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  • Posted: May 27, 2026
    Deadline: Not specified
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  • Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Risk Specialist

    Key Purpose

    • To support the Risk Manager in achieving their objective of embedding  Risk Management Obligations within Invest Operations.To assist the business in fulfilling its mandate of Protecting both internal and external stakeholders through proactive Risk Management.

    Areas of responsibility may include but not limited to

    • Facilitate fraud incident review,analysis and corrective actions.
    • Update SOPs for business improvement  - Align SOPs with regulatory changes and best practices
    • Fin Recon Management support and back-up.  - Investigate items on the Fin recon reports to clear 
    • Investigate Data Integrity items  - Look at the data integrity items and determine Risk or Compliance issue
    • Receive and vet all submitted Risk and Compliance related work.
    • Management and adherence to POPIA & PAIA - Review Data Management; Access control and training and awareness processes
    • Daily/ Monthly risk monitoring - Review High risk transactions
    • Risk Management reporting - Develop Reporting Framework with timelines and Key Risk Indicators
    • Existing risk incident Management - Review and Manage Existing Risk Incidents
    • Implementation and adherence to TCF principles - Review business processes are in line with the TCF principals
    • Operational Support and guidance in terms of risk management - Provide operational teams with support and guidance on identifying, assessing, and mitigating risks
    • Risk Incident Response Management - Coordinate and manage the response to Risk Incidents
    • Risk Remedial Action Management - Manage and oversee the implementation of remedial action for identified risks
    • Development and Maintenance of Applicable CRMP

    Personal Attributes and Skills

    • Questioning techniques
    • Customer service orientation
    • Conflict handling
    • Good communication skills
    • Relationship building skills
    • Results orientation
    • Assertiveness
    • Positive attitude
    • Time management skills
    • Self-managed
    • Analytical skills – facilitation and coaching

    Education and Experience

    • Matric -essential
    • Risk Management or similar qualification(preferable)
    • Investment Product knowledge 5 years
    • LISP experience 3 years
    • Microsoft office experience intermediate
    • Compass system knowledge 5 years
    • Paradigm system knowledge 3 years
    • Frontline system knowledge 3 years
    • Knowledge of Investment legislation
       

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    Risk Manager

    Key Purpose

    • To lead, guide and support a team of Risk Specialists responsible for mitigating business and compliance risk within Discovery Invest. To construct and implement a Risk Management strategy aimed at proactively identifying and mitigating business risks. To construct and implement a fraud mitigation strategy aimed at identifying and reducing fraud risk within the business.
    • In addition to the above, the role also requires engagement with 2nd Line Risk Management functions as well as internal operations stakeholders.

    Areas of responsibilities

    To assist and support the Head:First Line Compliance & Business Improvement) in fulfilling his mandate which includes but is not limited to:

    • Implementation of the Group Risk Framework as is relevant to the applicable Business Unit and advising on processes and suitable control frameworks to implement strategic regulatory obligations
    • Provision of strategic guidance and support to the Business Units on the implementation of new and changed regulatory obligations and with the aim of ensuring that business objectives (strategic and operational) are aligned to the regulatory framework and risk exposure profile of the business
    • Managing the Regulatory Profile and engaging with the Executive Management team on any Risk incidents and exposures relating to its regulatory obligations.
    • Development and oversight of reports as well as setting reporting standards to provide accurate pertinent risk reports
    • Project management in support of risk requirements, implementation of systems, procedures, policies and training requirements.
    • Monitoring the applicable business unit risk functions and assurance across the business units.
    • Assist management with identification and evaluation of risk exposures and regulatory breaches.
    • Engagements with Regulators and with other interest groups in the industry.
    • Implementation of the Fraud Control Management System (FCMS)

    Education, Knowledge and Experience

    • Relevant tertiary qualification (preferably in the Risk or Commerce field).
    • The person must have a clear and in-depth understanding of the Collective Investment Schemes Act, the FAIS Act (especially Cat I, II and III) and the Long-Term Insurance Act as it relates to the underwritten investments policies.
    • At least 5 years of Risk-related experience.
    • At least 3 years of experience in a First Line role

    Competencies

    • Adaptable
    • Excellent communication skills
    • Resilient
    • Team Player

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    Consultant

    Key Purpose

    • Increase the sales of the product range through building relationships, superior client service and technical knowledge via Virtual platforms.

