement and Taxation within the Bank
• Expert knowledge – Tax Legislation, Principles and Accounting SA Governing Bodies and Reporting Structures as well as Reporting Framework and timelines
• Internal policies and procedures
• Ability to operate effectively under pressure
• Financial acumen
• Integrity
• Management and leadership skills
• Attention to detail
• Excellent communication skills.
• Knowledge and understanding of banking products and source system to GL reconciliations
• Experience with managing year end external audit and internal audit engagements
• Experience in Banking within a Financial Control environment

WORKING CONDITIONS

• Office bound

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PRIMARY PURPOSE

• Conduct incident management, incident analysis, gap identification, enhance information to support investigations, Fraud Risk assessments, prosecutions and intelligence driven operations that will assist clients and stakeholder to prevent, detect crime and mitigate business risk.

TECHNICAL COMPETENCY REQUIREMENT

• Strong understanding of fraud types (payment fraud, identity theft, account takeover, etc.) and industry-specific risks.
• Knowledge of fraud prevention frameworks, tools, and regulatory obligations.
• Ability to translate technical findings into clear business insights
• Ability to anticipate fraud trends and proactively develop mitigation strategies.
• Ability to works effectively across departments (fraud ops, IT, compliance, product, etc.)
• Maintains high standards of confidentiality, data privacy, and compliance
• Delivers results within deadlines while maintaining quality

REQUIRED MINIMUM EDUCATION AND TRAINING

• Diploma or equivalent (Forensic Investigation, Law, Crime Analysis, Criminology)
• Certified Fraud Examiner (CFE)

REQUIRED MINIMUM WORK EXPERIENCE

• 3-5 years’ experience within Fraud Department handling different aspects of fraud and investigations

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Prevent and reduce financial losses by ensuring optimal adherence to processes and procedures.

CUSTOMER CENTRICITY

• Communicate investigation outcomes and emerging risks to management and relevant recipients as appropriate.
• Liaise with customers regarding financial crime-related concerns, inquiries, or investigations, ensuring professionalism and confidentiality.
• Partner with technology, risk, and operations teams to lead or contribute to financial crime prevention initiatives and system enhancements
• Maintain and enhance working relationships with clients (commercial and physical security), law enforcement agencies, national prosecuting authorities and other organisations who have a vested interest in addressing crimes of mutual interest
• Advise frontline teams, compliance, AML, legal, and operational stakeholders on financial crime matters.
• Assisting with FCU queries
• Provide and track recommendations for actions to reduce the client risks identified during the review
• Review, evaluate and provide recommendation of customer escalation
• Collaborate with business to define data required to address gaps identified to mitigate against financial crime risk

OPERTIONAL EXCELLENCE

• Conduct and oversee in-depth investigations into suspected money laundering, fraud, terrorist financing, sanctions breaches, and other financial crimes.
• Ensure timely escalation and documentation in line with regulatory requirements.
• Identify weaknesses in financial crime controls and propose improvements to policies, procedures, and monitoring systems to enhance risk mitigation.
• Evaluate complex customer profiles, transactional behaviors, and adverse media to assess risk levels and recommend appropriate remediation or exit strategies
• Utilize analytical tools and data sources to detect unusual patterns, support investigations, and generate actionable intelligence.
• Compile reports, affidavits and testify in court for bail opposition and aggravation
• Mitigate risk by generating pro-active information sourced via incident analysis and management
• Data base testing, data mining and interpretation data sets in the form of a report
• Deal with operational information and investigative analysis to support investigations and prosecutions
• Responding to summons, subpoenas and legal proceedings – this includes to testifying to findings in internal disciplinary hearings and properly constituted tribunals
• Conducting substantial research and guidelines on latest fraud syndicates affecting the strategic and operational functions of the Bank and its subsidiaries
• Develop a database detailing fraud syndicate and heatmaps for preventative measures to be put in place
• Investigate and register cases in terms of Section 34(1) of the Prevention and Combating of Corrupt Activities Act
• Ensure all matters are recorded on the FCU platform / system

Adopt Fraud Risk Assessments

• Submit and or make contribution to reports required by management and court
• Reporting of fraud trends to SABRIC
• Draft for review and present Executive Summary and Factual Finding on systems and report feedback to management
• Deal with ad-hoc assignments