    Areas of responsibility may include but not limited to :

    All work must be done accurately, comprehensively and in-line with set quality standards and timelines.

    • Increase Discovery products sales through building relationships, superior client service and technical expertise
    • Create strategic business partnerships with multiple intermediary stakeholders.
    • Relationship building with internal and external stakeholders.
    • Project management of new business process, from end to end.
    • Develop comprehensive business plans that align with advisor objectives.
    • Intermediary reporting and trend analysis.
    • Consistently deliver Discovery value proposition.
    • Escalated query resolution and troubleshooting
    • Review new business pipeline, follow-up, and tracking.
    • Issuing of quotations
    • Liaise with Operations support teams on servicing and processing of business.
    • Technical training and ongoing product support to financial advisors.
    • Keeping up to date with competitor product and service offering and industry developments
    • Participating in proactive sales and marketing initiatives

    Personal Attributes and Skills

    • Logical, analytical problem-solving ability.
    • Excellent interpersonal skills.
    • Excellent verbal and written communication skills.
    • Ability to work independently.
    • Ability to take accountability, responsibility, and ownership.
    • Able to take initiative and exercise sound judgment and decision making.
    • Ability to work in a highly pressurized, target oriented environment.
    • Ability to deal positively with change and uncertainty.
    • Strong business acumen.
    • Strong sales and persuasive skills.
    • Customer oriented.
    • Ability to meet deadlines timeously.

    Experience

    • 2 years’ experience in Customer Service
    • 2 years’ experience in Insurance industry.
    • Knowledge of Discovery Products.
    • Relevant financial services industry experience is advantageous.
    • Sound insurance industry experience
    • Adviser consulting experience in the financial services industry
    • An understanding of financial planning 

    Qualification

    • Business degree (advantageous)
    • RE5 (preferable)
    • NQF5 in Wealth Management of Financial Planning / 60 FAIS credits (preferable)
    • Knowledge of MS Office Suite
    • Sales experience (advantageous)
    • Knowledge of MS Office Suite
       

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    Executive Relationship Manager

    Key purpose

    • The Executive Relationship Manager (ERM) is responsible for managing and strengthening strategic relationships with Discovery Invest’s key advisers and franchises. The ERM role is a very strategic focused role, which includes exceptional service delivery, high-level escalation management, and a big focus on data insights to identify opportunities that support adviser growth, client engagement, and the Discovery shared-value model.
    • This is not a commission-based sales role, but plays a critical role in enabling new business, retention, and adviser-led client conversations through insight, analysis, and collaboration.

    Key Outcomes

    • Strategic partnership, understanding adviser’s or franchise’s business and goals
    • Data and engagement-led identification of growth and engagement opportunities
    • Trusted senior point of contact for advisers and franchises
    • Consistent, high-quality service delivery
    • Effective resolution of complex escalations
    • Strong adviser confidence in Discovery Invest

    Key Responsibilities

    Relationship & Stakeholder Management:

    • Build strong relationships with advisers, franchises and stakeholders
    • Act as a strategic partner understanding adviser/franchise practice and goals
    • Facilitate regular engagements and presentations

    Data Analysis & Opportunity Identification:

    • Analyse adviser and client data to identify growth, retention and engagement opportunities
    • Translate insights into actionable discussions

    Service Delivery & Escalations:

    • Own and resolve complex service and operational escalations
    • Drive service recovery and risk management

    Collaboration & Enablement:

    • Partner with Invest specialists for adviser and franchise engagements
    • Ensure understanding of processes, product and regulations impacting the financial services industry

    Experience & Qualifications

    • BCom degree or equivalent
    • 5+ years investment industry experience
    • 3+ years in adviser relationship or similar role
    • Relevant product knowledge
    • Vast knowledge of relevant regulatory and compliance requirements
    • Strong operational and regulatory knowledge
    • Understanding of operations processes, such as New Business, Servicing, Transfers, Withdrawals
    • Demonstrated Presentation experience

    Advantageous

    • Relevant industry-related qualification
    • RE qualification
    • Platform experience (Compass, Paradigm)
    • Language:  Afrikaans fluency is advantageous; the ability to understand Afrikaans is also beneficial.

    Skills & Capability Profile

    • Strong communication and presentation skills, with the ability to engage confidently with top advisers and stakeholders
    • Analytical and problem-solving capability, with the ability to interpret data and translate insights into meaningful actions
    • Commercial awareness, with a proactive approach to identifying opportunities for growth, client engagement and service improvement
    • Excellent organization and time management, with the ability to manage multiple priorities in a fast-paced environment
    • High attention to detail and accuracy, particularly in managing complex client, product and operational matters
    • Resilience and adaptability, with the ability to perform effectively under pressure and navigate changing priorities
    • Professional credibility and assertiveness, with the confidence to influence discussions and manage challenging situations
    • Self-motivation and accountability, with a proactive approach to delivering high-quality outcomes
    • Collaborative mindset, with the ability to work effectively across teams and functions
    • Strong technical proficiency, including PowerPoint (creating and delivering presentations), Excel and other standard business tools

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    Learnership: Long Term Insurance - PWD

    Key Purpose of the role

    • This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

    Areas of responsibility may include but not limited to

    • Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

    Personal Attributes and Skills

    • Innovative/ critical thinking/ and problem solving skills
    • Good attention to detail and levels of accuracy
    • Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
    • Time management and planning skills
    • Ability to effectively prioritize and execute tasks in a high pressure environment
    • Ability to work independently and in a team orientated environment
    • Service driven, a sense of urgency and a team player.
    • Adapts to changing circumstances and handles criticism well and learns from it.

    Education and Experience

    • Grade 12 is essential.
    • Maths (Minimum Level 4 – 50%)
    • English (Minimum Level 4 – 50%)
    • Maths Literacy (Minimum Level 5 - 60% )
    • 2nd language (Minimum Level 4 – 50%)
    • May have an incomplete tertiary qualification (advantage)

    Specific Requirements:

    • Not be engaged in post Matric studies or formal employment;
    • Not have completed any previous Learnership.
    • Be between the ages of 18 and 25 years;
    • Have effective communication skills in the written & verbal English language;
    • Possess basic computer skills mainly MS Excel & MS Outlook
       

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    Information Analyst

    Key Purpose of the role

    • To enable data-driven decision-making by transforming complex data into actionable insights through analysis, reporting, and visualization. The Information Analyst ensures the accuracy, consistency, and accessibility of management information while maintaining comprehensive documentation of data processes, methodologies, and reporting standards. The role requires someone who can work effectively under pressure, manage multiple priorities, and deliver high-quality outputs within tight deadlines, all while maintaining a strong focus on detail and data integrity. This position is critical in bridging technical data systems with business objectives to support strategic and operational goals.

    Areas of responsibility may include but not limited to:

    • Gather, clean and validate data from multiple internal and external sources.
    • Analyse data to identify trends, patterns, and anomalies that inform business decisions.
    • Design, develop, and maintain dashboards and reports using tools such as Power BI, Excel and other reporting and visualization tools that the company utilizes.
    • Collaborate and interact with the different product houses, MIS teams and other business units to understand data needs and deliver tailored insights.
    • Provide ad hoc analysis and reporting as requested by stakeholders.
    • Create and maintain comprehensive documentation of data sources, transformation logic, reporting methodologies, and business/technical definitions and requirements including SOP’s, to ensure transparency, consistency, and alignment across data initiatives.
    • Facilitate secure data exchange by providing SFTP support to stakeholders, including logging access requests, managing permissions, and delivering user training to ensure effective and compliant platform usage.
    • Support the development and optimization of the MIS team, including data pipelines and automation.
    • Train users on interpreting reports and using self-service tools where applicable.
    • Compile and present data-driven reports that summarize key findings and deliver actionable insights to support informed business decision-making.
    • Ensuring DLP principles are applied, and end users and other MIS stakeholders/recipients align with the Discovery Group DLP standards.
    • Work with other departments/stakeholders to understand their data needs to guide them on what data to extract and provide insights that support their goals.
    • Provide proactive support to the Managers by assisting with project coordination, reporting, and team communication, while also collaborating with cross-functional teams to ensure alignment on data initiatives and business objectives.
    • Work with project teams in order to deliver on the MIS component on Discovery projects within the project timelines.
    • Ensure timely delivery of outputs by meeting deadlines and fulfilling stakeholder requirements.
    • Provide feedback to management/stakeholders regarding reports delivered and planned activities for the following week on a regular basis.
    • Attend to maintenance of reports/dashboards which includes modernizing the report in line with best of breed practices.
    • Research and familiarise yourself with best of breed practices pertaining to MIS environment.

    Key outputs may include but not limited to:

    • Data coordinating and analysis on information retrieved/received.
    • Produce technical specifications for MIS/business requirements.
    • Obtain the relevant/required data from other Discovery stakeholders in order to meet and fulfil MIS requirements.
    • Create and maintain reports that are required by various parties.
    • Ensuring quality of delivery.
    • Assist and work closely with all stakeholders while business relationships.
    • Compiling and maintenance of daily, weekly, and monthly reports.
    • Compiling and maintenance of ad-hoc reports for relevant teams.
    • Writing necessary SQL scripts for extracting data to support any required needs.
    • Compiling necessary Power BI dashboards to support any required needs, this includes the creation and maintenance of these dashboards.
    • Publish and maintain a list of approved production report/dashboards across Sales and Distribution.
    • Documentation of data sources, data linage and business/technical definitions and requirements.
    • Producing operational reporting and where necessary specifying new reporting requirements. Example cases: Cognos reports, Excel reports, SQL reports, and Power BI dashboards.
    • Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions.
    • Delivering within agreed timelines and SLA’s.

    Competencies

    The successful candidate will be required to display the key competencies but not limited to:

    • Strong analytical and data modelling skills.
    • Good written and verbal communication skills and ability to build relationships with key stakeholders.
    • Above average ability to work with, analyse, and report on data.
    • Ability to source data from both structured and unstructured sources.
    • Ability to work well under pressure and in conditions of change.
    • A team player who can work independently and within team structures when required to do so with minimum supervision.
    • Ability to multi-task and to manage workload.
    • Logical, organized and structured.
    • High level of attention to detail.
    • Resilience, enthusiasm, energy, and drive.
    • Positive, can-do attitude.
    • Ethical and able to maintain confidentiality and manage boundaries.
    • Aligned to Discovery values and core purpose.
    • Analysis, judgment, and problem-solving skills essential.
    • Planning and organisational skills must be well honed.
    • Must be able to control own work effort.
    • Tolerance of Stress.
    • Must display tenacity and drive to accomplish tasks.
    • Must be able to work and manage deadlines.
    • Ability to present and interpret reports.
    • Ability to follow instructions from their manager.

    Technical Skills:

    • Advanced proficiency in SQL, Excel, and data visualization tools.
    • Experience and understanding working with star/snowflake schemas, fact and dimension tables.
    • Experience with data warehousing and ETL processes is a plus.
    • Excellent communication and presentation abilities.
    • Basic knowledge of Git for managing code and collaboration.
    • Strong analytical and problem-solving skills.
    • Attention to detail and a commitment to data quality.
    • Understanding of data cataloguing, lineage, and metadata management.

    Education and Experience:

    Qualification

    • Matric with maths (Essential)
    • Bachelor’s degree in Information Systems, Computer Science, Business Analytics, Statistics, or a related field. (Essential)
    • Postgraduate degree (simply an advantageous)
    • Relevant SQL Certification (e.g., Oracle Database SQL Certified Associate, MySQL Developer Certification, PostgreSQL Certification, or equivalent)
    • Data Visualization Certification or Proficiency (e.g., Microsoft Certified: Power BI Data Analyst Associate, or demonstrated expertise in tools such as Power BI, Tableau, or Qlik).