Ensure all SLA’s are adhered to

• Information collection and profiling of subjects to support AML initiatives
• Manage workgroups, projects, major investigation and conduct presentations

LEARNING AND GROWTH

• Support the development of junior team members by providing training, guidance, and quality assurance on investigations and decision-making
• Take ownership for driving own career development, as well as that of junior staff.
• Achievement of objectives/milestones set out in the development plan.
• Broaden skills to ensure greater marketability and value within the bank

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Primary Purpose

• To generate revenue for Bidvest by sourcing new clients and proactively managing the account to maximize profitability.
• To grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base.
• To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.

Minimum Requirements

Qualifications

• Matric
• NQF6 - National Diploma
• Finance/Certificate in Banking
• FAIS RE5 Completed within allocated time- lines as prescribed by FSCA
• Recognized as per FSCA Relevant Financial qualification

Experience

• 2 years, Previous Business Banking and Relationship Management Sales experience, with exposure to financial services

Competencies

Knowledge

• Sound understanding of business banking sales
• Customer relationship Management
• Good knowledge of sales and service principles

Technical

• Negotiating skills
• Presentation skills
• Good Communication Skills
• Networking ability
• Ability to sell

Personal

• Own vehicle and valid driver’s license
• Business Acumen
• Attention to detail
• Time management (planning skills)
• Teamwork
• Self-motivated
• Resilient

Duties and Responsibilities

FINANCE

Sales

• To proactively cold call and find new clients for Bidvest to meet the monthly revenue target
• To educate and promoting Bidvest’s full product offering to clients to maximize the revenue that can be generated
• Manage the profit margins through providing clients with comparative information on rates and obtaining the best rates for specific banking products
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Actively grow the client base by agreed target of new acquisitions a month in order to achieve the sales target

Portfolio

• Monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
• Identify opportunities for cross selling and referrals to other product lines through developing a good understanding of client needs
• New revenue opportunities are identified and customer feedback on product

Risk Management

• Comply with governance in terms of legislative and audit requirements
• Understands clients risk profile and balance for individual clients by optimising product mix

CLIENT CENTRICITY

Client Service

• Correctly anticipating and interpreting the clients’ business requirements in order to get them to bank with Bidvest Bank, sell right product to right client and ability to close deals
• Providing relevant timeous solutions to the client through researching the client’s business in relation to the current economic climate and educating the client on Bidvest’s products
• Providing excellent service that will result in client referrals and new business
• Taking on the role as the primary point of contact for the client, ensuring excellent service
• levels and quality to clients to ensure the retention of the client and a long-term working relationship
• Continuous face to face and telephonic interaction with clients in order to pre-empt and proactively address their needs
• Assist the client with innovative ways to gain maximum benefit from the products e.g. offering right product at right time
• Pro-actively manage the review process of clients’ facilities, checking, submitting and motivating the business case for approval to credit and legal departments to achieve renewal in the necessary time period. (Providing all necessary documents)
• Train and assist the client on the necessary systems / processes to deal with the Bank in the most efficient way, client education
• Continual awareness of what is going on in the market and economy to provide relevant advice to the client at all times
• On-boarding – signing up client for first time, following the correct processes in terms of compliance, credit application and obtaining the facility with the relevant internal department

Admin Support

• Provide relevant reports in order to track progress
• Review the client files and ensure client information updated
• Update and manage all client interaction on the CRM system

INTERNAL PROCESSES

Process Management

• Successful relationship building with legal, credit, Internal bankers, back office and Treasury in order to achieve clients’ needs
• Work with legal and credit to ensure that all necessary documents are in place and delivered to clients
• Assist with SARB applications
• Follow up with all parties to ensure that queries are resolved

Training

• Manage own development to increase own competencies
• Ensure all ‘other’ product training is completed, to equip for cross-selling opportunities
• Ensure all Bidevst Bank mandatory training i.e. Anti-Money Laundry is completed
• Training and keep abreast with FICA, PoPI compliance and legislation
• Meet training deadlines as outlined in PDP
• Keeping abreast of Compliance (FICA) requirements
• Knowledge of Banking products and channels
• FAIS compliance
• Understand the sales cycle