    Experience

    • Minimum 2-5 years experience in SQL and advanced Excel functions
    • Minimum 4-5 years experience in data visualization tools (e.g., Power BI, Tableau, etc).
    • Minimum 4-5 years of experience in a data analysis, MIS, or business intelligence role

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    Technical Lead - AI Enablement Squad

    Key Purpose

    • The AI Enablement Squad Technical Lead is a senior hands‑on leader responsible for translating cutting‑edge data science into robust, scalable, production‑grade AI systems. The role provides deep technical leadership across the productionisation of machine learning and LLM solutions, with a strong emphasis on advanced Python engineering, sound software and systems architecture, and engineering excellence.
    • This role is accountable for technical design, implementation quality, and architectural integrity across AI-enabled systems, working closely with data scientists, engineers, and platform teams. The role acts as a technical authority and mentor, guiding engineering decisions, reviewing critical code, and supporting the growth of junior and mid-level technical team members.
    • The position involves hands-on ownership of the end-to-end technical lifecycle—from system and data pipeline design, through build, testing, deployment, and production monitoring. Success in this role requires architecting and implementing maintainable, resilient, and scalable systems, integrating effectively with existing enterprise platforms, and ensuring alignment with Group development, security, and governance standards.

    Key outputs

    The successful applicant will be responsible for but not limited to the following job functions:

    Areas of responsibility may include but not limited to

    Hands on Technical Leadership & Mentorship

    • Act as a senior hands-on technical lead and principal engineer, contributing directly to critical production Python codebases.
    • Provide technical mentorship and guidance to junior and mid-level engineers through code reviews, pairing, and architectural discussions.
    • Set and uphold high standards for code quality, testing, reliability, and maintainability, fostering a culture of engineering excellence.

    Production Python & Systems Architecture

    • Lead the technical design and implementation of production-grade AI systems, with a strong emphasis on advanced Python engineering.
    • Design and influence system and application architecture for model deployment, inference services, data pipelines, and integrations.
    • Make pragmatic architectural decisions balancing scalability, resilience, performance, cost, and time-to-value, in alignment with Discovery’s enterprise and security standards.

    MLOps / LLMOps & Operational Excellence

    • Design, implement, and evolve production ML and LLM workflows, including deployment, monitoring, and lifecycle management.
    • Champion best practices in CI/CD, automated testing, observability, and incident analysis for AI-enabled systems.
    • Ensure AI systems are observable, resilient, and supportable in production environments.

    Cross functional Technical Collaboration

    • Work closely with data scientists to translate experimental and research work into production-ready systems.
    • Collaborate with platform and infrastructure teams to ensure solutions integrate cleanly with existing enterprise platforms.
    • Provide clear technical input on feasibility, constraints, and trade-offs to business and technical stakeholders.

    Technical Influence & Enablement

    • Influence the technical direction and sustainability of AI delivery across the organisation through shared patterns, tooling, and architectural guidance.
    • Drive the adoption of agreed engineering standards, platforms, and best practices for AI productionisation.
    • Represent the AI Enablement Squad as a technical authority in architecture and engineering forums, contributing to group-wide technical capability uplift.

    Personal Attributes

    The successful candidate would need to have the following competencies:

    • Collaborative mentor with a natural inclination to share knowledge.
    • Pragmatic and results-driven, focused on delivering robust solutions.
    • Intellectually curious with a passion for technology and innovation.
    • Excellent communicator, able to articulate complex technical ideas clearly.
    • Ownership mindset with resilience and adaptability.

    Skills

    • Levels of proficiency in Python, SQL and cloud-native development to enable management of the delivery team
    • Similarly, for MLOps/LLMOps tools (e.g. MLflow, Kubeflow, LangChain, etc.), as well as CI/CD, containerisation (Docker, Kubernetes), and infrastructure-as-code
    • Advanced knowledge of cloud platforms (either GCP, AWS or Azure)
    • Agile delivery

    Education and Experience

    The following requirements are Essential:

    • Degree in Computer Science, Engineering, or related field
    • 6+ years in software/data engineering or AI productionisation
    • 8+ years, with leadership experience in cross-functional technical teams

       The following requirements are advantageous:

    • Postgraduate qualification in AI, Data Science, or Systems Engineering

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    Business Analyst

    About the role

    • Within the Benefit Management System (BMS) area, the Business Analyst (Intermediate) will interface between multiple business areas and multiple teams that require deep integration of solutions. The role will support the project throughout the project lifecycle and will manage the release as well as post release monitoring. The Business Analyst in the BMS area must be technical with the ability to understand basic development principles including data and change management. The role might include coaching and mentoring of Junior BAs.

    Areas of responsibility may include but are not limited to:

    The successful candidate will be required to perform but not limited to the following key outputs in respect of the BMS portfolio:

    The Business Analyst must have an expert understanding of:

    • the system development life cycle and can explain the importance of the BA role in each stage
    • the distinction between business, functional and non-functional requirements
    • the differences between business requirements and business rules
    • the role of BA in supporting delivery of requirements from a technical and business perspective
    • the types of project approaches such as Waterfall and Agile
    • the principles of system and user acceptance testing and the link to requirements documentation
    • principles of project risks, issues, assumptions, and dependencies
    • principles of business and IT strategy within the organization and in general

    The Business Analyst must be able to demonstrate that they can:

    • run a requirements gathering/JAD workshop to gather new requirements
    • perform project estimation for BA tasks
    • make recommendations for requirements approaches
    • produce an accurate Customer Requirements document with approval from all stakeholders
    • present to senior stakeholders
    • direct a process improvement program
    • accurately document functional requirements specifications clearly defining project objectives
    • construct complex processes, data, and UML models
    • integrate data to better understand clinical rules
    • ability to read and interpret Entity Relationship Diagrams (ERDs), maintain data within databases, and demonstrate a solid working knowledge of SQL
    • resolve requirements conflict through effective stakeholder engagement
    • offer support and guidance to junior and other intermediate business analysts 
    • identify and document project risks, issues, assumptions, and dependencies
    • perform quality assurance of business analysis deliverables
    • manage and co-ordinate work and priorities of a team of junior BA’s
    • work with senior stakeholders to determine business change initiatives
    • perform analysis at a strategic level and understand principles of business and enterprise architecture

    Competencies

    The successful candidate must demonstrate the following competencies:

    • Analytical thinking
    • Personal organisation and time management skills
    • Business writing skills 
    • Presentation and facilitation skills 
    • Communication skills (written, verbal/presenting, and listening)
    • Stress management skills
    • Negotiation skills
    • Customer focused
    • Results oriented
    • Able to resolve conflict
    • Creative
    • Innovative
    • Self-driven
    • Attention to detail
    • Ability to build relationships with people from all different backgrounds and at different job levels 

    Education and Experience

    • BSc Computer Science or equivalent 3-year IT qualification
    • UML course 
    • At least 3-years’ experience as a Business Analyst 
    • Process mapping
    • UML modelling
    • Requirement’s analysis
    • Project management 
    • Requirement’s development 
    • Change control
    • Release management 
    • Solution Development
    • Software Testing

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    Oncology Service Agent

    Key Purpose:

    • Dealing with all benefit and claims queries related to Oncology.

    Key Outputs:

    The successful applicant will be responsible for but not limited to the following job functions:

    • Taking calls and dealing with Oncology queries from Members & Service providers;
    • Dealing with queries from franchises, brokers & the public;
    • Dealing with all queries through to resolution;
    • Admin functions;
    • Policy changes to the product;
    • Working on Discovery Systems;
    • Assisting with escalated queries from brokers and franchises.

    Education and Experience:

    The following requirements are essential:

    • Matric
    • MS Office and PC literate;
    • Excellent verbal and written communication skills;
    • Excellent administration skills;
    • 12 months or more call centre experience

    The following are advantageous

    • Previous CHO Experience
    • Atleast 6 months Discovery Health Call centre experience
    • Discovery Health system & product knowledge
    • 3 to 6 months consistent on/above par performance in current role.
       

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    New Markets Service Specialist

    Key Purpose

    To drive an end to end customer service experience by:

    • Dealing with inbound and correspondence queries (telephonically, via email/letter and chat) from Intermediaries, Employers and Members

    Areas of responsibility may include but not limited to

    • Dealing with multiple telephonic queries from Discovery FlexiCare members, brokers, employers and franchises
    • Dealing with all queries through the product lifecycle of the FlexiCare product to resolution
    • Logging of all queries
    • Keeping client up to date with their queries
    • Ensuring excellent quality service to all clients
    • Routing all enquiries to correct departments
    • Working on Discovery systems
    • Correctly applying Discovery FlexiCare processes and procedures
    • Keep well-informed with Discovery FlexiCare product policy and product updates

    Personal Attributes and Skills

    • Delivering results and meeting customer expectations
    • Deciding and initiating action
    • Analyzing
    • Following instructions and procedures
    • Coping with pressure and setbacks
    • Achieving personal work goals and setbacks
    • Working with people
    • Relating and networking
    • Learning and researching
    • Focuses on customer needs and satisfaction.
    • Persuading and influencing
    • Sets high standards for quality and quantity.
    • Monitors and maintains quality and productivity
    • Adapts to changing circumstances.
    • Accepts new ideas and change initiatives.
    • Adapts interpersonal style to suit different people or situations.
    • Shows respect and sensitivity towards cultural and religious differences. Deals with ambiguity, making positive use of the opportunities it presents.
    • Keeps emotions under control during difficult situations.
    • All Discovery Health product and benefit knowledge.
    • Discovery Health systems
    • Time Management
    • Verbal and written communication

    Education and Experience

    • Matric
    • Working experience as a Contact Centre consultant
    • Minimum 6 months Client Services experience
    • Consistent performance in current role
    • Basic MS Office Knowledge (Including, Excel, Word, Outlook)
    • No IR issues

    go to method of application »

    Regulatory Compliance Specialist

    Job Purpose

    • The Regulatory Compliance Associate Specialist assists and develops, implements and oversees the regulatory compliance strategies of the bank. Assists in the establishment of an effective compliance function, framework and core processes for the bank.

    Areas of responsibility may include but not limited to

    • Provide Compliance advice and guidance to business and key stakeholders
    • Initiates and assists in the development of key compliance policies and standard operating procedures
    • Ensures that these policies and procedures are consistent with the approvals of various boards
    • Identifies and assists with training and educational needs regarding compliance practices and make recommendations and develop training content
    • Ensures compliance with industry regulatory standards
    • Implements core Compliance principles, frameworks, processes, systems and platforms
    • Implements Compliance Risk Management Framework, reviews Regulatory Universe and implementation of the Compliance Risk Management Plans and control gap analysis
    • Compiles and assists with Compliance reports for Management and relevant Bank committees
    • Assists with Regulator and Audit reviews and oversee compliance actions
    • Assist with Regulatory Change and commentary processes in Discovery Bank
    • Register and maintain breaches and incidents

    Skills

    Required:

    • Have an understanding of and an ability to implement Compliance governance
    • Have an understanding of the legislative and regulatory requirements impacting the South African Banking Sector
    • Have detailed knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB, FSCA and NCR) specifically, but not limited to , the Banks Act, FAIS ,NCA,CPA and Conduct Standards for Banks

    Preferred:

    • Microsoft word, excel and power point

    Qualifications

    Required:

    • A Legal degree, a Bachelors degree and a compliance qualification
    • Have an understanding of the core principles of an effective Compliance function

    Work Experience

    Required:

    • At least 3- 5 years Compliance experience in the financial services industry

    Preferred:

    • Retail Banking experience advantageous
       

    Method of Application

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